Gillman Chrysler Dodge RAM

In order to give a full review I have to go back to November 1013. I came to gillman dodge to trade in my dodge challenger that I had bought from helfman, I came here because the people I had at helfman were kind of arrogant but in hindsite I would have taken them any day. I also came here because kevin in service had always been great on my oil changes and stuff on my dodge. I came to purchase a 2014 jeep grand Cherokee and from the beginning it was a hassle. Let me start by saying im not a difficult approval, I have good credit and have been at my job for years, so its not a matter of getting a lender to deal with me. Anyway I had my salesman halfway through pass me off on someone else because he had personal problems..not a problem because I liked the new salesman better than mine anyway, but take something over halfway through and its confusing....get approval fill out paperwork then the paperwork says its going to cost more than I was told I DON'T THINK SO...so after that fight I was forced to omeet them in the middle...whatever......then I get a call that the paperwork was messed up and I had to come back again to resign....ok........then after I have had it until my first payment is due and still nothing from the finance company so I have to come back in yet again to make my first payment to the dealer!! While im there I talk to service because im having problems with my radio and im told they cant give me a loaner or rental because its not something that warrants it....ive had the car for less than 30 days!!!! Talk to the salesman and he takes me to the general manager and they agree to give me a loaner. When I bring it in I get the loaner and have it for 2 days and am told I have to bring it back because they cant fix it right now until they get parts and they need their car back. When the "parts" come in I take it in and now they wont give me a loaner!!! So im on my own. I call and leave a message for the general manager and I don't hear back! Let me also add that every thime you call the receptionist acts like it's a bother to do her job..answer the phone They tell me they ran updates and it worked...great...about a week or 2 later...same problems So lets just say its been in for the same problems several times...always hear ill get replacement radio and then excuses..oh updates fixed it, Chrysler wont let us replace it...stuff like that General manager 3 phone calls never once responded. Got ahold of a friend who knows the gillmans...never heard from him either, but he did make a call to the dealership telling them to FIX THE PROBLEM.. They didn't! same old story. Ive gave them lists of problems, sent pictures etc. I even took it in for an unrelated grinding issue and got...cant duplicate the problem...to their mechanics even look at the cars?? Now radio is completely out..and the service rep says..why didn't they just replace the radio....i tell him the things I was told and he says..no that's not right im replacing the radio and the usb hub...WHY WASN'T IT DONE A YEAR AGO!!!! And then proceed to put me in a total xxx rental and pretty much tell me this is it take it or leave it..thats bullcrap!!! So all in all ive been dealing with this for over a year and lost over 25 hours of work running back and forth.....REDICULOUS

Mr. Chapman...Alan Scott...are bad service rep as well as General Manager. Took my truck in for bad factory paint job on my sunroof. When i open sunroof the glass is scratching from the paint bumps. You cannot see it when washing vehicle...once you open roof and stand from a distance you see the ugly workmanship done by Chrysler. Chrysler rejected because they said it was due to a previous accident. The only work done was a bumper and fender...no work on the sunroof. Mr Champan had me to take vehicle to a auto trim shop...someone who lied to us. Christian at auto trim on Bissonnet. She stood on the floor told my husband and i that it was a factory warranty issue and the dealer is responsible. Then when i called and told him what she said he emails me to say she says it was due to a previous accident and i had "yo people" to fixed it. Yo people that's why we have violence...who is yo people . I had paper work on bumper and fender to show. We looked st his sunroof on his truck clean as a whistle. My truck is still under warranty 2013 and because of this he want honor the bumper to bumper warranty...bad service...horrible

My sales experience with Gillman went smooth. My car was shipped from another dealer in Kingsville, TX and delivered to me within 2 days of the sale. The sale was easy and I felt good about my new purchase. In August 2014, I began having issues with the transmission and took it into the service center. They had it for about an hour and told me that it needed a software update and I was good to go. Drove the vehicle for about 3 weeks and it began having the same problem. Took it back, and this time they gave me a rent car. Good thing, they had my car for 2 weeks. They went through a series of tests and resolutions and more tests and said it was good to go. Had the car back for 2 weeks and on October 20, the car is back in the shop with the same problem. I dropped it off on Monday, got my rent car (after being gone from work for 2 hours) and this is Thursday. I haven't heard anything from the service department. I didn't call Tuesday, thinking I would give them a day to look at it again. I called yesterday and 3 times today. No one is calling me back. To that end, I guess the sale was the best part about buying this car. Now, it is time for them to give me money back so I can go somewhere else. Frustrated.

Strike 1 - Had emailed them with a vehicle I wanted to see and let them know we were coming in to look at it. Couldn't 't find it when we got there. Picked another vehicle. Strike 2 - Decided on the second vehicle. Initially offered me an insulting price for the 2 vehicles I wanted to trade in. Eventually got to a reasonable offer. Strike 3 - Price of new vehicle on the price sheet they gave me was not the price shown on the internet. Sales Manager said that price was for someone coming off a lease which was not stated in the internet listing. Left very mad. 20 minutes later, got call from Sales Manager - would give me the internet price. Went back to buy vehicle only because we liked the vehicle. Strike 4 - Vehicle did not come with a compact spare tire although internet listing said it did (was not listed on window sticker however). Two days after buying vehicle, called and ended up ordering spare at the price that it would have been had it initially come with the vehicle. Told it would be there in a couple of days. 4 days later at 1 p.m. called to check status. Sales Manager said he would check into it and get back with me which he didn't. Called back at 4 p.m., Sales Manager had been very busy, but would now give it his top priority. At 5 p.m., Sales a Manager had the salesman call me to check and make sure the spare tire wasn't already on the vehicle. Told him I already did that which was the reason for my call in the first place. Salesman said he would look into it and call me back. He didn't. Called salesman back at 7 p.m. and left message, but call was not returned. Next day at 5 p.m., received a call from someone else asking if I had heard anything on the spare tire. I told him I had not. He said he would look into it and call me back. That was 14 hours ago and have not heard from him. While we are happy with the vehicle and reasonably satisfied with the deal, no one should have to go through this kind of treatment. While everyone was nice, you also have to come through and not treat customers as if they don't know anything. If all dealerships could be like Joe Myers Ford (I bought an F-150 Lariat there in January this year and was treated like an intelligent adult making a good deal in a no hassle manner).

Short Review: These guys are the reason why people call them "stealerships". This places uses the classic BAIT AND SWITCH tactics and will pretty much try to scam you every step of the purchase process. This was the worst car dealership experience I have had. I highly dissuade anyone from coming here. BEWARE before giving them ANY of your money. Long Review: I came here to order a Jeep and was INITIALLY given a fair offer for my trade and the purchase price of the new vehicle (plus three free synthetic oil changes). I agreed, and I left a $1000 "refundable" deposit. They were pretty eager to take my deposit. They didn't write up a formal contract, but resorted to using a standard letter sized paper with handwriting for everything (highly unprofessional). One manager, Dana?, assured me that their deposits were refundable. I hadn't signed anything regarding nonrefundable, nor had I seen a policy, so I didn't think too much (my mistake). I hit a few snags during the 6 weeks that I was waiting on the vehicle. In particular, the refundable deposit they stated was now nonrefundable. I inquired twice to make a change before the building process (which Dana? told me I could before it was built). First time they said it can't be done. Second time, they said they would take my deposit. If they cannot make changes, I was misinformed. They should take responsibility to work with me. When I went in to try to work with them, one manager, Raymond B., told me to "get out of his face" and "I have better things to do." After he said this, he proceeded to surf YouTube. This left me with a bad taste in my mouth and I was pretty upset. I have never seen such unprofessionalism. I considered fighting for my deposit using various consumer tools, but I figured I'd stick it out and see if they'd actually honor the original deal I had negotiated. When my Jeep finally arrived, I came in to finish the deal. They told me they can't give me the price we originally agreed upon for my trade. The original trade value was $10,500. They said they could only give me $9000. They claimed to had lost the shady letter sized paper or it wasn't legible they claimed. No surprise. This is a classic bait and switch. They take your "refundable" deposit after you agree on a price and then proceed to lowball you on your trade. At this point, I was already prepared for what they might do, so I proceeded to deal. It's a shame that I had to "negotiate" something that was already agreed upon. Raymond B. gave me grief at every step of the way. I ended up getting $10,306 for trade in value and the same purchase price (and supposedly 3 oil changes) after 2-3 hours of arguing with them. After signing paperwork and receiving my keys, I was on the way out. I thought everything was good at this point until Raymond B. greets me at the door saying we are not giving you the 3 oil changes (Why do this? The deal is over. You should congratulate me on my purchase and fake a smile). I demanded to speak to the general manager (at this point, Raymond B. says "go right ahead" with an attitude.) Matt C. had the service department write up a Chrysler service contract for me to get my 3 oil changes at any dealership. (I thank you for helping me Matt, but it doesn't make up for the treatment. Also, I should not be bribed with something I have already purchased just to give ten stars on the survey. This does not help to improve the overall Gillman experience. I hope you work towards improvement.) It's a shame that they had to give me so much grief on something we already agreed upon. At the end of the day, I purchased the vehicle short of $200 dollars on the original agreement (with much effort). They need to ask themselves if the trouble they gave me was worth receiving a bad marks on their record. $200 dollars is chump change for a dealership of this size. Why treat your customers like this and risk another taint on your reviews for $200? As of writing this review, they're not looking good. The service department reviews (users with 1 review and no friends, sketchy reviews praising Allen S.) barely save them in ratings. If any of the Gillman executives read this, please do a thorough check/review process on your employees and provide written policies for EVERY step of this procedure. This level of unprofessionalism should not be tolerated. I believe professionalism should be enforced at a dealerships of this size. A purchase of this value should be handled with the utmost professionalism every step of the way. Even restaurants that sale items 1/1000 of the purchase price of a vehicle treat their customers with respect. Bottom Line: I highly, highly dissuade anyone from coming here unless they like to be treated with disrespect and dishonesty.

I inquired about a truck. Received an email saying they would contact me, never did. I contacted dealership and the truck was already sold

This dealership is awful. They change prices on Sunday ( when you know they're closed ) and then early morning before they open they change them back. I was going for a 2008 bmw that was posted for 5000. They said it was a mistake, changed the price, and hung up on me. This is not ok.

We found good deal on Hyundai Tucson on their website. So, we contacted online manager to clarify the price and availability. She said that the vehicle is available. We made a proposal and agreed the price. 20 minutes later we were at there place. We were asked to wait. After half an hour they said that the car is ready for test drive. When we went outside we found that it is Kia, not Hyundai!!! When we asked about Hyundai they told that it probably was sold. We just left

I want to Thank my Sales Consultant Cesar Hercules for being very knowledgeable on the Jeep Grand Cherokee. He showed us all the great features it has including the UConnect System. We were going to do a dealer trade for a limited but instead he helped us out on price and gave us a Overland for the price of a limited. Thank you Cesar Hercules and Gillman CJDR for everything.

Purchased a new Jeep and I am very excited/pleased with it. The service that I received from Mark Ina was phenomenal..!!!!!! I would recommend him and this dealership to anyone who are seeking good service.!