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Russ Darrow Kia Madison

(988 reviews)
Visit Russ Darrow Kia Madison
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 2 awards
2016 state dealer award
2016 consumer dealer award
New (877) 251-6449 (877) 251-6449
Used (608) 338-1466 (608) 338-1466
Service (608) 234-5303 (608) 234-5303

Reviews

(988 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Kia Madison from DealerRater.

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2016 Kia

Cliff Roberts, our sales rep was great! He was very efficient and friendly! He was also informative about the car we were interested in, so we could make an informed choice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Uncompromising Customer Service

Cliff Roberts transformed our car buying experience from a formidable journey into an absolute pleasure cruise. I was astounded by his responsiveness throughout the process, and his expertise was apparent in both vehicle selection and financing. He respected my preference for email communication, and stuck with it until we drove away happy. Josh Kohl made the paperwork a breeze, answered all of our questions, and got us on our way quickly thanks to his pleasant efficiency. This is a team I would recommend without reservation!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

15,000 service

Service was performed well and Jakob was both helpful and friendly. I would recommend Russ Darrow Kia service and look forward to coming back for future services

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very friendly staff.

I took my KIA in for an oil change. Everything went well, everyone is helpful. Do have some issues, they run the car thru a car wash and it comes out more spotty then when it went in, maybe have a spotfree. Also the weather is getting warmer out and after i got back in my car it smelled of body odor and grease. I dont like to complain but my car isnt even a yr old, dont want that smell in my seats.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Air conditioner repair

Very professional honest polite clean great mechanics keep up good work u guys rock wouldn’t go anywhere else trust me sales great mgt rocks fiancé rocks shuttle people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

A great experience

Cliff took time to answer all our questions. He spoke knowledgeable about the vehicle and was very approachable. If we are still in Madison when we need to buy our next vehicle, we will come back to Cliff and Russ Darrow.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kia Forte

I had an unusual situation in leasing my car when I was out of town part of the time. Cliff Roberts was excellent in making the arrangements to pickup the car. I highly recommend Cliff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2017 Kia Sportage

I had the pleasure of working with Cliff Roberts on the purchase of my car. Things went so smooth and made the purchase a pleasure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing

I can’t find enough words to express how Amazing your place is, The customer service was over the top,& the most kind heart people I’ve ever dealt with! Thank you for a Fantastic day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience

Cliff Roberts was great to deal with and so was Zach, the Finance guy. The car was exactly as pictured on the website. Very pleased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.