Reviews
Great experience coming in 2 times and working with
Great experience coming in 2 times and working with Antonio Lopez! It was a great to drive several cars and he was extremely patient and willing to answer all questions!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Russ Darrow Kia of Madison, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Drake Lallas drake.lallas@russdarrow.com
If it wasn’t the finance person trying hard to sell
If it wasn’t the finance person trying hard to sell insurance, it would be a good experience.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Drake Lallas drake.lallas@russdarrow.com
Matt and Anthony were great to work with!
Matt and Anthony were great to work with! Even stayed an hour past close to finish up the sale. Much appreciated Matt and Anthony!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com
I had a great experience leasing a new 2025 Kia Telluride
I had a great experience leasing a new 2025 Kia Telluride with Michael Krumm. I came in knowing exactly what I wanted and asked for a quick, no-hassle process. Michael was responsive, professional, and personable throughout. He respected my time and needs, kept the process moving, and didn’t push any unnecessary sales pitches. I appreciated that he made everything feel smooth and low-pressure. I’ve had less-than-great experiences at this dealership in the past, but this time was genuinely pleasant thanks to Michael. I was in and out in about an hour and a half, and left with exactly the vehicle I wanted—no stress, no haggling. Highly recommend working with him if you’re looking for a straightforward and respectful car leasing experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com
This dealership is the best, I went to Janesville Kia and
This dealership is the best, I went to Janesville Kia and the salesman didn’t know hardly anything about the Kia K5 and wasn’t honest about the price. If you want honest people, you need to go to Russ Darrow Kia of Madison, they have great knowledge, are willing to give you the best deal possible and when you leave, you will be very happy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Drake Lallas drake.lallas@russdarrow.com
The team of Drake, Jonathan, and Michael pulled out the
The team of Drake, Jonathan, and Michael pulled out the stops and located me a vehicle which I was seeking. Their dedication to ship a vehicle from another location to allow me to view it on a short demanding schedule was fantastic.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com
They’re nice and helpful.
They’re nice and helpful. However, this is the classic bait and switch where they add packages to the cars they say are “optional” but when it comes time to buy, they already added it to the car so they can’t remove it. As well, they will not honor their national promotions if it doesn’t work in their favor. Just watch the numbers rise from the pricing on the site.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Greg, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Drake Lallas drake.lallas@russdarrow.com
Very good customer service, thanks for your services , I
Very good customer service, thanks for your services , I like the Kia car , I think quality is better the. Toyota , I like the Kia everything
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com
These guys stepped in when a different, unrelated Kia
These guys stepped in when a different, unrelated Kia dealership dropped the ball. The Russ Darrow team was incredible and got us taken care of with knowledge, professionalism, and even fun. Great crew and great experience at Russ Darrow Madison!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Russ Darrow Kia of Madison, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Drake Lallas drake.lallas@russdarrow.com
I use the dealership out of convenience, but they are
I use the dealership out of convenience, but they are inconsistent with quality of service. For example, I had my engine coolant flushed and they refilled it below the minimum line and did not fix it when I called to let them know.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there's something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Drake Lallas drake.lallas@russdarrow.com