Reviews
Top-notch customer service made the car-buying experience
Top-notch customer service made the car-buying experience smooth and stress-free for my wife and I.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Second time buying a car from Radford Puahi and let me
Second time buying a car from Radford Puahi and let me just say when I’m ready to get another one I’m going back to him. Truly is a Family man and will answer all of your questions. I tell everyone I know who is looking at BMW’s to talk to Radford Puahi!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I purchased my vehicle a few weeks ago and had the
I purchased my vehicle a few weeks ago and had the pleasure of working with Alex. He was welcoming, informative, and extremely helpful since we went back and forth on a few different options. We never felt rushed or pressured to make a decision. We will always consider Fresno BMW when making future car purchases. Thanks again Alex!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I purchased my vehicle a few weeks ago and had the
I purchased my vehicle a few weeks ago and had the pleasure of working with Alex. He was welcoming, informative, and extremely helpful since we went back and forth on a few different options. We never felt rushed or pressured to make a decision. We will always consider Fresno BMW when making future car purchases. Thanks again Alex!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alex was great to work with!
Alex was great to work with! Make sure to ask for him when you buying a new car!!! Thanks Alex
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Radford was awesome and patient.
Radford was awesome and patient. I appreciated the experience he provided from the test drive to purchase of the M2. Thanks so much for making us feel welcomed from start to finish.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Danny was very patient and handled all of our questions
Danny was very patient and handled all of our questions with ease. We would recommend this dealer and Danny to anyone. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Took my car here for an oil change and had no leaks
Took my car here for an oil change and had no leaks prior. My car is now leaking oil. They said to bring it in, gave me the keys and said it was fixed, dry, and they didn’t know where it was leaking from so they added dye in case the issue started again to be able to identify where the leak was coming form. Problem stopped for a couple days and then started again. They said bring it by for second time and then said it’s not leaking from the plug or the filter which is what they touch for the oil change, it’s leaking from the pan. Did not tell me how much it would cost to fix and of course they didn’t fix the issue which obviously was created there after the oil change. I even had my mechanic who repaired $3,800 in oil leaks shortly over a year ago call them and they told him the same thing, it’s leaking from the pan. He also asked if they do an inspection when I originally brought the car to insure there were no leaks and they didn’t have an answer. Even forwarded the invoice for all those repairs but the parts were genuine OEM BMW parts so they can’t warranty them but at least I provided proof I just payed 4K to fix oil leaks recently so that helps in my case to prove to the car wasn’t leaking. Anyways, 2 bags of kitty litter later and numerous oil stains in my garage, wasted time taking my car in twice, no refund, no apologies, no repairs to fix the problem they created. Typical xx. I’ll be calling again but I don’t have any faith at this point.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Fresno BMW is a welcoming establishment and Radford is an
Fresno BMW is a welcoming establishment and Radford is an exceptional sales person who engages immediately and offers much knowledge! Radford was extremely helpful in the purchase of our 7 series. He spent a lot of time with me AFTER the car arrived so I could learn all the car could do... A GEM!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Radford from BMW Fresno assisted me with buying my first
Radford from BMW Fresno assisted me with buying my first BMW and I couldn’t have asked for a better sales person to work with! The process was really smooth; he was answering all of my questions and addressing my concerns. I felt heard and validated and that made my decision on purchasing the car a no brainer. All in all, he was very pleasant to work with. I would definitely recommend working with Radford for an easy and seamless car buying process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase