Anderson of Hunt Valley

They actually let me take the truck home,so glad found some issues concerns riding on the highway you had to turn the wheel to the right slightly to keep it straight they did xx the alignment and said it was okay not sure why the truck reacted like that.The sales associate kept telling us he was waiting on the manager to talk to us about price,finally he did come out about 1 hr 30mins later with the wrong asking price for the vehicle (his words they must have updated the priceyou didn't see that in the last hr 1/2).So my wife who was very uncomfortable siting in this dealership felt like we put our self's in harm way and no sure they even know whats going on.The sad thing was the only other people in the building were employees,not sure what the manager was doing(maybe surfing the net about boats)while we were setting in the waiting room.Felt sorry for the salesperson we were all setting there gloves and masks waiting on this manager xxx P.S My wife said she was so glad we didn't make that purchase she didn't have a good feeling! ,

Manager was very disrespectful and didn’t appreciate me as a person, just another body. I’ve bought three trucks from Anderson but no more, the manager was very cold in his approach and not appreciative when I spent an extra 2500 for extra warranty and accessories..If I had it to do over again I would of not bought the truck there probably should of walked away and found another dealer or manager that cared.

Recently I took my 2011 terrain back for repairs for the 2nd time. After facing a bill of $492.00 Mr. Bacon understood my problem and told me "don't worry , the parts are on the way and your window will be fixed. He later told me that they want me to pay $100.00. I told him my 1st visit was within my warranty and I shouldn't even have a bill. Later he came back and told me "you're good". I thanked him for his services. I will call Mr. Bacon for future services.

The bottom line is the dealership was great, the salesmen (Mike Kniskern/Dan Fuqua) were great, and the friendliness was great! The only thing that stopped me from giving a 5 star rating was the finance guy, Jason, I believe. No mean No means NO!!!!! When I say I don't want to purchase this additional plan or that additional plan or extras to protect my car, DROP IT! I finally had to tell him that if he didn't drop the subject and the pressure, I'm walking out and he'd be the cause for the deal failure. He STILL ADDED and I quote, "Ok but you're really missing out some extra protections". I finally stood up and said I'M DONE. He apologized and didn't say another word. I'd purchased the extra windshield protectant and the paint protectant on my last GMC. IT DOESN'T WORK. Honor your customers instead of harassing them.

Brian was great to work with no pressure to buy, Told him what i wanted and he was great at making it happen, He wants me to call if any problems so that we are happy, Paper work was quick and painless, Love my new Yukon Denali,

Kevin Bacon is reliable and trustworthy. I depend on his expertise for my 2006 Buick Lucerne to operate safely, reliably and efficiently.

Went to fix my Saab about a year ago. Paid $1400 for fixing steering, breaks problems but nothing was done. I called and asked if repairs actually took place, and I was told yes. Never will come again and never recommend anyone.

Purchased a 2017 Acadia Denali, Everyone I worked with did everything they could to accommodate my request. There was absolutely no pressure to by the automobile. Great place to do business.

I posted a few weeks ago about our purchase experience being very good. Two days later, we had a strut come loose from our rear hatch, which was likely just incidental to some factory line production issue. It dented the rear roof pretty badly and messed up the sheet metal on the hatch. I emailed the dealer immediately to tell them it had happened and I would need help Monday morning first thing. The dealer President himself replied to the email over the weekend, reassured me it would be fixed, they called me right a 9 AM Monday, got me a loaner with no hassle, I swapped out cars in 5 minutes, and they fixed my Acadia so I couldn't even tell where it had happened within a week. No questions, no issues, no hassles. They were all very professional and wonderful to deal with. They went above and beyond my expectations.

We loved our salesman Jug Brown. He communicated very clearly via calls and texts, which made it simple to narrow down our choices and make our selection. Buying a car is never much fun, but they made it a simple process and I honestly felt like I got a good deal. Would buy again from them.