DePaula Chevrolet

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4.4
(7,066 reviews)
Visit DePaula Chevrolet
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–7:00pm
Tuesday 8:30am–7:00pm 7:00am–7:00pm
Wednesday 8:30am–7:00pm 7:00am–7:00pm
Thursday 8:30am–7:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (518) 293-4456 (518) 293-4456
Used (518) 293-4494 (518) 293-4494
Service (518) 293-4334 (518) 293-4334

Inventory

See all 331 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2006.
Welcome to DePaula Chevrolet your Albany Chevrolet & Certified Pre-Owned dealer. Our convenient location on Central Avenue makes a great choice when you're looking for a Chevrolet dealer near Schenectady Saratoga Springs or Troy NY. We've been family owned since 1980 and have always put the customer first. Our dedication to you is what makes DePaula different from other car dealerships.
Visit DePaula Chevrolet the Capital District's only consecutive 10 Time Dealer of the Year Winner

Service center

Phone number (518) 293-4334

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 34 employees View less employees

Reviews

4.4
(7,066 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Chevrolet from DealerRater.

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3.0

Less than a valued Customer

Sales process was good. After our purchase it is hard to get an appointment with service as I am told by someone from a call center located outside the US. After the sale you definitely don?t feel like you are a valued customer but just a number.

3.0

Less than a valued Customer

Sales process was good. After our purchase it is hard to get an appointment with service as I am told by someone from a call center located outside the US. After the sale you definitely don?t feel like you are a valued customer but just a number.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Adam, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me directly so that I can learn more about this and see if we can get you in for an appointment. I hope to talk with you soon. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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5.0

Amazing experience

It was my first time taking my truck there to be serviced and it was amazing. Freddy the service advisor was so helpful and amazing.He got my vehicle in and out so quick. And the manager Traci was amazing too.definitely will return for all my services!

5.0

Amazing experience

It was my first time taking my truck there to be serviced and it was amazing. Freddy the service advisor was so helpful and amazing.He got my vehicle in and out so quick. And the manager Traci was amazing too.definitely will return for all my services!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

I love hearing from our customers, so thank you for taking the time to write this glowing review, Muhammad! It's wonderful to hear that our staff at DePaula Chevrolet was able to provide you with an amazing experience! I really appreciate this feedback and I will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact me. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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2.0

Inspection and wildly expensive everything else!

Customer service was mostly good. The repairs they quoted are unreasonable. Hundreds of dollars for rather simple fluid replacements and spark plugs.

2.0

Inspection and wildly expensive everything else!

Customer service was mostly good. The repairs they quoted are unreasonable. Hundreds of dollars for rather simple fluid replacements and spark plugs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your thoughts and feedback with us, David. I strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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5.0

Repair 2021 ChevyTahoe;purchase of 2023 ChevyTahoe

I was the owner of a 2021 Chevy Tahoe that I purchased at DePaula Chevy in 2021. In Dec 2023, the engine failed on my vehicle at 40,000 miles. Diagnostics indicated that cylinder5 lifter failed. From internet reports, this failure has been correlated to 2021 and earlier Tahoes and other vehicles with the same V8 engine. The service team and I agreed that this fault is premature for a vehicle of this mileage. As a result, I opted to trade in my vehicle and upgrade to a 2023 model. The service department worked hard to expeditiously repair my 2021 and provided me a loaner vehicle. The service team was highly customer friendly and conscientious.

5.0

Repair 2021 ChevyTahoe;purchase of 2023 ChevyTahoe

I was the owner of a 2021 Chevy Tahoe that I purchased at DePaula Chevy in 2021. In Dec 2023, the engine failed on my vehicle at 40,000 miles. Diagnostics indicated that cylinder5 lifter failed. From internet reports, this failure has been correlated to 2021 and earlier Tahoes and other vehicles with the same V8 engine. The service team and I agreed that this fault is premature for a vehicle of this mileage. As a result, I opted to trade in my vehicle and upgrade to a 2023 model. The service department worked hard to expeditiously repair my 2021 and provided me a loaner vehicle. The service team was highly customer friendly and conscientious.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback with us, Richard! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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5.0

Great service manager!

Traci is very efficient and genuinely concerned with good customer service. She goes above and beyond to insure satisfaction.

5.0

Great service manager!

Traci is very efficient and genuinely concerned with good customer service. She goes above and beyond to insure satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Marie, and thanks for the great feedback! I'm very happy that Traci was there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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1.0

YIKES!

YIKES! Steer clear of this dealership. Horrible sales experience, from the Internet sales mgr to sales rep. I saw a vehicle online that I was interested in and sent an email. As I have a possible trade I stopped in one day to check out the vehicle and get an appraisal. Sales rep Antonio took several pictures of my vehicle as I checked out the car I was interested in. He asked me if it was OK to contact me the next day with the appraisal number. It has been 2 weeks and nada. The internet sales mgr and I had several emails back and forth. One response was that the sales rep was out one day and she would be sure to follow-up with him the next day. Why would this sales rep be the only person with this appraisal number? Sales rep did eventually send me a follow-up email asking if I was still interested in a purchase and if he offended me in anyway. My response was Yes to both! Save yourself trouble. There are many other auto dealers that know how to run a business and treat their customers with respect.

1.0

YIKES!

YIKES! Steer clear of this dealership. Horrible sales experience, from the Internet sales mgr to sales rep. I saw a vehicle online that I was interested in and sent an email. As I have a possible trade I stopped in one day to check out the vehicle and get an appraisal. Sales rep Antonio took several pictures of my vehicle as I checked out the car I was interested in. He asked me if it was OK to contact me the next day with the appraisal number. It has been 2 weeks and nada. The internet sales mgr and I had several emails back and forth. One response was that the sales rep was out one day and she would be sure to follow-up with him the next day. Why would this sales rep be the only person with this appraisal number? Sales rep did eventually send me a follow-up email asking if I was still interested in a purchase and if he offended me in anyway. My response was Yes to both! Save yourself trouble. There are many other auto dealers that know how to run a business and treat their customers with respect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dick, I appreciate your feedback about your recent experience with us. Your experience with us is not the customer service that I strive to provide. Please contact me at your earliest convenience, I look forward to speaking with you. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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1.0

Jacqueline usually very good at her job.

Jacqueline usually very good at her job. went in for a appraisal on my sedan had a appointment which depaula called me saying there giving top dollar and are in high demand for a trade like mine. so i went in had to wait over 20 min after my appointment in which time a salesman George who i have worked with several times told me about another car which i was looking for hoping trade in would go good to purchase a new 2024 sedan . well almost a hour later was low balled by Jacqueline and mangement $14,000.00 for a 22 Malibu which has only 20k on it that i purchased there at depaula. mean while same car was offered at Carmax $20k that same week. rips off Depaula will never get my Business. thank you to George salesman for looking into new car i will buy near else where. very disgusted with Jacqueline never again deal with her or depaula

1.0

Jacqueline usually very good at her job.

Jacqueline usually very good at her job. went in for a appraisal on my sedan had a appointment which depaula called me saying there giving top dollar and are in high demand for a trade like mine. so i went in had to wait over 20 min after my appointment in which time a salesman George who i have worked with several times told me about another car which i was looking for hoping trade in would go good to purchase a new 2024 sedan . well almost a hour later was low balled by Jacqueline and mangement $14,000.00 for a 22 Malibu which has only 20k on it that i purchased there at depaula. mean while same car was offered at Carmax $20k that same week. rips off Depaula will never get my Business. thank you to George salesman for looking into new car i will buy near else where. very disgusted with Jacqueline never again deal with her or depaula

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and I strive for customer satisfaction. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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1.0

Very unprofessional.

Very unprofessional. Took a deposit on a car and then sold it for a higher price to another customer. Had to call 3 times to have my deposit refunded! Not an organization to be trusted!!!

1.0

Very unprofessional.

Very unprofessional. Took a deposit on a car and then sold it for a higher price to another customer. Had to call 3 times to have my deposit refunded! Not an organization to be trusted!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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1.0

Thousand of $$$. Do not trust them. Stay away!

I brought my car to DePaula Chevrolet. I confirmed they could do the major repair. They assured me they could. Should have known they were not on the up and up when they required a $2000+ deposit. They "repaired" my car, charging me over $4000 - but the repair was shipped out without my knowledge. The car shut off in the middle of the road!!! Luckily I was able to get out of the car with no accident or injury. They tried to charge me for the repair for the repair saying it was unrelated??? They "repaired" it again telling me no more repairs even though I had a warranty! I knew they were trying to game me. They didn't want to pay to fix the problem they or their partner repair shop created. I was out of a car for months. I was lied to by their team. Horrible. Untrustworthy. Beware. Go anyplace else. They look pretty and professional. Do not be fooled. I had to record the calls because they were so untrustworthy.

1.0

Thousand of $$$. Do not trust them. Stay away!

I brought my car to DePaula Chevrolet. I confirmed they could do the major repair. They assured me they could. Should have known they were not on the up and up when they required a $2000+ deposit. They "repaired" my car, charging me over $4000 - but the repair was shipped out without my knowledge. The car shut off in the middle of the road!!! Luckily I was able to get out of the car with no accident or injury. They tried to charge me for the repair for the repair saying it was unrelated??? They "repaired" it again telling me no more repairs even though I had a warranty! I knew they were trying to game me. They didn't want to pay to fix the problem they or their partner repair shop created. I was out of a car for months. I was lied to by their team. Horrible. Untrustworthy. Beware. Go anyplace else. They look pretty and professional. Do not be fooled. I had to record the calls because they were so untrustworthy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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5.0

Dennis & Anna french

Marc Murphy goes above & beyond expectations. He does everything to make the buying process very easy. Thank you Marc! Dennis & I appreciate everything you have done to help us with our new vechicle.

5.0

Dennis & Anna french

Marc Murphy goes above & beyond expectations. He does everything to make the buying process very easy. Thank you Marc! Dennis & I appreciate everything you have done to help us with our new vechicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new purchase, Dennis and Anna! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear Marc and our team were able to help find the perfect vehicle for you two. We would love to work with you again. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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