Meet William Habib

They did a excellent job on my vehicle and there service men were amazing as well I was notified every step of the way Thank you Roseville Hyundai on a job well done

I recently had the pleasure of visiting Hyundai Service Dept and I must say, the service was outstanding.

I brought my 2022 Hyundai Ioniq 5 in for three recall-related software updates on Saturday July 5th, all related to EV charging. I showed up on time for my appointment, but an SUV that arrived after me was prioritized first by Rey S., which meant that I’d have to wait an additional 15 minutes. Not a great start. Once I was finally processed by William (Bill) H, I waited in the lounge, where there’s usually a live TV feed showing technicians working on vehicles. That feed was conveniently off that day. While they were working on my car, I received a panic alert from the MyHyundai app — the second time this has happened during a service visit. The first was in April of 2024 during a previous appointment for an AC issue covered by the warranty, when a tech decided to take my car for a test ride (joyride) around the Auto Mall — confirmed by my GPS tracker and I have screenshots of the maps, times, and interactions with the shop to protest this. Why that set off the panic alarm, I can only speculate. This time for service though, the computer updates took over two hours. They performed a “complimentary” vehicle inspection and told me my cabin air filter was dirty, offering to replace it for over $80. I declined, knowing it’s a $10 part and a 5-Minutes less job. I’ve worked in Fleet for 12 years now. You will not get one over on me. Additionally Samantha at the dealership contacted me about buying my car because it was ‘in high demand’ then offered a lowball offer of $22k for my car that has the long range battery. That car at a minimum should get $29k if not a little more. Before returning the car, William repeatedly reminded me how important good reviews were and asked me to leave one, clearly pressuring customers to post positive reviews. It seems like there is some review farming going on. Maybe for every bad review they try to bury them by pressing a bunch of customers to leave positive reviews. I don’t know, but what I do know is there is a lot of pressure to leave a positive review. When I got home, I discovered that my AC now sounds like a jet engine, which wasn’t the case before the visit. I opened the hood to replace the cabin air filter myself only to find that they had reinserted the dirty filter upside down, effectively funneling any debris caught and usually on top of the filter, straight down to be sucked up and into the HVAC system. Now I only hope there isn’t any permanent damage to my AC. I tried to speak with the service manager, Michael. I was placed on hold for 5 minutes and then told he was “in a meeting.” When I mentioned I’d be leaving reviews due to the poor service, the person on the phone responded with an indifferent “Okay.” I will not be returning to Roseville Hyundai for any future work. I’ll be driving to Sacramento from now on, as I can’t trust this shop with my EV, whether their mistakes are intentional or not, they clearly lack accountability and professionalism.

Worst recall service experience I’ve ever had. Avoid Roseville Hyundai for service. I brought my 2022 Hyundai Ioniq 5 in for three recall-related software updates on Saturday July 5th, all related to EV charging. I showed up on time for my appointment, but an SUV that arrived after me was prioritized first by Rey S., which meant that I’d have to wait an additional 15 minutes. Not a great start. Once I was finally processed by William (Bill) H, I waited in the lounge, where there’s usually a live TV feed showing technicians working on vehicles. That feed was conveniently off that day. While they were working on my car, I received a panic alert from the MyHyundai app — the second time this has happened during a service visit. The first was in April of 2024 during a previous appointment for an AC issue covered by the warranty, when a tech decided to take my car for a test ride (joyride) around the Auto Mall — confirmed by my GPS tracker and I have screenshots of the maps, times, and interactions with the shop to protest this. Why that set off the panic alarm, I can only speculate. This time for service though, the computer updates took over two hours. They performed a “complimentary” vehicle inspection and told me my cabin air filter was dirty, offering to replace it for over $80. I declined, knowing it’s a $10 part and a 5-Minutes less job. I’ve worked in Fleet for 12 years now. You will not get one over on me. Additionally Samantha at the dealership contacted me about buying my car because it was ‘in high demand’ then offered a lowball offer of $22k for my car that has the long range battery. That car at a minimum should get $29k if not a little more. Before returning the car, William repeatedly reminded me how important good reviews were and asked me to leave one, clearly pressuring customers to post positive reviews. It seems like there is some review farming going on. Maybe for every bad review they try to bury them by pressing a bunch of customers to leave positive reviews. I don’t know, but what I do know is there is a lot of pressure to leave a positive review. When I got home, I discovered that my AC now sounds like a jet engine, which wasn’t the case before the visit. I opened the hood to replace the cabin air filter myself only to find that they had reinserted the dirty filter upside down, effectively funneling any debris caught and usually on top of the filter, straight down to be sucked up and into the HVAC system. Now I only hope there isn’t any permanent damage to my AC. I tried to speak with the service manager, Michael. I was placed on hold for 5 minutes and then told he was “in a meeting.” When I mentioned I’d be leaving reviews due to the poor service, the person on the phone responded with an indifferent “Okay.” I will not be returning to Roseville Hyundai for any future work. I’ll be driving to Sacramento from now on, as I can’t trust this shop with my EV, whether their mistakes are intentional or not, they clearly lack accountability and professionalism.

The workers are friendly and helpful. They do their best to give you fast quality service.

It is hard to write a review for an unsatisfactory experience, in which nothing may or may not have been done wrong, but is actually a defect in the vehicle or the hybrid system, in general. We have a Hybrid Sonata that has produced a hybrid system failure while we were driving, which instructs the driver to turn off the vehicle. This has happened 4 or 5 separate times in 35000 miles. The problem is that you may not have time to safely pull over before you lose power and control. The concerning part is that we have taken the vehicle in to be checked, but the error codes do not seem to be saved in memory. We were advised to keep the car running, call a tow and get the, still running vehicle to the dealership. If even possible, this does not seem like good advice. We asked if we could buy an OBD code reader and take pictures of the code when it hppens again but were told that the reader would not provide enough information. So far, when the vehicle is restarted, everything operates fine and the code disappears either because the vehicle was turned off or because the reset cleared the issue. The problem is that they need the error to stay in the system. Apparently, this is a known issue with the hybrid system. So, pictures of the error are not helpful, a code from an OBD reader will not help and we have to be able to have the vehicle at the dealership when the error occurs. The issue cannot be reliably recreated on demand. So, as far as the company and dealership are concerned, there is nothing wrong with the vehicle. The service people were theoretically fine, even though they have no idea what is or is not working, but the vehicle or the hybrid system is definitely a safety issue.

Was ok but not the time it took . Did not get a loaner for 3 weeks nor happy about that

Thi like this dealership. Paul, the service manager restored my confidence in the product and the manufacturer.

Fantastic service and the guy who attend me nice and cool. I am satisfied this location

Your service tech was very helpful and curious. I wish you had a express service for an oil and filter exchange