BMW Seattle

Wonderful service. Fast and efficient. Dylan made sure to keep me consistently updated throughout my visit and the customer lounge had several options.... During the visit Shad showed me some of the new vehicles available as well as options in the event of a future purchase. Can not recommend the dealer enough. Worth every penny knowing my vehicle is backed by factory certified technicians and a pleasant service and sales team. Keep up the great work!

I am usually not very fond of the process of having to go to the dealership, talk to the sales people, test drive, negotiate and all the stuff required... to get a new car. And, I do not really like most of the sales people, not only at the car dealership, but overall all sales people. However, my experience at BMW Seattle was a little different. I did not meet any people working there not nice or helpful or arrogant(I have seen people like that at other high end car dealership before). I really liked the way the whole transaction went with Michael and Andy, the finance guy. They were not very pushy at all and they explained things well, and very polite. I would highly recommend Michal as your sales person when you buy your next BMW.

We had been shopping for a new car for one year. We considered couple brands and went into negotiations.. At BMW Seattle, we have been always treated very... professionally. We worked with 2 different representatives, Michael and Marta, both were trully knowledgible about the product and market. We never got the feelign or being pressured or not being in a disadvantaged position. The car we had targeted first didn't have a feature important to us, so we waited and kept looking around. BMW extended their portfolio by the end of last year, And we got our Beamer at BMW Seattle!

I brought my new 2018 X1 in for its first oil change and service. I love BMW of Seattle! Denise took awesome care of my wife and I. She checked us in and... got us a ride to Pikes Place Market and arranged to have us picked up when our car was ready. It was just like clock work. First class Service, First class operation and a First class staff!! Thank you Denise! You did an awesome job! Shannon and Tony Fantastic job with your Service Team. Getting your car serviced at BMW of Seattle is pretty Seamless. If you have not tried BMW of Seattle for service, you should! They are the best BMW Service Department on the West Coast!

The dealership was very fast in handling our desire to purchase, got someone for us right away, we were able to ask questions, check out the vehicle, test... drive, and make the deal all within a couple of hours. Everyone was friendly, courteous, and professional, and we enjoyed the whole experience. I even forgot the title to our trade-in, and they didn't even bat an eyelid - just asked me to bring it in the following day (which I did). Absolutely no snags. Would shop here again in a heartbeat.

Found a car that was almost exactly what we were looking for except for one small detail, didn't like the wheels. After finding a similar vehicle at BMW... Bellevue and being told "if the wheels are the only thing wrong then that's no problem, we can swap the wheels out for something you like" I figured this one was a sure thing. Ultimately we passed on the one in Bellevue because there were a couple of other things we weren't exactly in love with. Then later Sunday evening I found the "one" on BMW Seattle's website, just had the same wheels we didn't like so I'm thinking I'll call them Monday morning and they'll swap the wheels and I'll probably buy the car the same day. I was very disappointed to hear, very abruptly and very shortly, "we don't do that" from the salesperson. Would't even entertain the idea so I guess I'll be shopping elsewhere.

Found a car that was almost exactly what we were looking for except for one small detail, didn't like the wheels. After finding a similar vehicle... at BMW Bellevue and being told "if the wheels are the only thing wrong then that's no problem, we can swap the wheels out for something you like" I figured this one was a sure thing. Ultimately we passed on the one in Bellevue because there were a couple of other things we weren't exactly in love with. Then later Sunday evening I found the "one" on BMW Seattle's website, just had the same wheels we didn't like so I'm thinking I'll call them Monday morning and they'll swap the wheels and I'll probably buy the car the same day. I was very disappointed to hear, very abruptly and very shortly, "we don't do that" from the salesperson. Would't even entertain the idea so I guess I'll be shopping elsewhere.

I came in 30 minutes before bmw of Seattle closed to inquire about the used Mitsubishi Evo they had in and Pat Walker, the client advisor offered to let... me test drive the car even though it was close to closing time. He was extremely friendly and helped with any questions I had about the vehicle. I enjoyed his service so much that I came back in the next morning to purchase the car. I would highly recommend this dealership to anybody in search for a dealership with superior customer service

We scheduled a Lithia Lifetime oil change for the first time at this location this past week only to find that when we got there that we would have to... wait 4 1/2 hours for our Chevy Tahoe to be completed!! Not sure why the crazy wait time but we were promised a max of 2 hours when we scheduled. We have little ones and work so we had to leave and drive back to Bothell with no oil change, lost work time and babysitters paid. Our only explanation from Dylan was that apparently someone was sick and they were backed up. Not a great feeling when we left that's for sure. We were not going to come back but I felt I should call and ask to speak to a manager about our terrible first impression. Luckily when I called back I spoke with Jay who is a manager, but not directly in the service department and he took great care of us from the moment I spoke with him. He was apologetic and also agreed that 4 1/2 hours for an oil change was not acceptable and wanted to fix the experience to make sure we were completely satisfied. He met with the people involved in our initial appointment and rescheduled us for the exact date and time we wanted, which was the very next day, to make up for the mishap. We drove in the next day and had excellent customer service from the moment we arrived. Jason was scheduled to take care of us the second visit, although I'm not sure if that was who we spoke with. Whoever it was on the second visit, he was very nice and personable and took great care of us. The oil change only took 50 minutes and we were on our way. We appreciate Jay accepting responsibliity for the first appointment and making our second experience so much better. We will definitely continue to go back as a result of the second experience and Jay's excellent customer service! I understand why he's in management because of his manner in dealing with both the customer and using this mishap as a way to improve service at BMW of Seattle, which would appear to be excellent the second time around.

Charles was a pleasure to work with - helpful, friendly, efficient, knowledgeable and even went out of his way to research a specialty car for potential... trade-in. Brenda was also fabulous - explained all the coverage options quickly and thoroughly. Then, right when I was about the make an appointment to schedule service, the service team called me. I love the car and had a fabulous experience end to end!