[{"id":158961,"personPtyId":31951535,"firstName":"Michael","lastName":"Brown","titleText":"Internet and Portfolio Sales","shortBioText":"I've been with the BMW Brand since 2006. I've been a Client Adviser, a Finance Manager and Finance Director, and now an Internet Sales Adviser. I love the BMW brand as it represents \"no compromise.\" BMWs have performance that translates to you and me as the safest cars to drive. Not only for accident survival, but more importantly, accident prevention. \r\n\r\nAll that said, My X3 35i M Sport is amazing to drive! \r\n\r\nI live in Snoqualmie and enjoy life in the lower Cascades with my wife Lori and dog Birch!","emailTxt":"michaelbrown@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":54,"imageUrl":"https://cdn-user.dealerrater.com/images/dcd7f9625738.jpg","drDealerId":15208,"dealerEmpStartDtUtc":"1164931200","industryStartDtUtc":"1083369600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":158957,"personPtyId":37402634,"firstName":"Mark","lastName":"Harrington","titleText":"Executive Sales","shortBioText":"I joined this industry after college because of my passion for Automobiles. I truly love the product, my friends and clients. \r\n\r\nWhen I am not in the office I enjoy time with family, golf, tennis, and soccer.\r\nI am also very involved with Seattle Children's Hospital and other local organizations through Charitable giving and volunteering.\r\n\r\n\r\nKey Achievements:\r\n\r\nEagle Scout\r\n\r\nA graduate of The University of Portland\r\n\r\nConsistently top sales per month and year. \r\nAnnually named to the Honors level with BMW NA. for sales volume and CSI.\r\nElected to the BMW National Sales Council in 2002, 2003, 2005 and 2007. \r\nA seasoned professional and leader with a proven ability to exceed sales quotas.\r\n\r\n21 years plus of strong sales and marketing experience.\r\nA passion for BMW automobiles and high level customer service.\r\n\r\nBuilding corporate relationships with BMW Seattle\r\n\r\nSpecialties: Microsoft Prime and Corporate Sales for BMW Seattle","emailTxt":"mharrington@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":45,"imageUrl":"https://cdn-user.dealerrater.com/images/2caae06fd5ae.jpg","drDealerId":15208,"dealerEmpStartDtUtc":"865123200","industryStartDtUtc":"865123200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":158944,"personPtyId":37150829,"firstName":"Brenda","lastName":"Bae","titleText":"Finance Manager","emailTxt":"bbae@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/a94c715bd809.jpg","drDealerId":15208,"dealerEmpStartDtUtc":"1291161600","industryStartDtUtc":"873072000","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":400941,"personPtyId":31956798,"firstName":"Charles","lastName":"Schaefer","titleText":"Client Advisor","shortBioText":"It is a true honor & a privilege to sell the BMW brand & proud to do it with the BMW Seattle family! I am originally from Chicago & grew up with a passion for Road Racing going to races at Road America I enjoy all types of racing from IMSA, GT, Indy to F1 I love everything Motorsports & helping people get into the Ultimate Driving Machine brings sheer pleasure to my soul.","emailTxt":"cschaefer@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/492a362c233e.jpg","drDealerId":15208,"industryStartDtUtc":"725846400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":158970,"personPtyId":31951376,"firstName":"Stanley","lastName":"Ng","titleText":"Client 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I fell in love with these cars, a long time ago, and really enjoy helping my clients find the right BMW for themselves. \r\n I live in Blue Ridge, which is northern Ballard, just 11 miles from the dealership. I am an Army Veteran, a graduate of Texas A@M University, and former academician, in the area of Political Science, and International Relations. I am an avid photographer, with an interest in portraiture, landscape, and special events .I love taking photos of my clients, as they pick up their shiny new BMW.","emailTxt":"rarendt@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/7bdd4eb52fc2.jpg","drDealerId":15208,"dealerEmpStartDtUtc":"304992000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":257327,"firstName":"Robert","lastName":"Gerth","titleText":"Client Advisor","emailTxt":"rgerth@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/adc3c11500e9.jpg","drDealerId":15208,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":158973,"firstName":"Tony","lastName":"Watkins","titleText":"Service 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What I do? I schedule test-drives/lease inspection appointments for BMW Seattle Sales! 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Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 6:00 PM

BMW Seattle Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2007

Welcome to BMW Seattle, conveniently located on Airport Way just south of Downtown in SODO. We serve Seattle, Bellevue, Tacoma, Everett, Bellingham, Lynnwood, Kirkland, Bothell, Renton, Auburn, Kent and all surrounding areas.

...



Our spacious, comfortable dealership is designed to deliver our guests the best shopping and service experience possible. We feature a wide selection of new, pre-owned, and Certified Pre-Owned BMW cars and SAVs.

Our knowledgeable and experienced sales staff and BMW Geniuses are ready to meet our customers' needs. Feel free to browse our inventory online, request more information about vehicles or set up a test drive.

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
443 lifetime reviews. Includes reviews of BMW Seattle from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 12, 2018

    Wonderful service. Fast and efficient. Dylan made sure to keep me consistently updated throughout my visit and the customer lounge had several options.... During the visit Shad showed me some of the new vehicles available as well as options in the event of a future purchase. Can not recommend the dealer enough. Worth every penny knowing my vehicle is backed by factory certified technicians and a pleasant service and sales team. Keep up the great work!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dylan Ossinger

    Service

    NOT RATED

    Shad Walter

    Client Advisor

    NOT RATED

  • 4.6 out of 5
    November 7, 2018

    I am usually not very fond of the process of having to go to the dealership, talk to the sales people, test drive, negotiate and all the stuff required... to get a new car. And, I do not really like most of the sales people, not only at the car dealership, but overall all sales people. However, my experience at BMW Seattle was a little different. I did not meet any people working there not nice or helpful or arrogant(I have seen people like that at other high end car dealership before). I really liked the way the whole transaction went with Michael and Andy, the finance guy. They were not very pushy at all and they explained things well, and very polite. I would highly recommend Michal as your sales person when you buy your next BMW.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Brown

    Internet and Portfolio Sales

    (5.0) 54 reviews

  • March 3, 2015

    We had been shopping for a new car for one year. We considered couple brands and went into negotiations.. At BMW Seattle, we have been always treated very... professionally. We worked with 2 different representatives, Michael and Marta, both were trully knowledgible about the product and market. We never got the feelign or being pressured or not being in a disadvantaged position. The car we had targeted first didn't have a feature important to us, so we waited and kept looking around. BMW extended their portfolio by the end of last year, And we got our Beamer at BMW Seattle!

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 10, 2018

    I brought my new 2018 X1 in for its first oil change and service. I love BMW of Seattle! Denise took awesome care of my wife and I. She checked us in and... got us a ride to Pikes Place Market and arranged to have us picked up when our car was ready. It was just like clock work. First class Service, First class operation and a First class staff!! Thank you Denise! You did an awesome job! Shannon and Tony Fantastic job with your Service Team. Getting your car serviced at BMW of Seattle is pretty Seamless. If you have not tried BMW of Seattle for service, you should! They are the best BMW Service Department on the West Coast!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Josh Logan

    Service Advisor

    NOT RATED

    Denise Schutter

    Service Advisor

    NOT RATED

    Tony Watkins

    Service Manager

    NOT RATED

    Shannon Travis

    Service Manager

    NOT RATED

    Rebecca Bridgman

    Customer Relations Manager

    NOT RATED

  • 4.8 out of 5
    October 2, 2018

    The dealership was very fast in handling our desire to purchase, got someone for us right away, we were able to ask questions, check out the vehicle, test... drive, and make the deal all within a couple of hours. Everyone was friendly, courteous, and professional, and we enjoyed the whole experience. I even forgot the title to our trade-in, and they didn't even bat an eyelid - just asked me to bring it in the following day (which I did). Absolutely no snags. Would shop here again in a heartbeat.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brenda Bae

    Finance Manager

    (5.0) 23 reviews

    Charles Schaefer

    Client Advisor

    (5.0) 17 reviews

  • 1.0 out of 5
    August 13, 2018

    Found a car that was almost exactly what we were looking for except for one small detail, didn't like the wheels. After finding a similar vehicle at BMW... Bellevue and being told "if the wheels are the only thing wrong then that's no problem, we can swap the wheels out for something you like" I figured this one was a sure thing. Ultimately we passed on the one in Bellevue because there were a couple of other things we weren't exactly in love with. Then later Sunday evening I found the "one" on BMW Seattle's website, just had the same wheels we didn't like so I'm thinking I'll call them Monday morning and they'll swap the wheels and I'll probably buy the car the same day. I was very disappointed to hear, very abruptly and very shortly, "we don't do that" from the salesperson. Would't even entertain the idea so I guess I'll be shopping elsewhere.

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    1.0 out of 5
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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 13, 2018

    Found a car that was almost exactly what we were looking for except for one small detail, didn't like the wheels. After finding a similar vehicle... at BMW Bellevue and being told "if the wheels are the only thing wrong then that's no problem, we can swap the wheels out for something you like" I figured this one was a sure thing. Ultimately we passed on the one in Bellevue because there were a couple of other things we weren't exactly in love with. Then later Sunday evening I found the "one" on BMW Seattle's website, just had the same wheels we didn't like so I'm thinking I'll call them Monday morning and they'll swap the wheels and I'll probably buy the car the same day. I was very disappointed to hear, very abruptly and very shortly, "we don't do that" from the salesperson. Would't even entertain the idea so I guess I'll be shopping elsewhere.

    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 19, 2018

    I came in 30 minutes before bmw of Seattle closed to inquire about the used Mitsubishi Evo they had in and Pat Walker, the client advisor offered to let... me test drive the car even though it was close to closing time. He was extremely friendly and helped with any questions I had about the vehicle. I enjoyed his service so much that I came back in the next morning to purchase the car. I would highly recommend this dealership to anybody in search for a dealership with superior customer service

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Pat Walker

    Client Advisor

    NOT RATED

  • 3.4 out of 5
    July 13, 2018

    We scheduled a Lithia Lifetime oil change for the first time at this location this past week only to find that when we got there that we would have to... wait 4 1/2 hours for our Chevy Tahoe to be completed!! Not sure why the crazy wait time but we were promised a max of 2 hours when we scheduled. We have little ones and work so we had to leave and drive back to Bothell with no oil change, lost work time and babysitters paid. Our only explanation from Dylan was that apparently someone was sick and they were backed up. Not a great feeling when we left that's for sure. We were not going to come back but I felt I should call and ask to speak to a manager about our terrible first impression. Luckily when I called back I spoke with Jay who is a manager, but not directly in the service department and he took great care of us from the moment I spoke with him. He was apologetic and also agreed that 4 1/2 hours for an oil change was not acceptable and wanted to fix the experience to make sure we were completely satisfied. He met with the people involved in our initial appointment and rescheduled us for the exact date and time we wanted, which was the very next day, to make up for the mishap. We drove in the next day and had excellent customer service from the moment we arrived. Jason was scheduled to take care of us the second visit, although I'm not sure if that was who we spoke with. Whoever it was on the second visit, he was very nice and personable and took great care of us. The oil change only took 50 minutes and we were on our way. We appreciate Jay accepting responsibliity for the first appointment and making our second experience so much better. We will definitely continue to go back as a result of the second experience and Jay's excellent customer service! I understand why he's in management because of his manner in dealing with both the customer and using this mishap as a way to improve service at BMW of Seattle, which would appear to be excellent the second time around.

    3.0 out of 5
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    3.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dylan Ossinger

    Service

    NOT RATED

  • 5.0 out of 5
    June 8, 2018

    Charles was a pleasure to work with - helpful, friendly, efficient, knowledgeable and even went out of his way to research a specialty car for potential... trade-in. Brenda was also fabulous - explained all the coverage options quickly and thoroughly. Then, right when I was about the make an appointment to schedule service, the service team called me. I love the car and had a fabulous experience end to end!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brenda Bae

    Finance Manager

    (5.0) 23 reviews

    Charles Schaefer

    Client Advisor

    (5.0) 17 reviews

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