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Ed Napleton Acura Kia

4.5
(1,381 reviews)
Visit Ed Napleton Acura Kia
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 7:00am–7:00pm 7:00am–7:00pm
Sunday Closed Closed
2024 consumer dealer award View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

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New (866) 465-8390 (866) 465-8390
Used (866) 984-4667 (866) 984-4667
Service (855) 698-8733 (855) 698-8733

Inventory

See all 510 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since May 2003.
Ed Napleton's Acura and Kia of Elmhurst in Elmhurst IL is the place to find the best and most affordable new Kias Acuras and used cars in the Chicagoland area. Family-owned and in business for over 50 years with 64 franchises across five states Napleton believes that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership on the South Side of Chicago back in 1931 and continues to this day.
Second to none since 1931

Service center

Phone number (855) 698-8733

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–7:00pm
Sunday
Closed

Meet our employees

Reviews

4.5
(1,381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Napleton Acura Kia from DealerRater.

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1.0

I have owned either a Honda or Acura for over 36 years.

I have owned either a Honda or Acura for over 36 years. I had electrical problem with my 2020 Acura within the first year. This dealership did not have the capability to even attempt to ascertain what the problem was and how to correct it. After my warranty period had expired, the Service Manager laughed and said you can bring your car in and we will evaluate. I have since gone to another dealership and they have done a software reset…it seems to be working. Find another dealership before you work with this one.

1.0

I have owned either a Honda or Acura for over 36 years.

I have owned either a Honda or Acura for over 36 years. I had electrical problem with my 2020 Acura within the first year. This dealership did not have the capability to even attempt to ascertain what the problem was and how to correct it. After my warranty period had expired, the Service Manager laughed and said you can bring your car in and we will evaluate. I have since gone to another dealership and they have done a software reset…it seems to be working. Find another dealership before you work with this one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dm, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We take all of our customers comments extremely serious. We could not be more sorry that you were unable to get the proper care and assistance for your vehicle maintenance needs. We'd like to try to restore your confidence back in our dealership. Please give us a call as soon as you're able to (847) 298-0900. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

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1.0

Avoid this dealership at all costs.

Avoid this dealership at all costs. They refused to sell me a car for the price THE ADVERTISED on their own website. They added on an additional $2,500 to the price for some “inspection” and “window tinting” they apparently do to all their used cars, which the website had no mention of. Now I wasted my afternoon and have a hard inquiry on my credit for no reason.

1.0

Avoid this dealership at all costs.

Avoid this dealership at all costs. They refused to sell me a car for the price THE ADVERTISED on their own website. They added on an additional $2,500 to the price for some “inspection” and “window tinting” they apparently do to all their used cars, which the website had no mention of. Now I wasted my afternoon and have a hard inquiry on my credit for no reason.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 941-4300 and we will do our best to make this better.

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1.0

Extremely poor customer service, sales forces me to

Extremely poor customer service, sales forces me to accept a “package” that’s installed on a second hand car for 2500dollars, says it’s not removable. And would not negotiate the price, says the listed price is not touchable.

1.0

Extremely poor customer service, sales forces me to

Extremely poor customer service, sales forces me to accept a “package” that’s installed on a second hand car for 2500dollars, says it’s not removable. And would not negotiate the price, says the listed price is not touchable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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Dealer response

Hi Jack, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out us at (630) 941-4300 and we will work with you personally in rectifying the issues you experienced.

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5.0

Good service, we went over everything on the phone, car

Good service, we went over everything on the phone, car and paperwork is ready, great job

5.0

Good service, we went over everything on the phone, car

Good service, we went over everything on the phone, car and paperwork is ready, great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear our Staff took such great care of you, Coxx! We hope we can continue to be of service to you down the road! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 2339/x2378 marta.nilles@napleton.com

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5.0

I’m so grateful for Disa, she was very informative and

I’m so grateful for Disa, she was very informative and knowledgeable in helping answer the questions I had regarding a vehicle I was interested in. Thank you so much Disa!

5.0

I’m so grateful for Disa, she was very informative and

I’m so grateful for Disa, she was very informative and knowledgeable in helping answer the questions I had regarding a vehicle I was interested in. Thank you so much Disa!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you so much for sharing your recent experience with us, Becki Turner! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 2339/x2378 marta.nilles@napleton.com

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1.0

I would suggest to stay as far away as possible.

I would suggest to stay as far away as possible. Salesman was not straight forward with the offer and kept making commitments management would not accept. The finance department has been a nightmare. Three weeks later and they have still not sent in the buy out check in for the vehicle we traded in. They fought tooth and nail to not provide in writing the "add ons" promised in the sales agreement. I had to ask 4 times for them to finally comply. We had to sign the purchase papers twice as they were done incorrectly the first time. The attempt to add on the extended warranty and coverage was improperly described and intentionally misleading. Follow up calls have been met with a whole lot of promises that have not been kept. I still do not have answers to my very simple questions. The only reason I found myself at this dealership was that they said they had a vehicle in stock when I called an hour before arriving, but they actually did not. There just has to be a better way. Worst new car buying experience I have ever been through.

1.0

I would suggest to stay as far away as possible.

I would suggest to stay as far away as possible. Salesman was not straight forward with the offer and kept making commitments management would not accept. The finance department has been a nightmare. Three weeks later and they have still not sent in the buy out check in for the vehicle we traded in. They fought tooth and nail to not provide in writing the "add ons" promised in the sales agreement. I had to ask 4 times for them to finally comply. We had to sign the purchase papers twice as they were done incorrectly the first time. The attempt to add on the extended warranty and coverage was improperly described and intentionally misleading. Follow up calls have been met with a whole lot of promises that have not been kept. I still do not have answers to my very simple questions. The only reason I found myself at this dealership was that they said they had a vehicle in stock when I called an hour before arriving, but they actually did not. There just has to be a better way. Worst new car buying experience I have ever been through.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Andy, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. Ed Napleton Acura Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

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5.0

The employees were friendly and courteous.

The employees were friendly and courteous. The selection was one of the largest in the Chicagoland area

5.0

The employees were friendly and courteous.

The employees were friendly and courteous. The selection was one of the largest in the Chicagoland area

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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5.0

Thank you to my sales person Jason Seo for getting me

Thank you to my sales person Jason Seo for getting me into my dream car Integra Type-S!!

5.0

Thank you to my sales person Jason Seo for getting me

Thank you to my sales person Jason Seo for getting me into my dream car Integra Type-S!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Martin, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We appreciate you choosing Chicago-land's #1 Acura Dealership!

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5.0

Great and friendly service.

Great and friendly service. Ri Pritchard the salesman was great and was able to get me into the car I wanted. I highly recommend this dealership.

5.0

Great and friendly service.

Great and friendly service. Ri Pritchard the salesman was great and was able to get me into the car I wanted. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for sharing your recent experience with us, Juan! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

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5.0

Miguel and Al did an excellent job finalizing a deal of a

Miguel and Al did an excellent job finalizing a deal of a lifetime on my 2024 Integra type s...

5.0

Miguel and Al did an excellent job finalizing a deal of a

Miguel and Al did an excellent job finalizing a deal of a lifetime on my 2024 Integra type s...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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