Ed Napleton Acura Kia

This dealer have this 2027 Kia Telluride Hybrid X-Line SX Prestige listed online for $58,457 and told me to come to the dealership to test drive the vehicle, after I got there they didn't own up to the online price even after I showed them the listing, the salesman whoI forgotten his name went to management then came back with a price for almost $70,000 thinking it was ideal. I got up and walked out without asking any questions. I would stay far far away from places like this, I will never return.

I contacted Marta Niles “ customer relations manager” via email on July 1 telling her my concerns and she responded on July 2 stating she shared my email with the service Director to follow up with my concerns. I also forwarded these emails to. Hitko Kadric. I received no follow up from anyone and emailed Marta again on July 2 , July 4 and July 6 with no response. How do you call this “customer relations”!!! also spoke directly with Eduardo Rodriguez who is the CX director of corporate in Oak Brook on July 2 stating he will get back to me also again no follow up. I also left another voicemail with him with no response.

Justin Hermansen delivered absolutely outstanding service during my oil change on May 11, 2026. From the moment I arrived, he was professional, courteous, attentive, and genuinely caring. In a world where customer service often feels rushed or impersonal, Justin went above and beyond to make me feel valued and respected. His kindness, patience, and attention to detail created an experience that was far beyond what I expected from a routine service appointment. During one of the most horrific times in my life, as I am grieving the murder of my daughter, this experience gave me a true sense of care and compassion that I desperately needed. Justin’s empathy and professionalism left a lasting impact on me. Sometimes the smallest acts of kindness can mean everything to someone carrying unimaginable pain, and that is exactly what this experience meant to me. Exceptional employees like Justin are rare. He represents the very best in customer service, and I cannot thank him enough for the compassion and outstanding care he showed me. I highly recommend Justin Hermansen to anyone seeking truly exceptional automotive service.

Excellent service,very knowledgeable,no issues with hidden costs made it very easy and simple

just bought a New Kia Telluride last Friday, and I want to say that I'm more than happy with all the staff at Napleton Kia of Elmurst who helped me with the purchase of my vehicle. Jose in sales was very helpful from start to finish, and Marco in financing answered all the questions that I had. The managers are professional and always making sure that we, as customers received good service and attention. I'm recommending this dealer to friends and family 10/10.

BUYER BEWARE!! BAIT AND SWITCH! Dishonest and will add on thousands after your agreed upon "final price" for paint protection, wheel locks, etc. Another customer at the dealer noticed that they added on extended warranty protection even after they said no 3 times and the finance guy snuck it in anyway thinking he could get away with it since it only increased monthly payments by a small amount.

Wish I could rate this terrible dealership zero stars as I had an incredibly frustrating experience with this them while looking for a Kia Telluride that they advertised at an enticing price. As soon as I showed interest, it became clear the price was likely more of a bait tactic than a real offer. Instead of answering straightforward questions, they tried to push me to come into the dealership. I explained that I preferred to handle initial discussions over the phone, and they insisted that a manager would call me back—and that call never came. This happened on countless occasions over the course of 3 days. The communication was evasive and unprofessional, and it gave the impression that the goal was simply to get me in the door for high-pressure sales tactics rather than provide honest information. If you value transparent pricing and basic follow-through, proceed with caution. My experience felt like a classic bait-and-switch setup and ultimately wasted my time. Also want to mention that their internet price includes every conceivable rebate, even those that cannot be stacked together. Just zero transparency and honesty when it comes to this business. Finally, I left a negative google review and the "owner" replied with thanking me for my honest feedback (no apology) and AGAIN made an unfulfilled promise that someone would reach out regarding my complaint to make things right. I'll let you guess whether someone did... NOPE. Just more of the same... If you are looking for unfulfilled promises, bait and switch practices, and everything that is wrong in the car business, this is the dealership for you!

Made an email offer for the SUV 12/29 and followed up twice. I've yet to hear from anyone at the dealship as of 1/3/26

Price is switch and bait. Don’t come here, save yourself a trip. Horrible sales process.

Price you see online it's not what you're gonna pay. Do research on dealership, read reviews so we're not gonna make the same mistake as I did and go waste your time CPO cars are advertised without certification price so we're gonna end up paying more on cars that they decide to be certified Also, don't forget to add $499 for preinstalled wheel locks