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Dorsch Ford

(2,065 reviews)
Visit Dorsch Ford
Sales hours: 8:30am to 7:00pm
Service hours: 6:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 6:30am–5:30pm
Tuesday 8:30am–7:00pm 6:30am–5:30pm
Wednesday 8:30am–7:00pm 6:30am–5:30pm
Thursday 8:30am–7:00pm 6:30am–5:30pm
Friday 8:30am–6:00pm 6:30am–5:30pm
Saturday 8:30am–5:00pm 6:30am–4:30pm
Sunday Closed Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2021 state dealer award 2015 state dealer award 2014 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2015 consumer dealer award

Reviews

(2,065 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Paul Smith was great, he went above and beyond to get me...

Paul Smith was great, he went above and beyond to get me what I was looking for. I told him what I wanted and he got it for me and I am loving every minute of it. I would definitely recommend Paul to anyone. Thank you for going the extra mile Paul!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the amazing feedback, Michelle! We're glad to hear that Paul took great care of you during your visit here at Dorsch Ford Lincoln Kia, and we'll be sure to share your kind comments with him. Take care and we'll see you next time!

I just bought my first new car from Dorsch. Brad Zerilli...

I just bought my first new car from Dorsch. Brad Zerilli made the process super easy and explained every piece of the purchase to me in terms I could understand. He happily repeated himself as many times as I asked until I felt comfortable signing my name to the deal. I did not feel pressured at any point in the process, which was something I was nervous about as an independent female buying her first new car. I had a great experience. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Ashley, congrats on your first car! We're so happy to hear that Brad took such great care of you throughout the whole process! We hope you share your experience at Dorsch Lincoln with your friends and family!

James was very informative and friendly with my options...

James was very informative and friendly with my options and Lou was great to deal with showing me vehicles I was interested in and looking for in a new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting James and Lou at Dorsch Lincoln! See you next time!

Worst car buying experience in 30 years. I got there at...

Worst car buying experience in 30 years. I got there at 10:30am. Got home at 6:30pm. Everything was going well until they came out with buying offers on three different vehicles I picked. The first thing I was told is that the value of my current lease was enough to cover my last payments. Which would put me at zero. That was fine. The three offers were anything but kind. two of the vehicles we were writing up had $277.00 month no money down.. Well those two offers came out over the 300.00 dollar range and I needed to put down $999.00. (oh my credit score was 757). So they do not come out with best deal. I had to send poor salesman back in. I was a bit miffed. Was like I was being lied to. They came back with better offers. I then test drove a 2021 Niro and a 2021 Soul. Was torn between them but ended up picking the 2021 Niro. During the finance portion They asked if I could bring in the spare key for my old car. No problem. During my trip back car started to make strange noises. They told me hybrids do that. As soon as I was driving back off the lot the check engine light came on. I got my salesman and we drove it into shop. They came out to tell me that the code says it is electrical and could effect whole engine. He needed ti,e to run it down. Since most of us would not like to purchase something broken I told them I wanted to return it. They said they had the same car same color with a upgrade rear view mirror and would eat the extra cost of that. It's now around 6:00pm. I waited for them to write up the new car. Which was quick. Now we come to my mistake. I was tired, hungry and wanted to go home. So I did not watch close enough. It was not the same car. instead of a 2021. the new one was a 2020. So in the end just a poor day out for me. I am now stuck with the vehicle and now it's starting to make same sounds the other one did before the check engine light came on. Cross you T's dot your I's. This dealer is not looking out for you. I would like to add that the salesman reached out and explained the year of the Niro could only be a 2020. The 21 is not out yet. Again, me being tired all day and not watching everything.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your disappointment and would like the opportunity to discuss the situation with you in greater detail. If you could please give me a call at your earliest convenience, it would be greatly appreciated. Thank you, Will - General Manager - 920-469-3007

Not having bought a new truck in more than 17 years, Paul...

Not having bought a new truck in more than 17 years, Paul helped me order just the right truck for my needs. I was surprised and happy I could order a 2020 in. September! My first Ford was a great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congrats on your new 2020 Ford! We're so happy to hear that Paul was able to assist you with your new purchase! See you next time at Dorsch Lincoln!

Dillan is an outstanding salesperson!! NO high pressure...

Dillan is an outstanding salesperson!! NO high pressure at all! Really like that. He took care of us quickly & extremely efficiently. Not only knowledgeable & helpful, but very friendly & treated us with the utmost respect! Zach was also helpful, knowledgeable & efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing feedback about Dillan and Zach! It's great to hear that they earned your five-star rating, and we hope you'll be visiting us here at Dorsch Ford Lincoln Kia again in the future!

Amazing service and willing to meet our needs. Listened...

Amazing service and willing to meet our needs. Listened to what we wanted and made it happen! I started with Dorsch in the auto credit section and now the regular purchase program and have always found all the staff to be very polite and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review of our team! We appreciate you being a Dorsch Ford Lincoln Kia customer and look forward to your next visit with us!

I bought a 2020 Ford F150 and the experience was better...

I bought a 2020 Ford F150 and the experience was better than I could have asked for. Everyone that I worked with, specifically my salesman, Troy, were very professional and knowledgeable. Process was fast and smooth. Would recommend to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Nick and congratulations on your new Ford F-150! We appreciate you trusting Dorsch Ford Lincoln Kia with your business and we hope to see you again in the future. Take care!

We went to the dealership looking to buy a 2021 Kia K5...

We went to the dealership looking to buy a 2021 Kia K5 and went home with one the same day! Lew was awesome and easy to deal with and listened to exactly what we wanted. It was a great experience overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Amanda, thank you for visiting Lew at Dorsch Lincoln! We're so happy to hear that our team provided you with a 5-star experience, and helped you find a 2021 Kia K5! See you next time!

Rick was great! I came in on a Tuesday and he was able to...

Rick was great! I came in on a Tuesday and he was able to find something in my price range. He also was very friendly and gave me the best deal possible. I definitely will recommend Rick and Dorsch Ford Kia to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review - it is much appreciated!