Andy Mohr Toyota

Order writer was great showed what I thought was a problem and took care of it.

At first I thought this was a great place to go but then… nothing but issues. I thought a used KIA from the Andy Mohr Toyota location - it had outstanding service recalls on it. The AC was not functioning properly - They refused to fix it and honor the listed price on the vehicle. They “met me in the middle” and took about $700 off the price but would not inspect or diagnose the issue without me paying THOUSANDS more than the listed price. In desperate need of a vehicle, I agreed to that. I took my vehicle to a local KIA dealership where they fixed both recalls and gave me a full inspection of the car - Not only did the AC need over $1000 worth of work, the cabin air filter was filthy, the oil filter was barely attached and leaking, the drive belt needs replaced… I am just absolutely disgusted with the outcome of this vehicle. The salesman acted bored the entire time bc I wasn’t buying a brand new Toyota - He didn’t know anything about the vehicle. And the service department clearly isn’t willing to help. I love my KIA and bc of this will NEVER shop at an Andy Mohr location, nor will I ever buy a Toyota.

The used false information on a finacing application without my knowledge. It wasn't until I arrived homwe and reviewed documents on a flashdrive given to me that I found out. The car has myriad electrical problems, it needs brakes and it was filthy. It was purchased as-is but they disuaded me from getting a third-party inspection. They are thieving unscrupulous and scam with PNC Bank. If you want to taken by all means Mohr Toyota will oblige you. See Nathan Horn, Billy Gamble, and Ryan Spearman for a raew deal myou will regret immediately.

I signed a purchase agreement this past Saturday with Andy Mohr Toyota of Avon, Indiana. The vehicle was delivered on Monday, 8/4/2025. It has numerous issues, including electrical malfunctions. The car was sold AS-IS. The dealership applied for financing on my behalf with PNC Bank. Before leaving the dealership, I was handed a flash drive containing the documents generated to execute the deal. One in particular is the credit application. Not until I got home was I able to review the documents and determine that much of the information used was falsified. I made several calls to the finance department at the dealership on Saturday afternoon to cancel the application before I took delivery. Conveniently, my calls were not returned. Today is Wednesday, 8/6/2025. I have had no contact with the finance department since Saturday, when I was last there.This afternoon I contacted PNC Auto Loan customer service to request have the application be canceled. That office directed me to underwriting a and the representative told me that they may be able to cancel the application. I contacted the underwriting department and I was told that it had to be handled by the dealership. Update 8/7/2025: I forwarded the narrative to the CEO of PNC Bank advising him to void the financing that was based on falsified information or risk getting burned on the loan. I received no reply from him or his bank. Some turd from the sales team left a message on voicemail stating that he wanted to talk. I emailed him telling him not to waste my time unless he was informing me that a voided purchase agreement would be forthcoming. He replied that the deal had been finalized. xxxxing xxxxxxx waited until the deal had been completed to conaact me. The financing department at Mohr originated the loan with PNC, my regular bank. Big surprise! I was not aware that dealers could originate loans unilaterally. Or, are the banks in the game too? I have changed my direct deposit so now they cannot do an auto withdrawal each month for a car payment. See how PNC likes it when I'm in control. BTW, I'm a senior person with poor health and relatively little time to worry about future credit. Chapter 7 does not concern me at all.

On 8.6.25, I had my 2016 Toyota 4Runner (purchased new on 8.6.16 and now nine years ago driven with 362,500 miles on the odometer) serviced at Andy Mohr Toyota in Avon, Indiana. The service was outstanding. My advisor, Moussa Mahamane, and my technician, Matthew Allender, were very courteous, informative and professional during my service appointment. They were quite cognizant of my interest in keeping my 4Runner up to standard and ready for the road. I am a very satisfied customer!

Service was great, the staff was very friendly & professional. Had an issue pairing my old flip phone, got an error message and needed an update. The dealership fixed the issues free of charge.

Took our Toyota Tundra in for regular maintenance service. Service Advisor Kevin Harrah was professional and pleasant. Service was completed in a timely manner. We left the dealership. Drove onto the highway and when we applied the brakes for the stop light, the brake pedal went to the floor. Had to pump the brakes frantically to get it stopped. Pulled into a parking lot and drove around and pumped the brakes many times to get brake pressure back. Appeared to have air in the line. Scary experience!

This is great place to go. They are very nice and they do right. My advisor waa great and the lady who assist me.

Went to Andy Mohr Toyota for a straight forward oil change and inspection. Greeted promptly with a smile and checked in. Very organized and customer friendly. Inspection and service work was performed in short order and on my way. Just the way I like it.

I went in for an oil change and free tire rotation. I told them I didn’t want their inspection because it takes and hour plus and they come back and tell you that you have $3000+ of bogus repairs that are needed.