R & D Motors

If I could give zero stars I would, so lets get to the juicy parts.There have been multiple issues with this establishment in the last 2 years that I think everyone should know and be warned about!I have bought three cars from them over the last 2 years.The first two cars initially both needed repairs and we were told by Gabby in the office that they would do the work and get the cars ready PRIOR to purchasing and driving them off the lot.They lied. Nothing was fixed.The Volvo we bought from them never ran, overheated and leaked fluids constantly from faulty parts they claimed they fixed,so we ended up eventually giving it back and paying ANOTHER $1000 to get into a different vehicle,after having paid on a broken down car for a year fighting with R and D to fix it.Then the truck we bought from them at the same time as volvo,they also lied and never fixed the mass airflow sensor they said they replaced and the transmission went out instantly.Their response to me about the repairs not being done was that their mechanic had been fabricating repair documents and saying he fixed issues on vehicles but never did,which I don't believe in the slightest.I believe this is the M.O. of this carlot and that this is how they operate, to deceive and sell consumers lemons!So what do I do after being lied to and am now paying on broken down cars with zero help or honest reponse from R& D,I write a Google review to warn others. R& D motors then took it upon themselves to come repossess my truck,the only vehicle running at the time despite me still paying on the other broken down Volvo.THEY REPOSESSED MY VEHICLE AND CALLED MY NOTE "DUE" BECAUSE I WROTE A BAD REVIEW ON THEM!!! THIS IS NOT COMMUNIST CHINA OR NORTH KOREA! THIS IS AUSTIN TEXAS USA AND I HAVE THE RIGHT TO SHARE MY OPINION ON A PUBLIC FORUM! So of course I try and go up the chain of command.The owner Rob is a JOKE and obviously has no spine and will never get on the phone,so the only person in the office who had any pull at the time and was honest was Rosie.She actually told us when we came in to get our vehicle back that they have had people with picket signs out front protesting them before.I wonder why?I'm not the first or last to be treated this way by them. So now fast forward to two weeks ago.We still have the truck and now another little suv to replace the Volvo lemon they sold us 2 years ago.I wake up one Saturday morning and the truck is gone. I knew it was R&D repo again,but had no clue why, as my husband regularly speaks with Gabby in the office to make our payments.She NEVER told us that back in June of last year, or so they claim, that we missed a payment. AND THEY WAITED ALMOST AN ENTIRE YEAR LATER TO COME PICK IT UP.Out of the blue, no notice no mention of it ever! Needless to say we are completely DONE with R&D motors. We've been paying on a truck for 2 years and are taking that loss because I wouldn't give them a penny more to get it back after how we have been treated.The owner Rob, still spineless and won't get on the phone.The only honest person was the repo man who let us know that this is an everyday thing with these people and there are SO many others out here being treated like we have. This place is a scam. They will let you pay on a vehicle and then fabricate some xx story of a late payment from A YEAR AGO and come get your vehicle in the middle of the night with zero communication before or after they repo you.These types of carlots do this so they can continue to turn the same vehicle over multiple times and in Texas they don't even have to wait until you are "past due".At the repo lot there was cars there from R&D that only owed a couple hundred bucks or the day after their insurance lapsed they go repo.I submitted complaints to the AG of TX, BBB,and now I'll be the one paying picketers and reviewers to post up.I'd rather do that than pay these crooks on the truck or other suv I still have, which will stay behind my locked 8 ft tall gate indefinitely.

This is my sixth vehicle purchase from R&D Motors and I am proud to say they have been a joy to work with. Yes we hit a couple ruff-n-tuff moments, but we were able to work it out and come to an all around agreement that works for all. That's why I've been with them d ok long and recommend them highly. Great work Gabby.

Salesman very standoffish, rude. Not good vibes at all… probably a good thing because we got our dream car at the next lot we visited! Showing in ironic way thank you Mr. poor salesman!🙏

Great selection of vehicles, friendly staff, and easy financing. We fell in love with a Honda CR-V, we were approved for financing on site, and drove away in about 1 hour. Fantastic! Thank you Rob and Rosie for the fast and helpful response!

This dealarship had a car that We were interested in but ot was very overpriced. We never received a call back from them. The place is very hard to even look at a car. I would not recomnend doung business with them.

This dealer treated me great.i got a very nice vehicle and the staff was very helpful and friendly. I am definitely going to be a repeat customer.

I have purchased a few cars from R&D over the past 10 years. The experience with Rosie, Rob and staff has always been stellar! We have gotten some cars with an issue here and there, but they are quick to address the issue and make it right. Thanks you guys for being so easy to work with!!

My wife and I had an amazing experience with R&D Motors! The process was easy, and they worked with our credit. Rosie, Gabby, Celinda, & Pinto helped us get into both our vehicles. Even when we did have our normal maintenance to do they were able to refer us to a shop. This is an amazing dealership with an amazing team. Thank you, R&D!! If you are looking for a vehicle this would be the place to go.

If I could give R&D 100 stars I would. A few years ago I was in an accident and had not so great credit and was left without a car. I searched all over Austin and dealt with your typical car sales people. When I popped into R&D to test drive a car it was a warm welcome from the start. Fast forward to 2023 and I just purchased my third car with them. The team is always warm and welcoming, they’re understanding of any of life’s hardships and I truly feel like family when I walk in there. Each vehicle I’ve bought has ran and performed fantastic up until the day I traded it in. I’m now currently in my dream car all thanks to them. I can’t thank Rosie and the entire team enough for everything they’ve done for me these past 4 years.

I recently purchased a Lexus SUV from R&D Motors and I absolutely love it. I have had it for about 3 months now and it is everything I was looking for in a vehicle. Safe, reliable and fun! The employees that work at R&D motors are friendly and informative. They do not pressure you to buy anything/ They give you the information you need and make the purchasing process easy. I will be buying all of my cars from here and referring all of my friends/family to do the same. I worked with the guys at the lamar lot and the girls and 53rd. I even had a chance to meet the owner. He was easy to talk to and made sure I had the best experiance. Thank you R&D Motors