Markquart Toyota

Island City residents, Thank you for taking the time to give us feedback on your recent visit to our Service Department. We are glad to hear you had an all-around positive experience! Thank you for choosing Markquart and we look forward to seeing you again in the future!

RosemaryJ, Thank you for taking the time to give us feedback on your recent visit to our Service Department. I am glad to hear that you are happy with the work done to your vehicle, and appreciate the kind words about the staff and facility. Thank you again for choosing Markquart for your vehicle needs and we look forward to serving you again in the future.

Dogman03, Thank you for taking the time to give us feedback on your recent visit to Markquart Toyota. We appreciate your kind words and will definitely share them with the team. Thank you for choosing Markquart for your vehicle needs and we look forward to serving you again in the future.

Carrie, Thank you for taking the time to give us feedback on your recent visit with us. We truly appreciate your kind words about our team members, the service you received and our facility. We're glad that you had an overall positive experience and look forward to serving you again in the future. (We're glad you bought a Toyota, too!)

John, We appreciate you taking the time to give us feedback on your recent visit to our Service Department. We're glad to hear that you felt our team was friendly and you enjoyed the loaner car option. Thank you again for your business and we look forward to serving you in the future.

Erik, Your review about our dealership is incredibly kind and we can't thank you enough for going out of your way to write it. It is our goal at Markquart to put our customers first and we're glad that you felt you were treated as part of the family. As always, we appreciate your business and look forward to helping you again in the future.

At Markquart Toyota we constantly strive to deliver the highest quality service in order to satisfy our customers. On occasion we have been criticized by our customers when, in our professional opinion, we delivered textbook service for the given situation. Sometimes customers are not satisfied with, or did not fully understand, what we did to attempt to resolve their issue. In this instance we believe we did perform the correct procedure. The negative review given because the customer felt that her drivability concerns were connected to the recall, and therefore should have been paid for by Toyota. It is our professional conclusion that the two issues were completely unrelated. Here are the details of what happened: The 2011 Prius with 89,000 was brought in for a recall for a software update on the Motor Generator ECU and Power Management ECU. If there was a problem with the system due to the recall the vehicle would have 6 different warning lights come on in the dash all at the same time. The system would have also store 4 DTC's failure codes in the computer of P0A94, P324E, P3004 and/or P0A1A. We perform the inspection for the recall and did not find any stored failure codes related to the recall so then our technician completed the re-flash of the computer with the new software. Once the technician completed the recall he then ran the diagnosis for the check engine light and found failure codes P0441 and P0455 which came back as an Evaporator system Gross leak and incorrect purge flow. The technician then follow the diagnostic tree flow chart checking then entire evaporative system including all sensors, valves and canister. He then performed a smoke test on the system that would show any small leaks in the entire system and did not detect any leaks during the test. With all the test showing no leaks that would indicate the possibility of a loose gas cap in the past. In summary, based upon the codes pulled during the diagnosis, and the lack of any problem with the system, it was our conclusion that the check engine light was most probably caused by the loose gas cap, the most common cause for check engine lights in our industry. Service manager Jeff Webber attempted to explain the situation to the customer in an effort to clear up the disagreement but was unsuccessful. John Markquart

Dogman, Thank you for taking the time to give us feedback on your experience at Markquart Toyota. Your words about our dealership as a whole are extremely kind and much appreciated. We're glad you feel you are well taken care of as we pride ourselves on our customer service here at Markquart. Thank you for your continual business and we look forward to serving you in the future.

Hello, Grendahl from Minneapolis! We are pleased to hear you had a great experience in buying a car from us at Markquart Toyota! We pride ourselves in our customer service and are glad you felt you were taken care of. We appreciate your business, and if there is anything else we can do for you, please don't hesitate to call us at 715-834-4440. Thank you again!