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Abby M. is one of the most personable and helpful product specialist I have ever worked with. Excellent follow up to questions and response time.
This was my first time visiting a Toyota dealership for non warrentied repair work. I was greeted with professional care and am very satisfied that I... chose Markquart of Chippewa Falls to work on my vehicle. Many thanks to all.
Kevin took the time to explain how comprehensive warranties work and then SHOWED us how they work. Got our Camry fixed and back on the road in short order.... Kevin serves as an excellent example of what customer service is all about. Thank you
I came to Toyota Markquart a few times and I was always treated with respect and kindness. Amie was really wonderful and always answered my concerns and... questions and made me feel at ease and was thrilled with the customer experience. Also wanted to mentioned how nice and helpful Alex was. They were both very knowledgeable and helped me find my corolla!!! I can't say enough about both of them. Lastly, Cody was very professional and helped me find a plan within my budget. Thank you to all three of you for making this so easy!!!
I bought brand new RAV4 with mechanical problems. At the sale I was guaranteed the Toyota service plan was excellent. It has turned out to be non-existent... ! I bought a new car and cannot get any service, even though they admit my mechanical problems exist . They say the car is too new to be serviced. Terrible communication with the service department as well! I had to call Toyota's corporate number just to get any help. I have gotten zero service after the sale of what might be a lemon. I am ashamed to have bought my vehicle from Marquart Toyota. I am now thinking of contacting Toyota in Japan ! If I buy a brand new vehicle with problems I should be able to get it serviced. The sales department was great, so was financing, but the service department is an absolute joke ! This is the worst new buying experience I have ever had. I plan on contacting consumer protection as well. I was a great loyal customer and supporter of Marquart dealers for over 30 years. Not any more !
We were treated with respect. Both my husband and I were very impressed with the time and care given to us. All our questions were answered honestly.... We were very happy with the service.
Salesperson Chuck took extra care to ensure that I got the car I wanted, despite being out of state. He corresponded with me after hours and did the necessary... tasks to pin down my purchase. (It was a highly desirable creampuff with low mileage.) This is the second time I have purchased from Markquart. Excellent inventory and reasonable prices. Drove over from Twin Cities to make the deal. Kudos to cars.com for helping me find the perfect vehicle.
Jason Casavant was our salesman. I have got to give him the credit for a few reasons. Though it may be In the back mind of many salesman, Jason was definitely... not all about making a sale and moving on to the next customer. Throughout the whole process we've never felt a hard on pressure from him to make a purchase. He was very easy to work with and always showed a lot of patience whether we were going to buy or not. Another reason we bought from Markquart Toyota instead from the other dealers we've visited, was because Jason truly showed respect towards all of our decisions. He also did not show any sign of being bias and did not pre judge us on whether or not we could afford the car before we would be able to test drive a car. In fact he let us test drive the cars without hesitation. We did not have to go through a whole process of credit checking before we were able to test drive. That alone was a A++ customer satisfaction and experience. Lastly, although this can be risky for the business, but I cannot stress enough how good it feels to test drive a car without requiring your salesperson to be in the car with you. We were able to drive the cars we wanted with full privacy. Anoher A++. We'd definitely buy again from Marquart Toyota in the future and recommend them.
Everyone was helpful and friendly. All my questions were answered in a timely and efficient manner. It was an excellent experience.
Friendly people ,very clean bathrooms and a person gets to meet and become friends with the people at every level in the business