Audi Clearwater

Frank, thank you for your positive review! Providing thorough and efficient service is so important to us, and we are glad Mandy's efforts consistently meet your satisfaction. We hope you continue to choose us for all of your future automotive needs. Safe travels!

Thank you for your excellent review! We are overjoyed our team provided you with a seamless, 5-star experience. Your satisfaction means so much to us. Congratulations on your new vehicle!

Phillip, thank you for your positive review! We are so glad Colin provided you with top-notch service and ensured your experience with us was an all-around success. We greatly appreciate the opportunity to work with you. Safe travels in your new Audi!

We are grateful you took the time to share such a detailed account of your experience with Tate and Chris. Thank you for highlighting how Tate listened without any pressure and how smoothly Chris handled the financing process. Enjoy your new Audi, and please let us know if there is anything we can do for you.

Chris, As you can see in my previous email response to your complaint, at no time did I state or imply that your warranty would be voided. In fact, you and I have never met, and our only correspondence has been through email. My previous response was provided specifically to address your concerns and dissatisfaction, and I believe it is important to clarify what was and was not communicated to you. I would also like to address the comments you have made publicly regarding my character and professionalism. I do not believe it is appropriate to make personal statements or judgments about my character when you and I have never met or spoken with one another personally. Your only direct interaction with me has been through our email correspondence, and I have conducted that correspondence professionally and in an effort to address your concerns. I respectfully ask that any future concerns be directed toward the facts of the matter and the policies and procedures involved, rather than toward personal characterizations of individuals you have never met. As an authorized Audi dealer, we have a responsibility to follow Audi's policies and procedures when addressing maintenance and warranty-related matters. Audi's Policies and Procedures Manual specifically states that when maintenance is performed by someone other than an authorized Audi dealership, the customer may be required to provide documentation demonstrating that Audi Genuine Parts were used and that the maintenance was performed correctly and in accordance with Audi's requirements. To date, you have not provided documentation demonstrating either of these requirements, nor did you provide such documentation on your initial visit. Because we had no way of independently ascertaining that Audi Genuine Parts had been used or that the maintenance had been performed correctly, we felt compelled to reinspect the vehicle before we could approve the work as having been properly completed. This inspection was necessary for us to fulfill our responsibility as an authorized Audi dealer and to verify that the required maintenance had been performed in accordance with Audi's specifications. Only after that verification could we appropriately reset the vehicle's maintenance service indicator. Additionally, your Audi Owner's Manual specifically addresses the maintenance indicator. It states that an Audi dealership can reset the maintenance indicator after completing the required service. It also provides instructions for the owner to reset the indicator themselves if the maintenance is performed by the owner or by a non-authorized repair facility. The manual provides the specific instructions and page reference for completing this procedure. Finally, following up on your call with Audi, I contacted Audi directly to clarify what information had been provided to you. Audi provided me with the transcript of their response. Their response was not that your warranty could or could not be voided, nor did they confirm whether the indicator light could be turned off by the dealer without performing the service there. Rather, they referred you back to the authorized dealer and stated: "This is technical information related and would be information that only a DLR could provide." Therefore, I believe it is important to distinguish between Audi's requirements regarding documentation and verification of maintenance and the assertion that your warranty has been voided. At no point in my correspondence with you did I state that your warranty was voided. Our responsibility as an authorized Audi dealer is to apply Audi's policies and procedures consistently and to ensure that any maintenance or warranty-related concern is evaluated based on the appropriate documentation and technical requirements. Our decision to reinspect the vehicle was based on our inability to verify the parts used and the manner in which the maintenance had been performed, not on any determination that your warranty had been voided. I hope this clarifies our position and addresses any misunderstanding regarding the information previously provided to you. Sincerely, David Jacovides General Manager

It is delightful to hear that your service experience with Marc went wonderfully. You can rest assured that Marc and our team will happily assist you if you ever need more vehicle care.

Thank you so much for the phenomenal review! We are thrilled to hear you had the best dealer experience with Mandy, Nihad, and George. We appreciate your support and invite you to reach out to us if you need any further help.

We're glad you took a moment to recognize Garrett's professionalism and the time he put into helping you at Audi Clearwater. Come back and see the team again anytime you need service.

Mandy and the team will be so glad to hear that their transparency and dedication to going the extra mile have made such a lasting impression! We look forward to the opportunity of working with you again when the time comes.

We are appreciative of the kind words and so glad Mandy's dedication made such an impression! She truly is someone we are grateful to have, and we will make sure she hears how much her efforts are noticed. Should you need any assistance in the future, please don't hesitate to contact us.