Reviews
Franny got me into a new sienna hybrid so I could have
Franny got me into a new sienna hybrid so I could have peaceful and elegant transportation for my grand children. He really 'sold' my 4yo one day when we were in getting my Rav4 serviced. Franny took great care of me and my family! He went out of his way to make sure we were well taken care of! Thank you Franny for great experience at Toyota of Manchester!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Manchester. Please don't hesitate to reach out if there's anything additional we can do for you.
I went to Ira Toyota of Manchester in search of a new car
I went to Ira Toyota of Manchester in search of a new car in 2023, but car dealerships were having a hard time keeping new cars in stock. The salesman, Keith Osowaki, was able to find me a used Corolla, fresh off a 2 year lease, that had very low mileage. I've been bringing it there for all of my maintenance. They're very courteous & knowledgeable. If they find something wrong with your car when you're in for routine maintenance, they send you a text with a photo so you can see what the problem is & know that they're not just trying to get more money from you for an unnecessary service. I highly recommend them!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jennifer, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Manchester. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I brought my Toyota Highlander in for a warranty repair
I brought my Toyota Highlander in for a warranty repair of a faulty usb outlet. Apple Carplay and Android Auto would not stay connected. If the connecting cord was so much as bumped, it would disconnect. The service center did a recommended update to the radio, and claimed it was fixed. They clearly did not bother to test the actual usb outlet, because as soon as I got in my car and attempted to connect, it had the same exact issue. Complete waste of a morning and now I have to take it back in to actually get it fixed.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karen, thank you for your review. We have reached out to you to go over your situation. Once you return our call we will get on this immediately. John McCarthy General Manager jmccarthy@group1auto.com
Great service.
Great service. Work was done in a timely manner and very friendly staff. I would recommend this dealer for any service needs.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ira Toyota of Manchester
Rommel and his team were amazing to work with!
Rommel and his team were amazing to work with! Quick, Easy and fun process! Go pay them a visit!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks for your praise and kind comments about Rommel and team. We hope to be of service to you again in the future. Best wishes, Ira Toyota of Manchester
My issue was with the communication regarding a ride to
My issue was with the communication regarding a ride to pick up my car.it was very stressful. They texted my car was ready but did not respond when I texted back or called and left a message.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I apologize for the poor communication. I am currently looking into the chain of events so we can improve. Thank you for letting us know so we can correct this moving forward. John McCarthy General Manager jmccarthy@Group1Auto.com
Very frustrating to bring in my car for a repair, be told
Very frustrating to bring in my car for a repair, be told it's fixed, get in my car, and the problem is absolutely not fixed. Clearly no one even bothered to check if the problem was resolved after the supposed repair.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. I am looking into what happened on your visit. We will be reaching out to you soon. John McCarthy General Manager jmccarthy@Group1Auto.com
I went to Ira Toyota of Manchester in search of a new car
I went to Ira Toyota of Manchester in search of a new car in 2023, but car dealerships were having a hard time keeping new cars in stock. The salesman, Keith Osowaki, was able to find me a used Corolla, fresh off a 2 year lease, that had very low mileage. I've been bringing it there for all of my maintenance. They're very courteous & knowledgeable. If they find something wrong with your car when you're in for routine maintenance, they send you a text with a photo so you can see what the problem is & know that they're not just trying to get more money from you for an unnecessary service. I highly recommend them!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jenny, we're happy to hear you had such a positive experience with Keith! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent customer service!
Excellent customer service! Kristopher and a member of Finance stayed late to make sure I got what I went in for at the price I wanted. I would recommend Ira Toyota to anyone and would choose them over any major dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
I worked with Rommel Blackburn and my experience was
I worked with Rommel Blackburn and my experience was flawless . Rommel was able to meet my needs in the vehicle and price I wanted and his communication with me was great. I purchased a certified used 2023 vehicle and am very pleased with it. Great Job Rommel! You should get a bonus for your efforts !!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your kind review; we are happy to pass along your comments to Rommel here at Ira Toyota of Manchester! We are always more than happy to assist you if anything else comes up. Take care!