Reviews
Regarding the service dept .
Regarding the service dept ... Communication and documentation can be improved. My car was ready hours before I was notified. Had to insist that a check engine warning message be documented.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
dunbarsnh, Please accept my apologies for that. I would love to look into it, could you contact me with your name so I can find more information regarding details of your service visit? Thank you, John McCarthy General Manager jmccarthy@Group1Auto.com
Ira did only the work that was needed,a good thing.
Ira did only the work that was needed,a good thing. They did it fast and kept me posted on status.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Very courteous very knowledgeable and quick service love
Very courteous very knowledgeable and quick service love the check in Nicholas was wonderful I will be back for all my services
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jane, we're happy you found Nicholas to be so supportive during your experience here at Ira Toyota of Manchester. Please let us know if there is anything else we can do for you; we are more than happy to help!
Clean and organized sales area, staff is polite and
Clean and organized sales area, staff is polite and professional, great selection of vehicles, the whole team provides tremendous customer service. I have bought 3 cars from this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Appreciated and enjoyed the customer service of Salesman
Appreciated and enjoyed the customer service of Salesman Cleveland Burwell as I navigated my way thru the purchase of a 2025 Toyota Camry. I knew the car that I wanted to buy. Yet, Cleveland enhanced the purchase process with expert guidance on price, options; and he provided some hands-on instruction to align the car's features to fit my driving needs. He was knowledgeable, friendly, and concerned about ensuring my satisfaction in every aspect of the process. 5 stars!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found Cleveland to be so supportive during your experience here at Ira Toyota of Manchester. Please let us know if there is anything else we can do for you; we are more than happy to help!
Yesterday I went to the service department and dealt with
Yesterday I went to the service department and dealt with John who went above and beyond to resolve my issue. He kept me in the loop and gave me several options in regards to a key being locked in my trunk. I am so impressed with his determination to find a way to resolve my issue. Thank you so much John.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with John! Feel free to reach out to us if you need anything. Have a wonderful day.
Service was on time and exactly as stated.
Service was on time and exactly as stated. No surprises and done earlier than predicted. A great experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
The salesman was very thorough and knowledgeable.
The salesman was very thorough and knowledgeable. You could tell he believes in his product!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Shezzie, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Manchester. If you have any further questions, please give us a call. We're always happy to help!
Fast friendly service I would recommend Ira for your
Fast friendly service I would recommend Ira for your service need.John Oliver is always very helpful and communicates all aspects of your service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Everyone was very pleasant.
Everyone was very pleasant. I was surprised how quickly I was in and out with so many people there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!