Reviews
If you’re looking to buy a car, they are great, but if
If you’re looking to buy a car, they are great, but if you want any service done, be prepared to wait all day in their uncomfortable, noisy and unclean waiting area only for them to come to you with a list of things that cost more than the price of your car and that they can’t fix because they don’t have the parts. Their service workers will also give you a major attitude if you ask any questions whatsoever.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. John McCarthy General Manager jmccarthy@Group1Auto.com
Didn’t notify me timely about delays in getting the job
Didn’t notify me timely about delays in getting the job finished on time. The technician left the wheel a mess after changing the tire. At first I thought the wheel was all scratched up like they hit a curb or something but after a closer look it’s just crap left from the installation. I would expect them to clean up their mess. Typical of this dealer’s service group. After not bringing it here for a long time I took a chance on just a tire repair but again I was let down as usual. I always go to Nashua Toyota even though I live 5 minutes from IRA in Manchester since the service at IRA so crappy but I figured a simple tire repair/replace would be okay. I was wrong and will continue to use Nashua Toyota for even the smallest repairs. It’s worth the ride.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. John McCarthy General Manager jmccarthy@Group1Auto.com
Ira Toyota in Manchester is a terrific company.
Ira Toyota in Manchester is a terrific company. We really liked our salesperson Steven Lopez! We had great attention from several individuals.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Staff is very friendly and they ensure I knew everything,
Staff is very friendly and they ensure I knew everything, they make the coming in and out process easy!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
This dealer IRA Toyota is always helpful with getting my
This dealer IRA Toyota is always helpful with getting my car back in excellent condition. If I experience any issues, they are quick to get me in and resolve it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
"Ira Toyota dealership exceeded all my expectations!
"Ira Toyota dealership exceeded all my expectations! From the moment I stepped onto the lot, I was greeted warmly by their knowledgeable and friendly staff. The buying process was smooth and transparent, with no pressure tactics. They truly listened to my needs and helped me find the perfect vehicle within my budget. The service department is top-notch, providing efficient and thorough maintenance. I highly recommend Ira Toyota to anyone in search of a fantastic car-buying experience!"
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience! We're delighted to hear that Ira Toyota of Manchester exceeded your expectations. From the warm greeting by our knowledgeable and friendly staff to the smooth and transparent buying process, we're glad we could help you find the perfect vehicle within your budget. We're also pleased that our service department provided efficient and thorough maintenance. Your recommendation means a lot to us. Thank you for choosing us!
Excellent service, very happy with this place.
Excellent service, very happy with this place. My car broke down on my way to work and i was able to call and make an appointment right away. I towed my car to this dealer and had it fixed same day. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's fantastic to hear! We're thrilled that we could quickly assist you with your car troubles and get you back on the road the same day. Thank you for recommending us, and we're always here to provide excellent service whenever you need us!
Everyone one was very kind, professional, helpful, and
Everyone one was very kind, professional, helpful, and kept me informed about the status of my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Thank you to Cleveland Burwell our sales person who made
Thank you to Cleveland Burwell our sales person who made our purchase relaxing and easy. He is very knowledgeable, professional and pleasant to talk with and he gave us all the time we needed to make our decision. Highly recommend asking for Cleveland!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing us for your car purchase, and we're thrilled to hear about your positive experience with Cleveland! We pride ourselves on providing knowledgeable and professional service to make the car-buying process relaxing and easy for our customers. We appreciate your recommendation and look forward to serving you again in the future.
We were very happy with our Ira Toyota of Manchester
We were very happy with our Ira Toyota of Manchester experience. We got a good price for our trade-in, our salesman, Tugrul Altinkeski was very knowledgeable and personable, and we left with the exact vehicle we were interested in. I couldn’t believe we could come in and leave with a new car on the same day, but the process was very smooth and Tugrul put us at ease, he was so helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It sounds like you had a fantastic experience at Ira Toyota of Manchester! Getting a good price for your trade-in, finding a knowledgeable and personable salesman like Tugrul, and leaving with the exact vehicle you wanted all on the same day is impressive. We are glad to hear that the process was smooth and that Tugrul's assistance put you at ease.