Ira Toyota of Manchester

My husband and I are very happy with Ira Toyota. We bought 2 cars in a period of 6 months. Just brought my Rav in for inspection and scheduled maintenance and was as impressed with my service advisor as I am with sales

Brought my vehicle in for a tire rotation and state inspection. Tyler was great checking me in and explaining to me the final results. Vehicle was vacuumed out nicely.

Jared has been wonderful to work with and has gone above and beyond to keep my car safe on the road multiple times this year.

Brought my car in for an oil change. I get a call telling me they can’t do the oil change unless I give them the permission to replace the gasket for $400, which is fine. I declined the service and told them I would just pick up my vehicle and the service didn’t need to be performed and would go somewhere else. When I go to pick up my car they said the that they still did the oil change and was charged for the service that I had declined to be done. Never going there to service my car again

My service advisor Michael was very polite and knowledgeable and was able to explain what was needed and what could wait a bit. He also applied all possible discounts without having to ask. Made me feel very comfortable. No pressure.

Great experience; the person I dealt with in the Service Dept, Jennifer G., is a stellar worker; thoroughly explained the work to be done, maintained great communication throughout the process. Jennifer G. was extremely personable, knowledgeable and made the process painless.

I had a great experience with Lisa she did a great job was very thorough and polite and Peter who works in financial dept was professional and very polite as well overall I had a very positive experience with IRA Toyota

I will never do business with Ira Toyota again. I just bought a car from them and it was a complete nightmare. I bought the car all remotely because of covid, first it took two days to get in touch with their finance department, and during that time I was in contact with three different salesmen, one of which told me “at this point you might be better off just getting outside financing.” When my car was finally delivered apparently a rock hit the windshield so I needed to get the windshield replaced. Then, when I went to get an inspection sticker it was rejected because the front tires were so bald (2/16th). When I called the manager his first assumption was that “they might just be trying to sell me new tires” but he eventually agreed to pay for the tires if I bring it to an Ira Toyota. He set up my appointment but when I got there (I drove 1 hour away in bad weather) they said they had no record of an appointment for me and that I also wasn’t allowed to wait there because of covid. We eventually got in touch with the manager and they did the service. But I had to waste another Saturday because of this car, for problems that should have been taken care of before they sold it to me. Overall I got the car at a great price but I paid for it with poor customer service and a number of other annoying, time consuming problems.

I will never do business with Ira Toyota again. I just bought a car from them and it was a complete nightmare. I bought the car all remotely because of covid, first it took two days to get in touch with their finance department, and during that time I was in contact with three different salesmen, one of which told me “at this point you might be better off just getting outside financing.” When my car was finally delivered apparently a rock hit the windshield so I needed to get the windshield replaced. Then, when I went to get an inspection sticker it was rejected because the front tires were so bald (2/16th). When I called the manager his first assumption was that “they might just be trying to sell me new tires” but he eventually agreed to pay for the tires if I bring it to an Ira Toyota. He set up my appointment but when I got there (I drove 1 hour+ away in bad weather) they said they had no record of an appointment for me and that I also wasn’t allowed to wait there because of covid. We eventually got in touch with the manager and they did the service. But I had to waste another Saturday because of this car, for problems that should have been taken care of before they sold it to me. Overall I got the car at a great price but I paid for it with poor customer service and a number of other annoying, time consuming problems.

Purchased my vehicle a year ago and so far have had it serviced 3 times without issue always friendly and get the service done in reasonable time for a dealership. In the last 5 years wife and I have purchased a total of 9 new cars 8 from another local dealership and this was by far the easiest buying experience. Typically it’s a half day process with negotiating and all the typical crap of buying a new car, however here I was in and out in no time I gave them the price I was willing to pay and what I wanted for my trade they came back in minutes and we were about $100 off and was about 1000 less than any other dealership I was working with at the time. This for me is huge as I hate the back and forth BS they respected a one shot chance and don’t wast your time. Will for sure use them in the future.