CarMax Raleigh

Bought a used Toyota Camry with about 100,000 miles for around $10,600 plus fees and taxes. We tried to be very thorough in looking up all the car information and researching before hand. After buying the car we took it directly to a mechanic to do an examination of the car and found out that the front breaks were at 8%. CarMax refused to fix the breaks saying the brakes were within their standards, but not disputing the 8% figure. CarMax passes any car brakes that would pass state inspection, meaning that if the car has any breaking ability at all they clear it. New breaks run about $375 at our mechanic and he said the car would need them within a few months, maybe less. CarMax refused to either do the service or refund us anything even though we called back on the day of the purchase and brought the car into the center to be looked at three days later. The car also had a broken tire sensor. Overall the service was terrible. Each step of the process took hours. We were there 3 different days for a total of almost 10 hours. We worked with Diabel (our salesman), T'ume (the manager), and Nick (the mechanic). We also worked with a half dozen other employees who probably aren't responsible for the scam, but that's how many people it takes CarMax to sell you a car and refuse to fix it. They all gave us the same run around with delaying tactics and bs about how the car brakes "met their standards." Most disturbingly of all they seemed familiar with this issue. I think CarMax regularly sells cars with bad brakes due to extremely low brake standards and then refuses people refunds or maintenance. DO NOT BUY A CAR WITHOUT CHECKING THE BRAKE PADS! Crawl under the car if you have to, but don't trust them. If you do try to return the car, within the 5-day return period, they will give you the run around about every little thing (a full tank of gas, any miles driven, the keys, etc. ). It will take hours and they will make it as difficult as possible to try and prevent you from returning the car. I recommend finding a different dealer!

Bought a used Toyota Camry with about 100,000 miles for around $10,600 plus fees and taxes. We tried to be very thorough in looking up all the car information and researching before hand. After buying the car we took it directly to a mechanic to do an examination of the car and found out that the front breaks were at 8%. CarMax refused to fix the breaks saying the brakes were within their standards, but not disputing the 8% figure. CarMax passes any car brakes that would pass state inspection, meaning that if the car has any breaking ability at all they clear it. New breaks run about $375 at our mechanic and he said the car would need them within a few months, maybe less. CarMax refused to either do the service or refund us anything even though we called back on the day of the purchase and brought the car into the center to be looked at three days later. The car also had a broken tire sensor. Overall the service was terrible. Each step of the process took hours. We were there 3 different days for a total of almost 10 hours. We worked with Diabel (our salesman), T'ume (the manager), and Nick (the mechanic). We also worked with a half dozen other employees who probably aren't responsible for the scam, but that's how many people it takes CarMax to sell you a car and refuse to fix it. They all gave us the same run around with delaying tactics and bs about how the car brakes "met their standards." Most disturbingly of all they seemed familiar with this issue. I think CarMax regularly sells cars with bad brakes due to extremely low brake standards and then refuses people refunds or maintenance. DO NOT BUY A CAR WITHOUT CHECKING THE BRAKE PADS! Crawl under the car if you have to, but don't trust them. If you do try to return the car, within the 5-day return period, they will give you the run around about every little thing (a full tank of gas, any miles driven, the keys, etc. ). It will take hours and they will make it as difficult as possible to try and prevent you from returning the car. I recommend finding a different dealer!

The first time I bought a car (not from CarMax) it was a terrible experience and I was stuck with a hunk of junk that was worth far less than what I owed. CarMax made me an amazing offer for it, and helped me pick a the SUV of my dreams that was within my means! Affordable, beautiful quality, it looks and smells BRAND NEW - no one would ever suspect it was used!! The buying process was so simple and quick. My sales guy, Scottie, was an absolute pleasure to work with. He didn’t put on any pressure, made everything extremely easy to understand, and let me take my time! I am just so impressed and happy with my experience. When it is time for another upgrade, I will certainly be going back to check out what’s on their lot FIRST before anywhere else! If you’re looking to upgrade your car and/or sell your car definitely GO TO CARMAX!!!!!! -Proud Owner of a Nissan Rogue

Left after viewing several cars. Decided to shop elsewhere. Could not seriously consider any of the cars due to unclean interiors. Stains and dirt on light leather interiors. CarMax really needs to detail their cars. Won?t buy a car from them.

Received one phone call for a profile of the car I wanted to buy. Never heard back. Zero follow up

Always went to CarMax. Not again. Bottom line. All was set. Had to drive forever to get down payment at bank and just made it to bank in time. Go back and all changed. So furious. They said good news and bad. Umm no good news at all they made a mistake with warranty on old car which drastically changed terms. No phone call or sorry. Just nothing. Wasted time and energy. HUGE discouragement for anyone.

Taylor Lynch made my wife me feel comfortable when searching for a good used Honda. He did not attack us like wolves do in the brand name dealerships . He was Honest, professional, knowledgeable about his profession. I would definitely recommend Taylor Lynch and the Carmax on Glenwood Ave. to all of my friends and family. I would recommend Carmax to anyone searching for a car. No hassles, no pressure, just good honest to goodness salemanship.

My Wife brought in our Nissan because there was a horrendous crunching and popping noise coming from the front end. We purchased this vehicle and the extended warranty from your location in Raleigh. She was told by the service advisor that they were too busy to look at it that day and would not be able to check it out for seven days. My wife described the problem and said she thought it was unsafe to drive, never the less and appointment seven days out was the best they could offer. As she made the 45 minute drive home she called me and told me how it went. I asked her to pull over and let me contact your dealership to try and understand what the issue was. I called and talked to another service advisor who reiterated that the vehicle could not be seen for seven days. As strange as that sounded to me told her the car was under warranty and was unsafe to drive so they should provide me with a loaner or rental until they were able to get the vehicle repaired. I was told that they could not provide a loner car and I had no choice but to wait seven days just for them to take a look. To my further astonishment she suggested that I should take my car, which I purchased from Car Max, to the nearby Nissan Dealer as they have more staff, can look at it quicker, and should be able to provide a loaner. I was dumbfounded that a dealership would send one of its own customers to the competitor to do exactly what they were unwilling to. I asked to speak to the service manager, but was told she was not available. I was also asked why I would wanted to speak to the service manager as she would only tell me the same story. For the fourth time I was floored at the disrespect and complete disregard for your customers. I had to ask this service advisor three times to take my number and have the service manager call me back before she finally agreed to do so. The service manager returned my call and true to your previous employees threat she said there was nothing they could do. She went on to tell me, you guessed it, you should bring your car to the Nissan dealer down the street and have them look at it. It was at this point I had made up my mind that I would never step onto a Car Max lot again. I called my wife who, if you will remember, was parked somewhere between the dealership and our home and asked her to take it to the Nissan dealership. The Nissan dealership was busy as well and would not be able to look at it that day. Without me having to ask she said “Let’s get you into a loner, we will check it out tomorrow and let you know what we find”. As it turns out the driver’s front coil spring had snapped. The good news is the dealer made good on their commitment to the customer. They put my wife into a safe vehicle until they were able to correct they issue. The service department at Fred Anderson Nissan has won a new customer, not just for future service but for our next vehicle.

The car I bought had major mechanical issues that were hidden by their service department. It died four months after purchase on the drive to my mother's funeral. This company would rather save a dollar than help a grieving family who has lost a mother. It's at times like this where values are sacrificed for profit.

I have to say, this was the most pleasant buying experience I've ever had. Sales people were extreemly knowledgable, cheerful, and not pushy. Maybe even more impressive were the mechanics- probably the most experienced mechanics I've ever delt with- and in 40 years of driving and working on cars, that's saying something. Where else can you go and try out a dozen cars from as many different companies, all in one place.