CarMax Schaumburg

DO NOT GO TO CAR MAX IN SCHAMBURG. I went to CarMax because I believed in their advertised philosophy of honesty, transparency, and integrity. That was a huge mistake. What I experienced at the Schaumburg location was the exact opposite — pure negligence and dishonesty wrapped in a polished corporate package. I bought a 2019 Toyota Corolla from them, expecting a vehicle in safe, roadworthy condition. Instead, I was handed a car with a tread depth of 4/32" on two tires — barely clinging to legality and unsafe by any reasonable standard. Replacing those tires cost me $400 out of pocket. CarMax refused to take any responsibility, brushing me off with a claim that 4/32" is still “safe.” Safe for who? Let’s be clear: Uber, Lyft, DoorDash one of these companies would allow a car with that tread depth to operate on their platforms. According to Uber Eats, 4/32” is unsafe for delivering cheeseburgers. But CarMax Schaumburg believes it’s just fine for hauling my four kids around Chicago in the middle of winter. That’s not just insulting it’s reckless. CarMax has made it clear that its bottom line matters more than customer safety or decency. They’ve lost me as a returning customer forever, and I will go out of my way to warn others. This isn't just a bad experience, it’s a betrayal of trust. CarMax Schaumburg sold me an unsafe vehicle and refused to make it right. They’ve proven themselves to be precisely what they claim not to be: a stereotypical, dishonest used car dealership that cuts corners and gambles with their customers’ lives all to save a buck. Do not trust CarMax Schaumburg with your safety or your family. I won’t make that mistake again.

Sold my used vehicle. Fast, friendly service, fair price, and they even paid for my ride home. It was an awesome experience!

Bought a used car from here in Dec 2024…after owning it for just over 24 hours the check engine light came on for the torque converter. They had my car for over a month trying to get it fixed and eventually gave me a loaner car which was a 2020 Civic. I drove the loaner to work and got off that night to see that the starter had gone bad and engine wouldn’t crank. I can not in good faith recommend you purchase a car from this dealer as I’ve had 2 bad experiences with the servicing of cars from here. I can’t speak for CarMax as a whole but Schaumburg is a no-go

We had a great buying experience with CarMax but we a little disappointed with the cleanliness of the car and the care taken to restore some of the minor damage before we took delivery.

I purchased a jaguar xe from car mart a year ago after 84 days of having the car it had to go back into the shop for a major oil leak which caused me to be without the car for a month after getting the car back 2 months later the car was back into the shop for another month within the first 6 months of me having the car the car was in the shop for a total of 2 months. Fast forward to today and the car has been in the shop now 3 times and this time a new engine was required. I purchased the maxcare warranty with the vehicle but was never explained the warranty fully plan now the cost to repair this vehicle is over 21000$ and they wanted to only pay the repair company 17800$. Now in order for me to get the car I have to pay an additional 4000$ to get the car out of the shop as well as still pay my car payments. Now I am not happy about this because of the fact of the matter I am still without a car and is forced to pay on a vehicle that the warranty company should have fully covered but denied part of the claim (PLEASE WHATEVER YOU DO DON'T GO TO CARMAX TO GET A CAR YOU'LL REGRET IT) TAKE IT FROM SOMEONE WHO GOT A CAR FROM THEM THEY OVERPRICE THEIR CARS AND HALFWAY FIX THEM SO YOU HAVE TO CONSTANTLY SPEND MONEY IT'S A RIP OFF WARRANTY COMPANY IS CRAP NOT GOOD

Yesterday I purchased a car by phone for the first time. As a senior citizen I sold my car on the 9th of March thinking I would get totally travel by taxi or Uber or Lyft but I under estimated the value of getting up and going when you like. The team at CarMax from beginning to directions to the highway were the very best. Each and every member made me feel valued as a customer. And feel like they were treating me like they would their family members. You could not ask for more than that. Bj

So far had a very good experience with Carmax in both delivery and service. Associates where friendly in nature.

Will ship to me, cars Low miles🚙🚙🚙 Great Warranty, Offered cars I wanted, under 100 thousand miles

Carmax does not inspect the cars as promised. The air filter was filthy and the cabin filter was dirty. who knows if they checked anything. Nice building but junkyard service

My wife decided to surprise me with new(trucks) for my birthday. With the luck of the draw we drew James La Plume. James was great, he was very informative and pleasant to work with. My wife's vehicle had a problem with the power window which James set up a service call for immediately. My vehicle was fine until I got home and realized the floor mats had been replaced with generic floor mats, not the ones that snapped into place in the vehicle. I contacted James and he said he would take care of them. When I brought my wife's vehicle in I asked for James but he was off that day. Dale (sales manager?) came out with another set of generic floor mats and said he looked at the sales pictures and those were the mats it came with, I told him no thanks and proceeded to go back to the service department where I was dropping off my wife's vehicle and this idiot Dale (did not get his last name) proceeded to block my way and say I couldn't ask the service department about the mats. I told him I had other business back there and went past him. xxx! I contacted James and he apologized and said he would take care of it. Eventually the service department notified us that my Volkswagen mats were in. I want to thank James La Plume for being a man of his word and keeping his promise! Also when I was picking up the mats and getting my wife's vehicle repaired, there was a problem with the gas cap and Jessica Amico and Pete (didn't get his last name) ordered the part and set me up for the future appointment. They along with James, were great!