CarMax Schaumburg - Now offering Curbside Pickup Hours
"Experience Clear and Simple Car Buying and Selling"
It was fairly quick process when I sold my car. However, after finalizing the paper work, they didn't let me clean my car saying it was closing time and... asked me to come next day. I still regret my decision of trusting them. When I went next day, I wasn't allowed to physically clean my car (per their policy which I wasn't told the day before) and someone from the staff brought my stuff off the car and guess what- my wife's sunglasses were missing!! I followed up with them multiple times however didn't get positive response let alone be the sunglasses. If you are selling car here, NEVER leave before you grab all your stuff from your car.
Communicated with John Leno from the Schaumburg facility online. John understood my needs and responded quickly with Jeeps to review - after a bit of... humming and hawing on my part, I changed my mind to trucks. I found a truck at another facility, John had it tranferred and within 2 days my soon to be truck arrived - and it is a beauty. John was training Matt and they both demonstrated immense knowledge throughout the interaction and I appreciated the ease of communication (not pushy). I cannot comment on the financing portion of the transaction, but closing went just as smoothly with Hubert and his supervisor. WHile impressed with my transaction I was also impressed with the amount of time that was placed on the training of new employees, or employees transferring. While yes my truck need a repair on the fog lights, it is covered under their warranty, I am highly impressed with my experience. From walking in the front door, to having John take my picture of me and my truck with a giant yellow ribbon... every individual at Carmax truly made the buying and trading experience a wonderful experience. Team Schaumburg, keep up the great work, each of you understand the true meaning of Customer Service, and that is important to some customers like me who still cherish old school values.
I was very pleased with my experience. I started at CarMax to "try on" several cars from several manufacturers. The salesman (Jack) was happy to oblige,... despite it being cold and rainy. We walked the lot and I sat in ~20 cars. I went home and researched them some more, scheduled a few to test drive and came back on Jack's day off. This time, I worked with Brandon for a few test drives and discussed other vehicles at nearby CarMax locations. They found a vehicle that fit my requirements and transported it in for me to test drive. A few days later, I was back for the final test drive, loved the car and purchased it. Jack and Brandon kept good communication, weren't pushy and were a pleasure to work with. The business office was quick and explained the paperwork and processes effectively. Now, two weeks on, I'm very pleased with my car and experience. Thanks!
A bunch of liars ! Drove for 30 miles just so they can lie to my face. Would not recommend. -Mazda 3 grand touring has clearly been in an accident
Prequalified financing with Capitol One. Schaumburg Dealer held on paperwork for 25 days so that prequalified financing offer could expire. Carmax financing... could not beat Capitol One financing; hence I returned the vehicle and went to Willowbrook Ford and purchased a vehicle through them. Avoid Carmax Schaumburg.
Went in with a trade in. My car was like new and they low balled my car terribly. So I went to another carmax and they bought my car for $6000.00 more... than Schaumburg Carmax. They are terrible DO NOT BUY FROM THEM!!!
I felt i recieved less than what my car was worth and they didnt add many of the options my car had. I sold a car to carmax of naperville 9 months ago... and the process was much smoother and i was issued a check for more than what the car was worth. Go to naperville trust me
The overall experience was nice. The sales associate was nice. But when I got home and lifted the hood. I realized I immediately needed new filters, new... oil. Top of the antifreeze the windshield wiper fluid was empty. Everything was good until then. Then I was just irritated and realized I was going to be paying a few hundred dollars to get everything up to par.
Be aware when you buy your car here!!!! Apparently they don't ask the previous owner for their security code for the radio system. Also they do not mention... this upon purchase. So when I had to jump start the car, the system locked my steering wheel asking for a code, this guy told me in a rude manner" I don't know what I could do for you. We don't have it. Have your car towed to a dealership, they can figure it out there". Well I took me 15 min. More to work out this issue (Thank you Google!). But it made me wonder how incompetent and rude the person on the phone was!! Do not buy their used cars unless u have the security code figured out!
Mark Astrouski was Very Friendly, helpful and patient for me and my husband. Very Professional !!!! Great service!!!!!!