CarMax Schaumburg

Sold my used vehicle. Fast, friendly service, fair price, and they even paid for my ride home. It was an awesome experience!

Bought a used car from here in Dec 2024…after owning it for just over 24 hours the check engine light came on for the torque converter. They had my car for over a month trying to get it fixed and eventually gave me a loaner car which was a 2020 Civic. I drove the loaner to work and got off that night to see that the starter had gone bad and engine wouldn’t crank. I can not in good faith recommend you purchase a car from this dealer as I’ve had 2 bad experiences with the servicing of cars from here. I can’t speak for CarMax as a whole but Schaumburg is a no-go

We had a great buying experience with CarMax but we a little disappointed with the cleanliness of the car and the care taken to restore some of the minor damage before we took delivery.

I purchased a jaguar xe from car mart a year ago after 84 days of having the car it had to go back into the shop for a major oil leak which caused me to be without the car for a month after getting the car back 2 months later the car was back into the shop for another month within the first 6 months of me having the car the car was in the shop for a total of 2 months. Fast forward to today and the car has been in the shop now 3 times and this time a new engine was required. I purchased the maxcare warranty with the vehicle but was never explained the warranty fully plan now the cost to repair this vehicle is over 21000$ and they wanted to only pay the repair company 17800$. Now in order for me to get the car I have to pay an additional 4000$ to get the car out of the shop as well as still pay my car payments. Now I am not happy about this because of the fact of the matter I am still without a car and is forced to pay on a vehicle that the warranty company should have fully covered but denied part of the claim (PLEASE WHATEVER YOU DO DON'T GO TO CARMAX TO GET A CAR YOU'LL REGRET IT) TAKE IT FROM SOMEONE WHO GOT A CAR FROM THEM THEY OVERPRICE THEIR CARS AND HALFWAY FIX THEM SO YOU HAVE TO CONSTANTLY SPEND MONEY IT'S A RIP OFF WARRANTY COMPANY IS CRAP NOT GOOD

Yesterday I purchased a car by phone for the first time. As a senior citizen I sold my car on the 9th of March thinking I would get totally travel by taxi or Uber or Lyft but I under estimated the value of getting up and going when you like. The team at CarMax from beginning to directions to the highway were the very best. Each and every member made me feel valued as a customer. And feel like they were treating me like they would their family members. You could not ask for more than that. Bj

So far had a very good experience with Carmax in both delivery and service. Associates where friendly in nature.

Will ship to me, cars Low miles🚙🚙🚙 Great Warranty, Offered cars I wanted, under 100 thousand miles

Carmax does not inspect the cars as promised. The air filter was filthy and the cabin filter was dirty. who knows if they checked anything. Nice building but junkyard service

My wife decided to surprise me with new(trucks) for my birthday. With the luck of the draw we drew James La Plume. James was great, he was very informative and pleasant to work with. My wife's vehicle had a problem with the power window which James set up a service call for immediately. My vehicle was fine until I got home and realized the floor mats had been replaced with generic floor mats, not the ones that snapped into place in the vehicle. I contacted James and he said he would take care of them. When I brought my wife's vehicle in I asked for James but he was off that day. Dale (sales manager?) came out with another set of generic floor mats and said he looked at the sales pictures and those were the mats it came with, I told him no thanks and proceeded to go back to the service department where I was dropping off my wife's vehicle and this idiot Dale (did not get his last name) proceeded to block my way and say I couldn't ask the service department about the mats. I told him I had other business back there and went past him. xxx! I contacted James and he apologized and said he would take care of it. Eventually the service department notified us that my Volkswagen mats were in. I want to thank James La Plume for being a man of his word and keeping his promise! Also when I was picking up the mats and getting my wife's vehicle repaired, there was a problem with the gas cap and Jessica Amico and Pete (didn't get his last name) ordered the part and set me up for the future appointment. They along with James, were great!

Went there with my family looking for a family car I honestly had an average experience nothing too great or nothing too bad but was suprised by the number of cars they had a lot but the problem is I didn't find the car that I want would recommend only if you looking for average cars