CarMax Gaithersburg

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (11 reviews)
16411 Shady Grove Rd, Gaithersburg, MD 20877
Sales hours: 10:00am to 9:00pm
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Sales
Monday 10:00am–9:00pm
Tuesday 10:00am–9:00pm
Wednesday 10:00am–9:00pm
Thursday 10:00am–9:00pm
Friday 10:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 11:00am–7:00pm
(301) 637-4365 (301) 637-4365

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (11 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarMax Gaithersburg from DealerRater.

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Service Consultation

October 26, 2011
By 2010 BMW from Crystal Spring, Pa

We bought a BMW X3 from Carmax Ellicot City with extended warranty, But when we took it to this location Service Manager was not available to talk to. The supervisor did not care about where we came from. We contacted Ellicot City Carmax and was asked to go to the nearest location which was Rockville. Since we travelled from Pa they wanted us to leave the car at Rockville and come back the next day. When asked about a loaner car the supervisor said that they do not provide loaner cars. He suggested that we take it to the BMW dealer who could provide one. Why did we get the extended warranty from Carmax? Seems like it is another ripoff. Agee

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

2010 BMW, we are sorry about your experience with Service at these locations. We will be sure to pass your concerns on to the store managers. Thank you for taking the time to write this review.