CarMax Gaithersburg

Very different from other dealerships, there was no pressure upon arrival. The sales person was very open and honest in guiding me through the process.

The experience of purchasing a car is stressful. I had the best experience. The staff was professional and the express check out was extremely convenient. I would buy again through acarMax

Fast, friendly, efficient process in test driving a car I identified online, and once decided, the purchasing process was very easy.

My husband and I had a great experience! Fast process, great sales people! Found exactly what we came for. Waiting for the car took a little long, and I wpuld like two key fobs, as the second one was very expensive.

Once you walk into the dealership it's evident that it's a well-oiled machine. Deals made, money exchanged, customers helped, cars fixed... rinse and repeat. I had the pleasure of working with Edward to find my new car. He was immensely helpful, communicative, and professional. This is my second car purchase from Carmax and although they are a bit pricey compared to other dealerships, their level of service is unmatched.

Great customer service! Very helpful in determining what you want and can afford! Would highly recommend in looking for a used car!

Great experience. Very easy and quick. Fantastic and friendly service. It could not have gone better.

Smooth transaction. Efficient and quick. Service advisory was knowledgeable and helpful. Would recommend location. Five star.

Incredibly disorganized. Manager needs to be trained better in organizational skills and in communication. Also needs to follow through on written or oral promises. I bought a car, paid for it, it was taken away even though check was on the way. Bought another car, manager was out due to family emergency. Manager was supposed to be there on day of delivery of the second car for a personal apology for selling the first car It's been a week. No note. No call. I am understand family emergencies happen. But my first communication is from an auto-email. I STILL am waiting for a personal apology from Justin

I had a good experience with staff but I do kinda regret my purchase the sound system and air conditioning feels subpar compared to my old car. Ugh.