CarMax Gaithersburg

Gave an extremely low valuation on my trade based on their computer valuation method and would not negotiate

The team at Carmax Gaithersburg was amazing! So appreciate their patience, attentiveness, and professionalism! Great job!

Purchased a car at Rockville location the beginning of August. The engine completely blew out 2 weeks later on 270. The car sat in the Carmax Frederick location for a month for the repair. Now I find out the water pump is bad as well. Of course my 3 months are up for repairs. The dealer had to have known these issues

I am buying a used car after 8 years, and this was great experience. No haggle is what I care. I was not forced to buy GAP insurance or anything else. The only complaint is, the lady taking down payment at the cashier was hesitant to tell me the details of the transactions before making a payment and showing attitude, but everyone else was great. I highly recommend this carmax.

Avoid this CarMax dealership at all costs, because the sales people are bunch of liars and shady characters. Let me share with you of what happened. We wanted to buy a car and we were willing to walkout with a car if they treated us fairly. First of all, the car we liked had problems, and it was driving funny as well. So that that gave my wife a lot of suspicion, and kind of turned off a bit. We asked if they can address the issues of the car before we buy? They said it was not priority to fix the car unless we buy it! Who wants to buy a car with bunch of check engine lights on? No thanks! Also, the hold policy on their website states that it is good for seven days. Apparently, this CarMax doesn’t honor that policy, and the sales person gave us ten different answers about it. So you expected response from the management when we emailed them about the issue. We have heard nothing about the repair status and simply put the car back on the website. Bottom line, terrible service and experience at this CarMax dealership!

Carmax is by far the best company that will go the extra mile to help you reach your Hope's and dreams and they did. Thank you.

Chris D'allessandro is a fckn magician. If you live in or anywhere near Maryland, & have bad or no credit at all. Call Carmax & ask for this dude.. YOU'LL THANK ME LATER.

This is where you come if you?re willing to pay for convenience but you have to know it?s a major rip off. You are better off at a dealership and that?s really saying something Washington dc

THE WORST CAR BUYING EXPERIENCE I HAVE EVER HAD. CARMAX HAVE DRIVEN MY CAR MORE THAN I, I AM ON MY 4TH LOANER SINCE JUNE, CURRENT LOANER FOR ALMOST FOUR WEEKS. BEWARE

The way car buying should be!