CarMax Plano

Concern Regarding Undisclosed Accident Damage on 2022 Lexus IS 350 F Sport Last year, I purchased a 2022 Lexus IS 350 F Sport from CarMax for \$47,000. I paid in full with cash. At the time of purchase, I was assured the vehicle had never been in an accident and that it had passed CarMax’s 125-point inspection. However, just a few days ago, I took the car to a body shop to have a light bulb replaced. The shop owner immediately asked if I knew the car had been in an accident. I was completely surprised, as I had no idea. I reiterated to him that CarMax had confirmed the vehicle was accident-free. Unfortunately, upon closer inspection, it’s clear the vehicle has indeed been in an accident. There are areas with paint overspray, missing paint entirely, and sections that were never properly painted. It appears either the previous owner or CarMax attempted to repair the damage without going through insurance, and did so poorly. I called CarMax and spoke with a manager, who told me they only check for structural damage and that they are not responsible for cosmetic issues like this. I was told it's unlikely anything will come of this situation. I’m incredibly disappointed. I purchased this vehicle under the impression it had never been in an accident, and now I’m left with a car that has been poorly repaired and may be susceptible to rust due to the incomplete paintwork. I’m reaching out in hopes that someone at CarMax, in a position of authority and with a commitment to customer service, will address this issue appropriately.

We had "Leo" and he was best deler ever. We are very strongly recognize him. Very responsible and works for customers. We got a greatest deal car with his help, and we love it.

This was our first experience with CarMax and the service was amazing! The staff was very welcoming, straightforward with their intentions of getting us the car we wanted, and went above and beyond to address all of our concerns. Sadiq Saddrudin was our sales associated and he was hands down one of the kindest car salesmen we’ve ever worked with. He was receptive to our concerns, equipped with a smile, and provided great insight. We’ve had many poor experiences with other dealerships, but CarMax Plano made it clear that they weren’t in it to scam us and what they presented us is what we got. Also thank you to Kimberly and Owais who were very friendly and great to work with as well. Definitely recommend and will return if we’re on the market again.

Two experiences selling a car here in the last few years and got a quick, VERY fair price for our used cars. Ask for Zevar. He is super fast, professional and personable. You won’t regret it.

I bought 2013 bmw love the car bought car was never service all the se people straight lied to me now brake brake replace bad customer service

Our sales person Samuel was accommodating, helpful, made sure we knew all of our options, and made the process so much easier. Sheryl in the back office where I signed all of the new owner paperwork and forms made it so much fun! Great staff. I came there to get a used car because my husband had such a great experience there last year getting his car.

Went there to look at and test-drive an Audi which I had found via cars.com. The car was originally at the Hulen location but CarMax transferred it over to the Plano location free of charge (so 5-stars for customer service). But when we took it out for a test drive I wanted to take it down a street nearby which I drive down often. I know how my current vehicle handles down this curvy street and I wanted to see how the Audi drove it. But the sales guy riding with me said I absolutely could not deviate from the regular path, which is basically just going around the block! I also wanted to take the car onto the highway for a short distance to see how smooth it was at highway speeds. The highway is literally another block down from the path I was allowed to drive on, but I was not allowed to take it on the highway. The sales rep told me that basically, I had to BUY the car first before I could take it on an effective test drive! He said they have a 7-day no-questions refund policy, and that I could buy it, drive it, and return it for a full refund if I didn't like it. No...I think I'll just go find a car somewhere else that will allow me to to an actual test-drive first.

I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax. I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model. I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).

My company has done Pinstripes for years in the Service Dept. Great people, great facility, helpful to the Max. Not to mention that they pay in a most timely fashion. Love this outfit!

Tina helped us get an expedition. The service was amazing and I was very skeptical after hearing bad things about carmax. The whole process couldn’t have been better. I would highly recommend this carmax.