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Ed Napleton Honda

(2,762 reviews)
Visit Ed Napleton Honda
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award
New (888) 361-7855 (888) 361-7855
Used (888) 329-1622 (888) 329-1622
Service (888) 320-7816 (888) 320-7816

Reviews

(2,762 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Napleton Honda from DealerRater.

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never had such an outstanding experience.

All I can say is wow I have never been treated with such courtesy and respect this guy really knows how to treat his customers I recommend Howard to anybody so if you're on the market take my advice shop here thank you very much for providing me with such a top-notch experience Howard Becker special thanks to you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear our Staff took such great care of you, Topexecg14! We hope we can continue to be of service to you down the road! We hope to be of service to you again in the future. Best wishes, Ed Napleton Honda of Oak Lawn Dealer

My car was actually purchased at Darrell Waltrip Honda

I worked with Howard Becker on the purchase of my 2015 Honda Accord Sport. He was friendly, knowledgeable and went the extra mile to ensure I was happy with my purchase. If you get the chance to work with him, you'll see what I mean. Great guy, honest salesman (a rare find, I know) and I consider him among my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

Problem fixed

Worked with dealership to resolve previous posted service issue. Appreciate their help in resolving matter. I paid for my part and they took care the rest.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Simon, thank you for taking the time to leave a review for us at Ed Napleton Honda of Oak Lawn Dealer. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great experience

I recently purchased a car from Ed Napleton. I’ve never purchased a Honda before and was thrilled with the straight forward approach by the sales team. Mike and his Manger John, we’re knowledgeable and consultative, and the business manager, Mary, was excellent as well. I have purchased probably 10 cars from 6 or 7 dealers over the past 30 years and I can say that the Ed Napleton team is top notch, the whole experience was painless and quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your recent service experience with us, Terry! We hope you continue to choose Ed Napleton Honda of Oak Lawn Dealer as your first choice for all your vehicle needs.

Michael Klein is everything you want in a care salesman

Buying a car is not easy. In fact, it can be one of the most stressful things a person can do. During my most recent car buying phase, I’ll admit, I was all kinds of stressed thinking about it. What kind of car should I be looking at, what will the car payments look like, should I finance or lease. This was a whirlwind of information that I was not ready for. That’s where Michael Klein came in. He made the car buying experience so easy and stress free. Whether it was his vast knowledge of the auto inventory at the dealership. Or his ability to explain all the different options in a way that I could clearly understand. Or just his overall demeanor, the guy just knows how to make people feel at home. And that’s important. I would highly recommend working with Michael Klein to anyone looking for a car. He makes things fun and interesting; not boring like some other dealerships I’ve been to. At the end of the day, Hes not just a care salesman, he’s a friend. As a very wise man once said “Good times with good buddies, that’s what it’s all about”.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car, Mvarchet! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

Problem Fixed

Dealership worked with me to resolve issue I had with Service. And help get my car back running. I paid for my part of repair.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Simon, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Ed Napleton Honda of Oak Lawn Dealer

Good dealership

Mike, Eric, and John took great car of me. There are some dealerships that seem shady and are untrustworthy but this one didn't give me any reason to not trust them. They told the truth about everything, and didn't try to sneak anything by me. I love my new truck, if I buy a car down the road, I will for sure come here first to see what they have. I bought a used 2001 Dodge Dakota sport. It is a silver truck, and when I opened the hood, I cold not believe my eyes when I saw how clean everything under it was. I was also amazed when looking at the body of the truck that had maybe 1 or 2 scratches or dents, and had barely any rust on the bottom of the truck. No rust on the bottom of the doors. For a 17 almost 18 year old truck it was in amazing shape! I personally don't have any expierance with buying new vehicles from this dealership, but my dad has bought a few, and he had no problems with the vehicles. I would and will recommend this dealership to friends and family, and anyone else that tells me they are looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your recent experience with us, Ethan! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

Gerald Griffin was very helpful!

GG was very accommodating and helpful during my purchase. He took his time and was able to work with me to make sure everything was taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your recent experience with us, Godi117! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

VERY HIGH PRAISE.

I have very high praise for John Syriana (General Sales Manager) and Gerald Griffin (Salesperson) who goes by GG. I am an experienced car buyer and I can say very confidently that you can't find a more genuine individual in both John and GG. And the best deal to boot! They are truly a pleasure to do business with. I know they have mine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sandy, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

Very High Praise

I have very high praise for John Syriana (General Sales Manager) and Gerald Griffin (Salesperson) who goes by GG. I am an experienced car buyer and I can say very confidently that you can't find a more genuine individual in both John and GG. And the best deal to boot! They are truly a pleasure to do business with. I know they have mine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!