Reviews
French was amazing help getting us in our new truck. Its was an awesome experience and super easy.
French was amazing help getting us in our new truck. Its was an awesome experience and super easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Julia was amazing I thought we going to spend all day buying a new car but it was just 2 hours. She was so helpful.
Julia was amazing I thought we going to spend all day buying a new car but it was just 2 hours. She was so helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
SCAM ARTISTS!!! Do NOT buy a car from here! Look at reviews online most are probably fake. Look at the negative reviews. Look at the news articles about them selling cars that they know have major mechanical problems going back to 2017.. Even if you buy a warranty according to reviews, they don’t fix your car. My husband and I recently bought a vehicle from them and engine blew the second day we had the car. They will not respond at all. I am going to report them to the news the Attorney General and the better business bureau. I’m sure nothing will happen because they seem to have gotten away with it since 2017 at least. I want other people aware so they don’t get scammed like we did.
SCAM ARTISTS!!! Do NOT buy a car from here! Look at reviews online most are probably fake. Look at the negative reviews. Look at the news articles about them selling cars that they know have major mechanical problems going back to 2017.. Even if you buy a warranty according to reviews, they don’t fix your car. My husband and I recently bought a vehicle from them and engine blew the second day we had the car. They will not respond at all. I am going to report them to the news the Attorney General and the better business bureau. I’m sure nothing will happen because they seem to have gotten away with it since 2017 at least. I want other people aware so they don’t get scammed like we did.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Muy buena atención de Jonathan y un excelente trabajo muchas gracias por la atención y por la paciencia
Muy buena atención de Jonathan y un excelente trabajo muchas gracias por la atención y por la paciencia
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Daniell did a great job helping us look for the perfect car! Helps us be stress free and very straight forward on providing us the greatest option!
Daniell did a great job helping us look for the perfect car! Helps us be stress free and very straight forward on providing us the greatest option!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Daniel LaTour aka French was the guy who helped me with finding my car. He took the time to get the info on what I wanted and he spent hours going through all the cars that fit my price range and payment range making sure I found the right fit. He made sure that if he thought anything was wrong or not a good fit that he made it know and he guided me and made me feel heard on what I wanted and needed along with the qualities of each car I liked to narrow it down to the right one. He even came in on his day off to help me finish out the process and make sure I got everything I needed including good affordable insurance. He helped me clean out my old car before leaving and even checked in to make sure all was well. I will recommend this place and he will be my go to from now on! He was fun to work with and is very knowledgeable and dependable.
Daniel LaTour aka French was the guy who helped me with finding my car. He took the time to get the info on what I wanted and he spent hours going through all the cars that fit my price range and payment range making sure I found the right fit. He made sure that if he thought anything was wrong or not a good fit that he made it know and he guided me and made me feel heard on what I wanted and needed along with the qualities of each car I liked to narrow it down to the right one. He even came in on his day off to help me finish out the process and make sure I got everything I needed including good affordable insurance. He helped me clean out my old car before leaving and even checked in to make sure all was well. I will recommend this place and he will be my go to from now on! He was fun to work with and is very knowledgeable and dependable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Unfortunately, our experience with Sharpest Rides this time around has been extremely disappointing. We purchased a BMW X3 on July 10 with the understanding that an existing mechanical issue would be repaired promptly. Instead, we have experienced repeated delays, the wrong part being ordered, and continued promises that the correct part would arrive “Friday” — only for Friday after Friday to pass without the repair being completed. What has been most frustrating is the complete lack of communication. We have reached out through emails, texts, and phone calls and have received little to no response. We have even attempted to contact the mechanic directly and cannot get a clear update on when the repair will actually be completed. Our teenage daughter was driving the vehicle, but given the unresolved mechanical issue, we no longer feel comfortable having her drive it. Unfortunately, that means she is currently without a car because we traded in our previous vehicle when we purchased the BMW from Sharpest Rides. This is especially disappointing because this was our third vehicle purchase from Sharpest Rides. As returning customers, we expected a much higher level of communication, customer service, and follow-through. We completely understand that repairs and parts delays can happen. What is unacceptable is the lack of communication and accountability. We have been patient and have repeatedly tried to get answers, but our calls, texts, and emails continue to go unanswered. At this point, we are simply asking for someone to take ownership of the situation, communicate with us, and get this issue resolved. Based on our experience, we unfortunately cannot recommend Sharpest Rides. The way this situation has been handled after the sale has been incredibly frustrating and disappointing.
Unfortunately, our experience with Sharpest Rides this time around has been extremely disappointing. We purchased a BMW X3 on July 10 with the understanding that an existing mechanical issue would be repaired promptly. Instead, we have experienced repeated delays, the wrong part being ordered, and continued promises that the correct part would arrive “Friday” — only for Friday after Friday to pass without the repair being completed. What has been most frustrating is the complete lack of communication. We have reached out through emails, texts, and phone calls and have received little to no response. We have even attempted to contact the mechanic directly and cannot get a clear update on when the repair will actually be completed. Our teenage daughter was driving the vehicle, but given the unresolved mechanical issue, we no longer feel comfortable having her drive it. Unfortunately, that means she is currently without a car because we traded in our previous vehicle when we purchased the BMW from Sharpest Rides. This is especially disappointing because this was our third vehicle purchase from Sharpest Rides. As returning customers, we expected a much higher level of communication, customer service, and follow-through. We completely understand that repairs and parts delays can happen. What is unacceptable is the lack of communication and accountability. We have been patient and have repeatedly tried to get answers, but our calls, texts, and emails continue to go unanswered. At this point, we are simply asking for someone to take ownership of the situation, communicate with us, and get this issue resolved. Based on our experience, we unfortunately cannot recommend Sharpest Rides. The way this situation has been handled after the sale has been incredibly frustrating and disappointing.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Headline: Do not trust this dealership. Sold unsafe $30K truck, damaged it, and refused to return it.I bought a truck from this dealership for $30,000, only to discover immediately afterward that it was completely unsafe to drive. A third-party mechanic inspection revealed $11,000 worth of critical safety and service issues, including failed ball joints, bad U-joints, completely worn struts, shot brakes and rotors, and a bad starter.Instead of fixing the issues locally, the dealership towed my truck 300 miles away to their own mechanic. They kept my truck for two weeks, and when it was finally "ready," management flat-out refused to ship the truck back to me, forcing me to figure out how to travel 300 miles just to retrieve my own vehicle.When I picked the truck up from their mechanic, it was damaged and incomplete. The side step was broken, and the transmission dust cover was completely missing from the vehicle, left sitting inside the cab instead. The mechanic's brilliant solution was to tell me to just "glue the side step back on," and he claimed he had "no clue" what the transmission dust cover even was.This business is deceptive, their mechanic is completely incompetent, and they have zero regard for customer safety or basic professional ethics. Avoid this dealership at all costs unless you want a massive financial headache and a broken, unsafe vehicle. Frankie was absolutley no help, would not return phone calls and lied every time I spoke with him. Terry at next-generation auto, is the mechanic who broke the side step as well as leaving off the dust cover for the transmission. 1 star is too many for both of these companies!!!!
Headline: Do not trust this dealership. Sold unsafe $30K truck, damaged it, and refused to return it.I bought a truck from this dealership for $30,000, only to discover immediately afterward that it was completely unsafe to drive. A third-party mechanic inspection revealed $11,000 worth of critical safety and service issues, including failed ball joints, bad U-joints, completely worn struts, shot brakes and rotors, and a bad starter.Instead of fixing the issues locally, the dealership towed my truck 300 miles away to their own mechanic. They kept my truck for two weeks, and when it was finally "ready," management flat-out refused to ship the truck back to me, forcing me to figure out how to travel 300 miles just to retrieve my own vehicle.When I picked the truck up from their mechanic, it was damaged and incomplete. The side step was broken, and the transmission dust cover was completely missing from the vehicle, left sitting inside the cab instead. The mechanic's brilliant solution was to tell me to just "glue the side step back on," and he claimed he had "no clue" what the transmission dust cover even was.This business is deceptive, their mechanic is completely incompetent, and they have zero regard for customer safety or basic professional ethics. Avoid this dealership at all costs unless you want a massive financial headache and a broken, unsafe vehicle. Frankie was absolutley no help, would not return phone calls and lied every time I spoke with him. Terry at next-generation auto, is the mechanic who broke the side step as well as leaving off the dust cover for the transmission. 1 star is too many for both of these companies!!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Got The Run Around Run Around, for many hours, over 4 days of phone calls and looking at images with both Gregory and Roger, (FYI, I'm 250 miles away and need you to be my eyes I said, I can not come up and look at it, this would be the 4th vehicle I have bought this way over the last 15 plus years, sight unseen, NJ, FL, CA, not new at this game, never have I had such a run around.) both at times said several times I'll call you back in 15 minutes, let me get an answer for you, hour or more later, no call, so I call back and have to leave a voice mail and then call back next day for more run around. So many questions I had but they could not answer most of them as the van was not on the property, on the 29th it was at a shop they work with for new shocks, Carfax said it was done on the 13th or it was in another shop to have the upholstery for the seats fixed/re-done or in their shop being washed. Asked about the tire size Roger said they are after market, I said that is not what I asked you, what size are they? 15, 16 or 17" could not answer as the van was not there, Gregory told me 15" spec sheet says 17", at one point in all the questions to Roger about the van seats he asked me if I have ever owned a GMC van, no I said, put what does that have to do with it, he said well then you don't know how vans work, excuse me.! this will be my 6th full size van I have owned, I've had 3 Dodge a Chevy and Chrysler van. The images of the van it looks green/grayish, the specs show it being brown, the green painted floor makes it so it don't show the true color, pictures should be taken outside in the Sun Light most other dealer ships. This is something I want and I have the cash to cash you out, guess you don't want my business cause I called you out on all of this for what you are.! Folks, Proceed with caution.!
Got The Run Around Run Around, for many hours, over 4 days of phone calls and looking at images with both Gregory and Roger, (FYI, I'm 250 miles away and need you to be my eyes I said, I can not come up and look at it, this would be the 4th vehicle I have bought this way over the last 15 plus years, sight unseen, NJ, FL, CA, not new at this game, never have I had such a run around.) both at times said several times I'll call you back in 15 minutes, let me get an answer for you, hour or more later, no call, so I call back and have to leave a voice mail and then call back next day for more run around. So many questions I had but they could not answer most of them as the van was not on the property, on the 29th it was at a shop they work with for new shocks, Carfax said it was done on the 13th or it was in another shop to have the upholstery for the seats fixed/re-done or in their shop being washed. Asked about the tire size Roger said they are after market, I said that is not what I asked you, what size are they? 15, 16 or 17" could not answer as the van was not there, Gregory told me 15" spec sheet says 17", at one point in all the questions to Roger about the van seats he asked me if I have ever owned a GMC van, no I said, put what does that have to do with it, he said well then you don't know how vans work, excuse me.! this will be my 6th full size van I have owned, I've had 3 Dodge a Chevy and Chrysler van. The images of the van it looks green/grayish, the specs show it being brown, the green painted floor makes it so it don't show the true color, pictures should be taken outside in the Sun Light most other dealer ships. This is something I want and I have the cash to cash you out, guess you don't want my business cause I called you out on all of this for what you are.! Folks, Proceed with caution.!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Can in and got helped out by Mike A. He got me right and situated.
Can in and got helped out by Mike A. He got me right and situated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase