The Sharpest Rides

I bought a 2017 Kia Soul from Jesse Martinez (who, I understand, is no longer with the company) on November 7th, 2018 1) Your finance manager didn't accept the (slight) discount, I could have gotten at a Kia Dealership, (the discount was supplied by USAA ) 2) The car came without an inspection list. I have no idea what was or wasn't checked on the vehicle after you purchased it from auction, and before it went up for sale. Jesse told me it had had an oil change, but when it was delivered, I noticed the next service date on the window sticker was listed as 11/10.2018 - three days after purchase. 2a) I contacted Jesse Martinez several times to get some of this done, and he made promises that weren't kept. (times and dates can be provided upon request) 11.30.2018 - I originally contacted (Sales Manager) Roger Garcia to express my dissatisfaction w/ The Sharpest Rides. Today, 12.04.2018 he says the service department has no record of even doing an oil change on the vehicle. It is my understanding, and perhaps I am wrong, but I believe it to be Colorado Law, that inspections be done prior to sale, and that information be made available to the customer. Now, he says I can bring my vehicle in, and the service department will do an inspection for me and give me a check list. He also stated that all vehicles on the lot for sale, from this time forward, will have an inspection check list. So, why is there no record of any inspection of mine? And of course, I will have to take time off from work or time away from my elderly mother (upsetting her routine on Saturdays) in order to bring my car in for inspection. Could I be compensated for my lost wages and / or mileage? Also, can I truly trust a service department to check my vehicle completely the 2nd time, when they either lost the paperwork for the first inspection or didn't do it at all? 3) Jesse told me that floor mats were in the back seat. They were not. Hopefully, after almost a month, Roger will try and get them shipped via Fed-Ex to my secondary address. 12.10.2018 - the floor mats have arrived at my secondary address. Though I haven't had a chance to see them and install them yet. 12.12.2018 the floor mats I received were not made to fit my car. They were generic Sharpest Rides floor mats, which I had to cut to fit - and ruined two good utility knives in the process. They will, however, be good for the winter. Thank you. 4) I felt rushed through the financing department and felt I couldn't ask any questions. It wasn't that late at night, (prior to 6:00 P.M). I could hardly understand the man who did the paperwork for me. Had I been allowed to ask him some questions, perhaps, I could have avoided these issues. My contact information is on file, I hope. My rating my be upgraded, in the future.

Second car we have bought from them. Chaunsey made our experience easy and hassle free. Very professional. We love our car already, her name is "Buddy". J &S

BROOKS IS THE G.O.A.T. great customer service, put me in the car of my dreams and probably is the most humorous salesman I’ve ever met. I’ll probably never forget buying this car!!!

Their is no other company like this on the face of the planet. I'm dipping hard in 2016 Yukon. More than anything I appreciate the team there. They are great, funny and easy to deal with. All that crap channel 7 is saying are lies. I stand 100 with sharpest rides.!!!!!

This is my second car I have bought from the best used car dealer the sharpest rides and I am completely satisfied with the customer service from Chauncey Dawkins and his sales team!! It was another fast pain free experience with complete satisfaction!! Thank you again Chauncey and the sharpest rides!! Bryan Salyards Alicia Salyards

He was very knowledgeable about everything, and had such a good attitude which made my transaction smooth. He definitely worked his sales man skills 100% Thanks again Miguel!

Lawrence is very polite and helped me find the perfect car in my budget. He made the entire process feel comfortable and easy, thank you Lawrence!

From the moment I stepped on to the lot, every one, especially Chauncey, was very helpful, friendly and worked with me to find the right vehicle!!

Was asked for my info. When I gave all my info I was given the keys to my new car thanks to the staff. They make it easy and a good experience.

Daniel LaTour was fantastic and I'm so glad we got to work with him. I felt comfortable and never once felt like we were being over-sold; from the car itself to the sales and financing process, everything was honestly represented. Not only are we happy with the clean, cared-for car, Daniel made the whole experience a good one; he's down to earth and so approachable. No smoke and mirrors or gimmicky techniques here, he really just wanted to help us get into a good vehicle. Thank you for making car buying bareable!