Reviews
Disappointed with Service Repair!
Disappointed with Service Repair! I would not recommend John Hirsch's Cambridge Motors. The Technician either did a terrible job conducting unnecessary troubleshooting OR possibly the Service Advisor Bailey Hibbert did not communicate to the technician the customer's information on the problem. Here is my story: I sent my 2014 Jeep Grand Cherokee in for a 'No Start', and explained that there was a problem with the Solenoid which engages the starter (I'm very technical and did all the prework on the issue). Three days and $725 dollars later, The tech went through all kinds of tests and lastly checked solenoid and found the wire was loose. Exactly at the point I communicated to the service Advisor from the beginning. I'd be okay paying $200 or $300, but definitely not $725. Highly disappointed! I would not recommend John Hirsch's Cambridge Motors.
Disappointed with Service Repair!
Disappointed with Service Repair! I would not recommend John Hirsch's Cambridge Motors. The Technician either did a terrible job conducting unnecessary troubleshooting OR possibly the Service Advisor Bailey Hibbert did not communicate to the technician the customer's information on the problem. Here is my story: I sent my 2014 Jeep Grand Cherokee in for a 'No Start', and explained that there was a problem with the Solenoid which engages the starter (I'm very technical and did all the prework on the issue). Three days and $725 dollars later, The tech went through all kinds of tests and lastly checked solenoid and found the wire was loose. Exactly at the point I communicated to the service Advisor from the beginning. I'd be okay paying $200 or $300, but definitely not $725. Highly disappointed! I would not recommend John Hirsch's Cambridge Motors.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Shane was an absolute pleasure to work with.
Shane was an absolute pleasure to work with. He made the buying, trade in and financing process seamless. Highly recommend Shane and John Hirsch dealership!!
Shane was an absolute pleasure to work with.
Shane was an absolute pleasure to work with. He made the buying, trade in and financing process seamless. Highly recommend Shane and John Hirsch dealership!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Every one was very friendly and knowledgeable.
Every one was very friendly and knowledgeable. The process was pretty seamless. Have a great day!
Every one was very friendly and knowledgeable.
Every one was very friendly and knowledgeable. The process was pretty seamless. Have a great day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great guy, great asset to hirsch and the community.
Great guy, great asset to hirsch and the community. Our situation was unique and we appreciate good people like shane. Jill and kyle
Great guy, great asset to hirsch and the community.
Great guy, great asset to hirsch and the community. Our situation was unique and we appreciate good people like shane. Jill and kyle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Shane was very respectful and understanding of it being
Shane was very respectful and understanding of it being my first time. He made everything easy to understand and was very patient with me even when it surely went past his time. He helped me learn new things and understood a way to talk to me to get me to understand things. It was a great first experience thing for me and he was calm about everything.
Shane was very respectful and understanding of it being
Shane was very respectful and understanding of it being my first time. He made everything easy to understand and was very patient with me even when it surely went past his time. He helped me learn new things and understood a way to talk to me to get me to understand things. It was a great first experience thing for me and he was calm about everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
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- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great team to work with.
Great team to work with. Especially Bill, made the purchase as easy as possible. Thanks again.
Great team to work with.
Great team to work with. Especially Bill, made the purchase as easy as possible. Thanks again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership they have a great selection of cars to
Great dealership they have a great selection of cars to choose from! And great staff!
Great dealership they have a great selection of cars to
Great dealership they have a great selection of cars to choose from! And great staff!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have worked with Shane for 10 years now.
I have worked with Shane for 10 years now. I have followed him and will continue to follow him wherever he continues to provide expert advice and an absolutely outstanding auto purchasing experience. If you’re looking for first class service, look no further. Shane is who you want to work with.
I have worked with Shane for 10 years now.
I have worked with Shane for 10 years now. I have followed him and will continue to follow him wherever he continues to provide expert advice and an absolutely outstanding auto purchasing experience. If you’re looking for first class service, look no further. Shane is who you want to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shane is top notch and one of the most ethical and honest
Shane is top notch and one of the most ethical and honest sales people you'll meet. He genuinely cares about his customers and goes above and beyond to exceed their needs and expectations. I've followed shane from any dealer he has worked for for the last 10 years
Shane is top notch and one of the most ethical and honest
Shane is top notch and one of the most ethical and honest sales people you'll meet. He genuinely cares about his customers and goes above and beyond to exceed their needs and expectations. I've followed shane from any dealer he has worked for for the last 10 years
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car