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John Hirsch's Cambridge Motors

(942 reviews)
Visit John Hirsch's Cambridge Motors
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (763) 219-8042 (763) 219-8042
Used (763) 219-8048 (763) 219-8048
Service (763) 219-8043 (763) 219-8043

Reviews

(942 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Hirsch's Cambridge Motors from DealerRater.

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Least pressured process I have dealt with.

Least pressured process I have dealt with. Team did a very nice job of making me feel comfortable through the whole process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Shane was amazing to work with, made the trade in, and

Shane was amazing to work with, made the trade in, and buying go so smoothly. Nothing like past car buying experiences. Very friendly and didn't pressure into anything. Took what information I gave him for what I was looking for and made it happen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I started this purchase with apprehension, wondering if I

I started this purchase with apprehension, wondering if I knew enough to make the right decision. I was introduced to the team that would help me thru this process and I felt confident. Shane was informative, knowledgeable and extremely patient. I felt respected and valued and now I have a great vehicle that fits me GREAT!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Shane was fantastic!

Shane was fantastic! Second vehicle I’ve purchased from him. He’s friendly, patient, and doesn’t pressure you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

They all treated us with respect and like we were

They all treated us with respect and like we were friends. We know in the future they will address any needs and handle them promptly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Disappointed with Service Repair!

Disappointed with Service Repair! I would not recommend John Hirsch's Cambridge Motors. The Technician either did a terrible job conducting unnecessary troubleshooting OR possibly the Service Advisor Bailey Hibbert did not communicate to the technician the customer's information on the problem. Here is my story: I sent my 2014 Jeep Grand Cherokee in for a 'No Start', and explained that there was a problem with the Solenoid which engages the starter (I'm very technical and did all the prework on the issue). Three days and $725 dollars later, The tech went through all kinds of tests and lastly checked solenoid and found the wire was loose. Exactly at the point I communicated to the service Advisor from the beginning. I'd be okay paying $200 or $300, but definitely not $725. Highly disappointed! I would not recommend John Hirsch's Cambridge Motors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Shane was an absolute pleasure to work with.

Shane was an absolute pleasure to work with. He made the buying, trade in and financing process seamless. Highly recommend Shane and John Hirsch dealership!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Every one was very friendly and knowledgeable.

Every one was very friendly and knowledgeable. The process was pretty seamless. Have a great day!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great guy, great asset to hirsch and the community.

Great guy, great asset to hirsch and the community. Our situation was unique and we appreciate good people like shane. Jill and kyle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Shane was very respectful and understanding of it being

Shane was very respectful and understanding of it being my first time. He made everything easy to understand and was very patient with me even when it surely went past his time. He helped me learn new things and understood a way to talk to me to get me to understand things. It was a great first experience thing for me and he was calm about everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.