Baytown GMC Buick

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
173 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    April 10, 2021

    Crystal Golden was our service rep n sold us a great vehicle; loved our experience n the service was more than what we could of asked for!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 16, 2021

    They made the process so easy and so fast. I was very pleased with the customer service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 17, 2017

    Great service. Sales rep was outstanding. Quick finance process. Seat repair was quick and easy. Loaner trucks was nice, clean and great condition...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 10, 2021

    I don't know how they advertise wrong prices, and they don't have disclosure about aftermarket accessories is require to buy the vehicle at that price,... they try to force to buy 3,000 dlls on accessories and they dint give the right prices (they advertise those prices en accessories installation for less? or they try to charge those accessories over the price, not fair for customers. very disaponted!!!

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Mario, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we ...did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Joe Mayhew jmayhew@baytowngm.com

  • 5.0 out of 5
    April 16, 2020

    Everything went smoothly and fast and I am so satisfied.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 11, 2019

    Don't buy your next vehicle here. They are not equipped to process your loan in a timely manner. We showed up at 5:15pm to sign paperwork. We were told... it would be quick. 3 hours later, we were finally invited to the finance office to sign, however it was another 20 minutes before there was even anything, paperwork wise, to look at, much less anything to sign. The funny thing was that we did our loan application the night before and we had been already been approved for the loan. They are severely short staffed and under equipped. 3 1/2 hours later, still no car and about to walk out the door. We were lied to numerous times being told certain things were free, but they were not! Numerous people were disrespectful and they had so little regard for our time or comfort. This dealership doesn't deserve the 1 star I was required to give.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Cindy, we are very sorry that your experience with us as not been what you expected it to be. If you would, please email me at jmayhew@baytowngm.co...m so that we can discuss your situation further as well as what we are able to do for you to help you have a better experience, thank you. – Joe Mayhew, General Manager

  • 5.0 out of 5
    July 4, 2019

    It was a wonderful experience. All the way around. Everyone so friendly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 30, 2019

    Great people to be around always trying to help everyone out

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 23, 2019

    Quick service and friendly employees. Nice waiting area with table available while I waited. I also had access to Wi-Fi while I completed some online activities.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 18, 2019

    My experience with the dealership is always a pleasing experience. The people who help to service me are always very approachable and pleasing to talk... to. Their attitudes are wonderful!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews