Big Star Buick GMC

4.7
(175 reviews)

Reviews

4.7
(175 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

First and LAST time customer of Big Star Baytown

Since purchasing my certified pre-owned vehicle on March 4, 2022 I have attempted on a number occasions (including in person) to obtain the 2nd car key that comes with a CPO. The salesman on 3 separate occasions has promised that “his manager” is going to reach out to me and when I showed up in person, I was told “The key would be overnighted to me”… It’s now April 25th and there is no 2nd key and I have never once been contacted by “the manager”. On my last attempt, I asked for the GM’s information and was told my information had been passed along to him and that he too would be getting in touch… Which has also never happened. The car comes with a 2nd key, so this was not an outlandish request and at this point, has tainted the entire experience with Big Star Baytown.

Dealer response

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Baytown GMC Buick Team

2.0

Sold a car with a flat tire

Not a bad car buying experience but they sold us a car that had a flat tire and not offering to help fix it while my wife is stranded at work. Low pressure light was in before the test drive, they aired it up and said it would be fine. Next day flat and stranded.

Dealer response

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, The Baytown GMC Buick Team

5.0

Great service, ask for Crystal Golden

Crystal Golden was our service rep n sold us a great vehicle; loved our experience n the service was more than what we could of asked for!

5.0

Great service

They made the process so easy and so fast. I was very pleased with the customer service!

1.3

They prefer to lose a customer and earn profit

I don't know how they advertise wrong prices, and they don't have disclosure about aftermarket accessories is require to buy the vehicle at that price, they try to force to buy 3,000 dlls on accessories and they dint give the right prices (they advertise those prices en accessories installation for less? or they try to charge those accessories over the price, not fair for customers. very disaponted!!!

Dealer response

Hi Mario, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Joe Mayhew jmayhew@baytowngm.com

5.0

Great service

Everything went smoothly and fast and I am so satisfied.

1.0

Poor service

Don't buy your next vehicle here. They are not equipped to process your loan in a timely manner. We showed up at 5:15pm to sign paperwork. We were told it would be quick. 3 hours later, we were finally invited to the finance office to sign, however it was another 20 minutes before there was even anything, paperwork wise, to look at, much less anything to sign. The funny thing was that we did our loan application the night before and we had been already been approved for the loan. They are severely short staffed and under equipped. 3 1/2 hours later, still no car and about to walk out the door. We were lied to numerous times being told certain things were free, but they were not! Numerous people were disrespectful and they had so little regard for our time or comfort. This dealership doesn't deserve the 1 star I was required to give.

Dealer response

Hi Cindy, we are very sorry that your experience with us as not been what you expected it to be. If you would, please email me at jmayhew@baytowngm.com so that we can discuss your situation further as well as what we are able to do for you to help you have a better experience, thank you. – Joe Mayhew, General Manager

5.0

Vehicle serviced at dealership.

It was a wonderful experience. All the way around. Everyone so friendly.

5.0

Survey

Great people to be around always trying to help everyone out

5.0

Cynthia Ollis

Quick service and friendly employees. Nice waiting area with table available while I waited. I also had access to Wi-Fi while I completed some online activities.