Big Star Buick GMC

Since purchasing my certified pre-owned vehicle on March 4, 2022 I have attempted on a number occasions (including in person) to obtain the 2nd car key that comes with a CPO. The salesman on 3 separate occasions has promised that “his manager” is going to reach out to me and when I showed up in person, I was told “The key would be overnighted to me”… It’s now April 25th and there is no 2nd key and I have never once been contacted by “the manager”. On my last attempt, I asked for the GM’s information and was told my information had been passed along to him and that he too would be getting in touch… Which has also never happened. The car comes with a 2nd key, so this was not an outlandish request and at this point, has tainted the entire experience with Big Star Baytown.

Not a bad car buying experience but they sold us a car that had a flat tire and not offering to help fix it while my wife is stranded at work. Low pressure light was in before the test drive, they aired it up and said it would be fine. Next day flat and stranded.

Crystal Golden was our service rep n sold us a great vehicle; loved our experience n the service was more than what we could of asked for!

They made the process so easy and so fast. I was very pleased with the customer service!

I don't know how they advertise wrong prices, and they don't have disclosure about aftermarket accessories is require to buy the vehicle at that price, they try to force to buy 3,000 dlls on accessories and they dint give the right prices (they advertise those prices en accessories installation for less? or they try to charge those accessories over the price, not fair for customers. very disaponted!!!

Everything went smoothly and fast and I am so satisfied.

Don't buy your next vehicle here. They are not equipped to process your loan in a timely manner. We showed up at 5:15pm to sign paperwork. We were told it would be quick. 3 hours later, we were finally invited to the finance office to sign, however it was another 20 minutes before there was even anything, paperwork wise, to look at, much less anything to sign. The funny thing was that we did our loan application the night before and we had been already been approved for the loan. They are severely short staffed and under equipped. 3 1/2 hours later, still no car and about to walk out the door. We were lied to numerous times being told certain things were free, but they were not! Numerous people were disrespectful and they had so little regard for our time or comfort. This dealership doesn't deserve the 1 star I was required to give.

It was a wonderful experience. All the way around. Everyone so friendly.

Great people to be around always trying to help everyone out

Quick service and friendly employees. Nice waiting area with table available while I waited. I also had access to Wi-Fi while I completed some online activities.