Reviews
I attempted to contact this dealership several times via
I attempted to contact this dealership several times via phone, their website and cars.com. I never received any type of response, even after filling out a credit application online. After a week, I moved on to a more responsive dealership. Not sure how this business model works for them.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
They advertise prices that are not true pricing.
They advertise prices that are not true pricing. They claim it's a NY state wide thing with competitors to get you to call them and inquire. The price was over $10,000 more than advertised. Another shady NY dealer.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Went to 5 Star looking for a reliable used car and was
Went to 5 Star looking for a reliable used car and was impressed by their selection. Bryan helped me compare models without any pressure.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mi experiencia en 5 Star fue mejor de lo que esperaba.
Mi experiencia en 5 Star fue mejor de lo que esperaba. Muy atentos, explicaron todo en detalle y me sentí muy cómoda durante todo el proceso
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bate and switch.
Bate and switch. Car was sold two days before I came to the dealer. Answered questions but failed to tell me it was sold. Car fax did not match the actual ad. Shady shop
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
They respected my decision-making process, giving me
They respected my decision-making process, giving me space when I needed it but being available when I had questions
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I walked in a bit unsure, but they broke everything down
I walked in a bit unsure, but they broke everything down for me and made the decision easy. I left feeling confident about my choice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The staff took the time to understand my specific needs
The staff took the time to understand my specific needs and provided personalized advice without rushing me. I couldn’t ask for more
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They gave me a detailed breakdown of all my financing
They gave me a detailed breakdown of all my financing options, so I knew exactly what I was agreeing to. No confusion at all
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a certified pre-owned vehicle and it's in perfect
Bought a certified pre-owned vehicle and it's in perfect condition. The team took time to walk me through the history and make sure I was comfortable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase