Reviews
Write a reviewVery prompt and friendly service for oil change and tire
Very prompt and friendly service for oil change and tire rotation. Review of details for tire pressure.
Very prompt and friendly service for oil change and tire
Very prompt and friendly service for oil change and tire rotation. Review of details for tire pressure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service and explanation of everything done.
Great service and explanation of everything done. Completed before the time given. Well Done team!!
Great service and explanation of everything done.
Great service and explanation of everything done. Completed before the time given. Well Done team!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gmc Canyon
Awesome!!! Great job and great people! Aaron put the ball hitch on for me and my plates!
Gmc Canyon
Awesome!!! Great job and great people! Aaron put the ball hitch on for me and my plates!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Troy, we're happy you found our staff to be so supportive during your experience here at Whitaker Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!
Margaret Edblom
We have always received excellent service. I do not like doing these surveys for every time I visit Whitaker. If I have a problem you would be the first to know.
Margaret Edblom
We have always received excellent service. I do not like doing these surveys for every time I visit Whitaker. If I have a problem you would be the first to know.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Margaret, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
As usual I was very happy with my experience at Whitaker?s.
Great service
As usual I was very happy with my experience at Whitaker?s.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Great experience
Great dealership made it very easy and worked well with us.
Great experience
Great dealership made it very easy and worked well with us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Kinda felt like they just wanted a sale and didn’t really...
Kinda felt like they just wanted a sale and didn’t really care about us,
Kinda felt like they just wanted a sale and didn’t really...
Kinda felt like they just wanted a sale and didn’t really care about us,
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Another fine job
Service was performed quickly and competently, as I?ve come to expect. The staff was professionally in all respects. Well done.
Another fine job
Service was performed quickly and competently, as I?ve come to expect. The staff was professionally in all respects. Well done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Service rating on new 2022 GMC pickup...routine
Always top shelf service and customer appreciation shown by all staff. Have been our dealership in Forest Lake for many years and wouldn't go anywhere else! Thank You!!
Service rating on new 2022 GMC pickup...routine
Always top shelf service and customer appreciation shown by all staff. Have been our dealership in Forest Lake for many years and wouldn't go anywhere else! Thank You!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Extended Warranty
Was very pleased with the work completed by the service department, however don't trust the general manager, Jim Bush or the finance manager Bob. They are selling an extended warranty that they don't fully understand and ultimately do not back up. Bob will attempt to sell you a "Bumper to Bumper" extended warranty that covers everything with the exception of general maintenance and upkeep (tires, breaks, etc.). I have had two issues with my truck that the extended warranty company does not cover, sunroof and a failed mechanism in a seat both of which Bob stressed should be covered yet it is not and Whitaker will not honor what they sold to me. Very poor customer experience. Even went to Steve Whitaker, the owner and he would not back up what they sold.
Extended Warranty
Was very pleased with the work completed by the service department, however don't trust the general manager, Jim Bush or the finance manager Bob. They are selling an extended warranty that they don't fully understand and ultimately do not back up. Bob will attempt to sell you a "Bumper to Bumper" extended warranty that covers everything with the exception of general maintenance and upkeep (tires, breaks, etc.). I have had two issues with my truck that the extended warranty company does not cover, sunroof and a failed mechanism in a seat both of which Bob stressed should be covered yet it is not and Whitaker will not honor what they sold to me. Very poor customer experience. Even went to Steve Whitaker, the owner and he would not back up what they sold.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for reaching out to us. We regret to hear about the situation you have described. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Todd Miller at 651-464-5612
