Reviews
Service staff were so friendly, helpful and informative....
Service staff were so friendly, helpful and informative. Made a dreaded service visit much better. I am sure future visits will be excellent as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad our service team was able to provide a good experience for you. We understand service can be dreadful sometimes so we try our best to make your time with us as smooth and easy as possible. Thank you for your support.
Love the truck I bought. Wasn't to impressed with the...
Love the truck I bought. Wasn't to impressed with the service I received. was on time to my appointment to look at truck and had to wait because the vehicle wasn't even on the lot someone was having it "detailed" well you still should of had it back at the time you set my appointment up. Secondly if you call that a detail why did I find a cig butt in the drivers side compartment and why did I go home and scrub a ton of dirt marks off the truck oh and remove the butt that they told me yall removed. happy with my truck and not the service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Bought 2021 Legacy from Sam Basho. 5th car we have bought...
Bought 2021 Legacy from Sam Basho. 5th car we have bought from him. We have also referred other family members to him and the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad Sam Basho was able to provide a good experience for you. Thank you for your continued support through the years and for referring your family to us, we really appreciate it. Congratulations on your new 2021 Subaru Legacy.
I just purchased a Subaru Outback and worked with...
I just purchased a Subaru Outback and worked with salesman Alex Koumarn and sales consultant Mo Yassin. This was the most reasonable and easy car purchase I have ever done and would highly reccomend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad Alex and Mo were able to provide a good experience for you and that they were able to make it a smooth process. Thank you for your support and congratulations on you Subaru Outback.
After an initial poor experience I thought I would give...
After an initial poor experience I thought I would give the WBL location a second chance. The service director assured me he would look into the original issue and get back to me. That was 6 weeks ago. Strikes 2 and 3. Im out.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We spoke with the service director and we had an internal communication issue. He has tried reaching out to you, please contact if you'd like to discuss this matter further.
Broke my microphone clip when I took my car in for an...
Broke my microphone clip when I took my car in for an airbag recall. Emailed twice no response. Whatever. Could have just simply responded back saying we can’t replace it.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize you had this experience with us. Would you be able to provide your name/phone number/VIN in a private response so we can look further into your situation?
Got in and out quickly. Even did the update for the...
Got in and out quickly. Even did the update for the computer. And best of all got to say hi to Moe after a year!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you had a good experience with us and that our team was able to get you back on the road in a timely manner. Thank you for your support.
Yvonne was awesome. Matt H. is always a joy. Financing my...
Yvonne was awesome. Matt H. is always a joy. Financing my care took a while, they were busy. But everyone was apologetic and helpful through the annoyance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad our team was able to provide a good overall experience despite some delays. Thank you for your support and congratulations on your new car.
Until I can rate the salesperson who assisted us, I will...
Until I can rate the salesperson who assisted us, I will not give a review. He is not listed here. He was excellent and I want to know why.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. Who was the salesperson who assisted you so we can look into this situation?
We are unsure why Irving Lopez wasn't on our list, but we have consulted with DealerRater and the issue seems to be resoled. You may add his name to your review now if you'd like.
Irving Lopez Why was he not on the list of Salespersons I was originally shown when asked to rate the staff who assisted in my purchase?
I can always depend on Sam Basho to help me when I am...
I can always depend on Sam Basho to help me when I am looking for a new Subaru. I love my new Crosstrek. Sam is so knowledgeable, easy to talk to, a good listener, and always treats me with respect. He is just THE BEST!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad Sam was able to provide a good experience for you. Thank you for your kind words and support and congratulations on your new Subaru Crosstrek.