New Brighton Ford

I work in sales at a busier Ford store in another state. so my opinion is heavily biased, as we do alot more volume, and deal with many out of state buyers, in my opinion the process was not without it's bumps. Although, they are nice and genuine, the communication left something to be desired.

Most dealerships give you the run around but not this one . I call to schedule an appointment for my vehicles and they try and always get it done. It’s is a refreshing experience to have a great service department that helps a customer thru their troubles. Thanks to Jim Baker service mgr , and Brett in service . Top performers in the industry

Great service easy to work with process from purchase to close was seamless for me.

I give them 5 stars because they honor the fact that you had an appointment scheduled and were willing to wait, in house. I can't say that about other Dealers like the "first come first serve", you may wait for many hours to get in even if they do work on a Saturday! Quick lane at New Brighton opens early enough that you generally don't have to wait long if you get in asap. Also, they have honor other competitor's coupons on pricing as well as the One Hour Guarantee on finishing a job (oil, rotation, battery, etc.), any job. Highly recommend this location.

Very good service, nice service personnel.knowledgeable sales rep.worked with us on the purchase of our thruck.

We have all our ducks in line. New Brighton Ford had the driver's side head light assembly replaced and now I have matching head lights. That was the final piece of work that needed to be done. New Brighton Ford was a little slow getting on board but once on board they fixed all the problems. New Brighton Ford went a little above and beyond to take care of the issues. I will trust them to do all my servicing in the future,

Great place to buy and get service done. Get ahold of David Z for your Ford needs.

Expensive. The thermostat repair left the alternator cable laying on the belt, which shredded the cable. That also destroyed the battery. We are waiting to receive a check to reimburse us for the new battery and repairs as the Service Director, Nate, assured us we would get reimbursed.

Completed the work quickly and efficiently. Very professional team and delivered my vehicle to my home to boot.

Refusing to fix my defective Escape resulted in our trading the car off at a significant loss, because if we cannot trust our auto service department- we don't want the car.