New Brighton Ford

Refusing to fix my defective Escape resulted in our trading the car off at a significant loss, because if we cannot trust our auto service department- we don't want the car.

The dealship is over price on oil change. You check my recall now there a screw in my door.

Luke was very easy to work with, explaining all options. He thank me for being a loyal customer

I am holding off on the review until New Brighton Ford completes the work we agreed to. I paid and replaced the trim that flew off the lower drivers door. New Brighton Ford replaced the missing key and I am still waiting for New Brighton Fords to correct the front head light snafu. So the review is stilling waiting in the wings.

I would have given my rating a zero but that’s not an option. They did not fix what was broken.

David was awesome to work with! He made buying my new vehicle easy! He took time to show me all of the features in my new car! I had a great experience!

Reliable service and a fantastic atmosphere while waiting for my car to be serviced, clear communication with knowledgeable associates. Trustworthy and reliable workers

Employees were friendly and helpful. You need to check EVERYTHING though (on any used vehicles that are “as is”). I made assumptions that were wrong- that there was a jack, that the navigation system worked, that there was a second key fob on hand, etc. They do not accept cashiers checks so if you’re not financing, be ready to pay by wire or with cash. Lastly, when already paid by wire and the pick up time set for 1pm, they didn’t have the vehicle ready and we had to wait until about 4:30pm to take possession of the vehicle.

great professional service. here's the rest of my 15 words to fulfill the minimum.

Fast service and repairs while I waited. I'm happy with everything on my last visit.