Reviews
I give them 5 stars because they honor the fact that you had an appointment scheduled and were willing to wait, in house. I can't say that about other Dealers like the "first come first serve", you may wait for many hours to get in even if they do work on a Saturday! Quick lane at New Brighton opens early enough that you generally don't have to wait long if you get in asap. Also, they have honor other competitor's coupons on pricing as well as the One Hour Guarantee on finishing a job (oil, rotation, battery, etc.), any job. Highly recommend this location.
I give them 5 stars because they honor the fact that you had an appointment scheduled and were willing to wait, in house. I can't say that about other Dealers like the "first come first serve", you may wait for many hours to get in even if they do work on a Saturday! Quick lane at New Brighton opens early enough that you generally don't have to wait long if you get in asap. Also, they have honor other competitor's coupons on pricing as well as the One Hour Guarantee on finishing a job (oil, rotation, battery, etc.), any job. Highly recommend this location.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very good service, nice service personnel.knowledgeable sales rep.worked with us on the purchase of our thruck.
Very good service, nice service personnel.knowledgeable sales rep.worked with us on the purchase of our thruck.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We have all our ducks in line. New Brighton Ford had the driver's side head light assembly replaced and now I have matching head lights. That was the final piece of work that needed to be done. New Brighton Ford was a little slow getting on board but once on board they fixed all the problems. New Brighton Ford went a little above and beyond to take care of the issues. I will trust them to do all my servicing in the future,
We have all our ducks in line. New Brighton Ford had the driver's side head light assembly replaced and now I have matching head lights. That was the final piece of work that needed to be done. New Brighton Ford was a little slow getting on board but once on board they fixed all the problems. New Brighton Ford went a little above and beyond to take care of the issues. I will trust them to do all my servicing in the future,
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Great place to buy and get service done. Get ahold of David Z for your Ford needs.
Great place to buy and get service done. Get ahold of David Z for your Ford needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Expensive. The thermostat repair left the alternator cable laying on the belt, which shredded the cable. That also destroyed the battery. We are waiting to receive a check to reimburse us for the new battery and repairs as the Service Director, Nate, assured us we would get reimbursed.
Expensive. The thermostat repair left the alternator cable laying on the belt, which shredded the cable. That also destroyed the battery. We are waiting to receive a check to reimburse us for the new battery and repairs as the Service Director, Nate, assured us we would get reimbursed.
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Completed the work quickly and efficiently. Very professional team and delivered my vehicle to my home to boot.
Completed the work quickly and efficiently. Very professional team and delivered my vehicle to my home to boot.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Refusing to fix my defective Escape resulted in our trading the car off at a significant loss, because if we cannot trust our auto service department- we don't want the car.
Refusing to fix my defective Escape resulted in our trading the car off at a significant loss, because if we cannot trust our auto service department- we don't want the car.
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The dealship is over price on oil change. You check my recall now there a screw in my door.
The dealship is over price on oil change. You check my recall now there a screw in my door.
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- Buying process
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- Quality of repair
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Luke was very easy to work with, explaining all options. He thank me for being a loyal customer
Luke was very easy to work with, explaining all options. He thank me for being a loyal customer
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I would have given my rating a zero but that’s not an option. They did not fix what was broken.
I would have given my rating a zero but that’s not an option. They did not fix what was broken.
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair