Reviews
Great customer experience, pleasant and friendly service representative, who advise me on all aspects of services being performed. Thank you Mr. Kompany!!
Great customer experience, pleasant and friendly service representative, who advise me on all aspects of services being performed. Thank you Mr. Kompany!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this wonderful feedback with us! We are happy to hear that your visit was such a positive one. It sounds like you received the kind of attentive, informative service that every customer deserves, and we are glad that came through during your time with us. We will be sure to pass along your kind words. Recognition like this truly means a lot to our team.
Always have had a good experience with the service department. Sales I’m not fond of.
Always have had a good experience with the service department. Sales I’m not fond of.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are overjoyed to hear that your experiences with our service department have been consistently positive. That kind of feedback means a lot to us, and we will be sure to share it with the team. We also hear you regarding your feelings about the sales experience, and we appreciate you sharing that honestly with us. Your input helps us understand where we can do better, and we take it seriously.
Great communication, very quick service and friendly employees. I was able to relay information of what I needed from out of state and had no issues. Not pushy on updates which I loved, they just let me know what else what needed through the inspection report and could easily accept or decline through the site.
Great communication, very quick service and friendly employees. I was able to relay information of what I needed from out of state and had no issues. Not pushy on updates which I loved, they just let me know what else what needed through the inspection report and could easily accept or decline through the site.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Swade64! It is great to hear that the team made the process smooth and stress-free, especially while you were coordinating from out of state. We are glad the communication was clear and that the inspection report gave you the flexibility to make decisions on your own terms without any pressure. We appreciate you taking the time to share your experience and hope to see you again the next time you need us.
Very Good service , and the new waiting room is great very confortable, every thing was great
Very Good service , and the new waiting room is great very confortable, every thing was great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! It is great to hear that you enjoyed the service and that the new waiting room made your visit more comfortable. We put a lot of care into making sure every part of your visit feels welcoming, and feedback like yours means a lot to us. We look forward to seeing you again!
Best dealer experience ever. From service to buying they are great to work with and always extremely helpful. Can't recommend them highly enough.
Best dealer experience ever. From service to buying they are great to work with and always extremely helpful. Can't recommend them highly enough.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your positive experience means a lot to us, and we are so glad to hear that both our service and sales teams made such a strong impression. It is always rewarding to know that our team's efforts to be helpful and easy to work with are noticed and appreciated. Thank you for the kind words and for taking the time to share your experience with others.
This dealership has been excellent since the first time I tried it out more than a decade ago. The personnel were always going above and beyond expectations, irrespective of the departments. The smile, courtesy, and professionalism are the motivation for my loyalty over the years.
This dealership has been excellent since the first time I tried it out more than a decade ago. The personnel were always going above and beyond expectations, irrespective of the departments. The smile, courtesy, and professionalism are the motivation for my loyalty over the years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are honored to hear from a customer who has trusted us for more than a decade. Loyalty like yours means a great deal to us, and knowing that our team has consistently delivered the kind of service that keeps you coming back is truly rewarding to hear. It is wonderful that the professionalism and courtesy across our departments have made such a lasting impression. Thank you for taking the time to share your experience, and we look forward to continuing to serve you for many years to come.
Service was prompt and the service technician was really helpful with through.communication throughout the whole process
Service was prompt and the service technician was really helpful with through.communication throughout the whole process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this! It's great to hear that your service was handled promptly and that our technician kept you informed every step of the way. Clear communication makes a big difference, and we're glad that came through during your visit. We look forward to serving you again!
Found the Genesis on line and called dealer. Was told out the door price was 56,970 plus tax and licence and included original warrenty as car war only driven by employees. We drove 9 hours and had to pay for a hotel & meals. Drove the car, ready to purchase. This process took 7 hours. They added 2 addition warranties which we did not want as car came with 90,000 original warranty, but they added without our consent or knowlege. Price went to 86,327.76. We tried to get the extras off but they had already put the financing through and would not re do it. Talked to all management, kept trying to get our original quote honored but they refused to work with us, kept saying that was never the price we were given. As it was a verbal agreement on the phone with Louis, we had no proof and he kept lying. Out of frustration and, hunger and exhaustion we signed and out payments went from 500.00 to 850.00! We have tried to get this rewritten by genesis corporate but they wouldn't help us, neither would Capitol One, the credit company. We cancelled 2 extra warranties but that only went to interest not the bottom line.We now have to pay to get it refinanced so we can keep the car. Everyone working there is a lier and a con. Never go there and share this info!
Found the Genesis on line and called dealer. Was told out the door price was 56,970 plus tax and licence and included original warrenty as car war only driven by employees. We drove 9 hours and had to pay for a hotel & meals. Drove the car, ready to purchase. This process took 7 hours. They added 2 addition warranties which we did not want as car came with 90,000 original warranty, but they added without our consent or knowlege. Price went to 86,327.76. We tried to get the extras off but they had already put the financing through and would not re do it. Talked to all management, kept trying to get our original quote honored but they refused to work with us, kept saying that was never the price we were given. As it was a verbal agreement on the phone with Louis, we had no proof and he kept lying. Out of frustration and, hunger and exhaustion we signed and out payments went from 500.00 to 850.00! We have tried to get this rewritten by genesis corporate but they wouldn't help us, neither would Capitol One, the credit company. We cancelled 2 extra warranties but that only went to interest not the bottom line.We now have to pay to get it refinanced so we can keep the car. Everyone working there is a lier and a con. Never go there and share this info!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are disappointed to hear about your experience, Dodie, and we understand your frustration. The situation you have described is something we take seriously, and we regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about what happened and to discuss your concerns in greater detail. Please reach out to our General Manager, Jake Johnson, at [email protected] so we can discuss this further.
Jesse, my advisor was outstanding. Very thorough about my car. Highly recommended. He told me things I actually didn’t know that needed attention for my safety. Even walked me to my car. Wonderful young man .
Jesse, my advisor was outstanding. Very thorough about my car. Highly recommended. He told me things I actually didn’t know that needed attention for my safety. Even walked me to my car. Wonderful young man .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Anita! It is great to hear that Jesse took such good care of you during your visit. Going over important safety details and walking you to your car are the kinds of thoughtful touches that make a real difference, and we are glad that came through in your experience. We will be sure to pass along your kind words to him!
We received courteous and friendly service with our car problem being efficiently and competently resolved.
We received courteous and friendly service with our car problem being efficiently and competently resolved.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely value you taking the time to share your experience with us. It is great to hear that our team was able to address your car issue in a way that felt both efficient and professional. We look forward to being here for you whenever you need us in the future.