Reviews
Best dealer experience ever. From service to buying they are great to work with and always extremely helpful. Can't recommend them highly enough.
Best dealer experience ever. From service to buying they are great to work with and always extremely helpful. Can't recommend them highly enough.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your positive experience means a lot to us, and we are so glad to hear that both our service and sales teams made such a strong impression. It is always rewarding to know that our team's efforts to be helpful and easy to work with are noticed and appreciated. Thank you for the kind words and for taking the time to share your experience with others.
This dealership has been excellent since the first time I tried it out more than a decade ago. The personnel were always going above and beyond expectations, irrespective of the departments. The smile, courtesy, and professionalism are the motivation for my loyalty over the years.
This dealership has been excellent since the first time I tried it out more than a decade ago. The personnel were always going above and beyond expectations, irrespective of the departments. The smile, courtesy, and professionalism are the motivation for my loyalty over the years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are honored to hear from a customer who has trusted us for more than a decade. Loyalty like yours means a great deal to us, and knowing that our team has consistently delivered the kind of service that keeps you coming back is truly rewarding to hear. It is wonderful that the professionalism and courtesy across our departments have made such a lasting impression. Thank you for taking the time to share your experience, and we look forward to continuing to serve you for many years to come.
Service was prompt and the service technician was really helpful with through.communication throughout the whole process
Service was prompt and the service technician was really helpful with through.communication throughout the whole process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this! It's great to hear that your service was handled promptly and that our technician kept you informed every step of the way. Clear communication makes a big difference, and we're glad that came through during your visit. We look forward to serving you again!
Found the Genesis on line and called dealer. Was told out the door price was 56,970 plus tax and licence and included original warrenty as car war only driven by employees. We drove 9 hours and had to pay for a hotel & meals. Drove the car, ready to purchase. This process took 7 hours. They added 2 addition warranties which we did not want as car came with 90,000 original warranty, but they added without our consent or knowlege. Price went to 86,327.76. We tried to get the extras off but they had already put the financing through and would not re do it. Talked to all management, kept trying to get our original quote honored but they refused to work with us, kept saying that was never the price we were given. As it was a verbal agreement on the phone with Louis, we had no proof and he kept lying. Out of frustration and, hunger and exhaustion we signed and out payments went from 500.00 to 850.00! We have tried to get this rewritten by genesis corporate but they wouldn't help us, neither would Capitol One, the credit company. We cancelled 2 extra warranties but that only went to interest not the bottom line.We now have to pay to get it refinanced so we can keep the car. Everyone working there is a lier and a con. Never go there and share this info!
Found the Genesis on line and called dealer. Was told out the door price was 56,970 plus tax and licence and included original warrenty as car war only driven by employees. We drove 9 hours and had to pay for a hotel & meals. Drove the car, ready to purchase. This process took 7 hours. They added 2 addition warranties which we did not want as car came with 90,000 original warranty, but they added without our consent or knowlege. Price went to 86,327.76. We tried to get the extras off but they had already put the financing through and would not re do it. Talked to all management, kept trying to get our original quote honored but they refused to work with us, kept saying that was never the price we were given. As it was a verbal agreement on the phone with Louis, we had no proof and he kept lying. Out of frustration and, hunger and exhaustion we signed and out payments went from 500.00 to 850.00! We have tried to get this rewritten by genesis corporate but they wouldn't help us, neither would Capitol One, the credit company. We cancelled 2 extra warranties but that only went to interest not the bottom line.We now have to pay to get it refinanced so we can keep the car. Everyone working there is a lier and a con. Never go there and share this info!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are disappointed to hear about your experience, Dodie, and we understand your frustration. The situation you have described is something we take seriously, and we regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about what happened and to discuss your concerns in greater detail. Please reach out to our General Manager, Jake Johnson, at [email protected] so we can discuss this further.
Jesse, my advisor was outstanding. Very thorough about my car. Highly recommended. He told me things I actually didn’t know that needed attention for my safety. Even walked me to my car. Wonderful young man .
Jesse, my advisor was outstanding. Very thorough about my car. Highly recommended. He told me things I actually didn’t know that needed attention for my safety. Even walked me to my car. Wonderful young man .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Anita! It is great to hear that Jesse took such good care of you during your visit. Going over important safety details and walking you to your car are the kinds of thoughtful touches that make a real difference, and we are glad that came through in your experience. We will be sure to pass along your kind words to him!
We received courteous and friendly service with our car problem being efficiently and competently resolved.
We received courteous and friendly service with our car problem being efficiently and competently resolved.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely value you taking the time to share your experience with us. It is great to hear that our team was able to address your car issue in a way that felt both efficient and professional. We look forward to being here for you whenever you need us in the future.
I absolutely feel special with the service and follow-up I have received from the dealership. Surpasses all I have previously dealt with... thank you!
I absolutely feel special with the service and follow-up I have received from the dealership. Surpasses all I have previously dealt with... thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear that your experience with us has stood out from the rest. Knowing that our service and follow-up made you feel valued means a great deal to us. Thank you, Martha, for taking the time to share this, and we look forward to continuing to provide you with the same level of care.
Friendly, honest and knowledgeable Fabian was super helpful Will return for next service appointment when part is available
Friendly, honest and knowledgeable Fabian was super helpful Will return for next service appointment when part is available
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you immensely for sharing your experience with us! It's great to hear that Fabian was helpful and that our team made a positive impression with their friendliness and knowledge. We look forward to seeing you at your next service appointment when the part becomes available.
Beware of Vandergriff Hyundai's deceptive pricing. They advertised a 2026 Santa Fe (Stock #TH196303) online for $32,632. When I asked for the paperwork, they tried to charge me $42,868.41 by jacking the base price up to $40,080 and forcing a mandatory $2,295 "Protection Package." When I called them out on the $10,000 discrepancy, they literally went into their system and changed the website price within 20 minutes (between 1:17 PM and 1:38 PM) to cover their tracks. I have timestamped screenshots of the original price and have already filed a formal complaint with the Texas DMV Enforcement Division. Do not trust their online inventory.
Beware of Vandergriff Hyundai's deceptive pricing. They advertised a 2026 Santa Fe (Stock #TH196303) online for $32,632. When I asked for the paperwork, they tried to charge me $42,868.41 by jacking the base price up to $40,080 and forcing a mandatory $2,295 "Protection Package." When I called them out on the $10,000 discrepancy, they literally went into their system and changed the website price within 20 minutes (between 1:17 PM and 1:38 PM) to cover their tracks. I have timestamped screenshots of the original price and have already filed a formal complaint with the Texas DMV Enforcement Division. Do not trust their online inventory.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to our attention. We understand your concerns, and we take feedback like yours very seriously. Pricing transparency is something we truly value, and we regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about what occurred and to discuss this further with you directly. Please reach out to our General Manager, Jake Johnson, at [email protected] so we can discuss this further.
I like the services Vandergrift provide. I have been going there since 2003. I have bought six vehicles from them
I like the services Vandergrift provide. I have been going there since 2003. I have bought six vehicles from them
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are privileged to hear from a customer who has been part of the Vandergriff family since 2003. Over two decades and six vehicles, that kind of continued trust means a great deal to us. We genuinely appreciate your loyalty and look forward to continuing to serve you for many years to come.