Reviews
Jesse, my advisor was outstanding. Very thorough about my car. Highly recommended. He told me things I actually didn’t know that needed attention for my safety. Even walked me to my car. Wonderful young man .
Jesse, my advisor was outstanding. Very thorough about my car. Highly recommended. He told me things I actually didn’t know that needed attention for my safety. Even walked me to my car. Wonderful young man .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We received courteous and friendly service with our car problem being efficiently and competently resolved.
We received courteous and friendly service with our car problem being efficiently and competently resolved.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely value you taking the time to share your experience with us. It is great to hear that our team was able to address your car issue in a way that felt both efficient and professional. We look forward to being here for you whenever you need us in the future.
I absolutely feel special with the service and follow-up I have received from the dealership. Surpasses all I have previously dealt with... thank you!
I absolutely feel special with the service and follow-up I have received from the dealership. Surpasses all I have previously dealt with... thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear that your experience with us has stood out from the rest. Knowing that our service and follow-up made you feel valued means a great deal to us. Thank you, Martha, for taking the time to share this, and we look forward to continuing to provide you with the same level of care.
Friendly, honest and knowledgeable Fabian was super helpful Will return for next service appointment when part is available
Friendly, honest and knowledgeable Fabian was super helpful Will return for next service appointment when part is available
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you immensely for sharing your experience with us! It's great to hear that Fabian was helpful and that our team made a positive impression with their friendliness and knowledge. We look forward to seeing you at your next service appointment when the part becomes available.
Beware of Vandergriff Hyundai's deceptive pricing. They advertised a 2026 Santa Fe (Stock #TH196303) online for $32,632. When I asked for the paperwork, they tried to charge me $42,868.41 by jacking the base price up to $40,080 and forcing a mandatory $2,295 "Protection Package." When I called them out on the $10,000 discrepancy, they literally went into their system and changed the website price within 20 minutes (between 1:17 PM and 1:38 PM) to cover their tracks. I have timestamped screenshots of the original price and have already filed a formal complaint with the Texas DMV Enforcement Division. Do not trust their online inventory.
Beware of Vandergriff Hyundai's deceptive pricing. They advertised a 2026 Santa Fe (Stock #TH196303) online for $32,632. When I asked for the paperwork, they tried to charge me $42,868.41 by jacking the base price up to $40,080 and forcing a mandatory $2,295 "Protection Package." When I called them out on the $10,000 discrepancy, they literally went into their system and changed the website price within 20 minutes (between 1:17 PM and 1:38 PM) to cover their tracks. I have timestamped screenshots of the original price and have already filed a formal complaint with the Texas DMV Enforcement Division. Do not trust their online inventory.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to our attention. We understand your concerns, and we take feedback like yours very seriously. Pricing transparency is something we truly value, and we regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about what occurred and to discuss this further with you directly. Please reach out to our General Manager, Jake Johnson, at [email protected] so we can discuss this further.
I like the services Vandergrift provide. I have been going there since 2003. I have bought six vehicles from them
I like the services Vandergrift provide. I have been going there since 2003. I have bought six vehicles from them
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We are privileged to hear from a customer who has been part of the Vandergriff family since 2003. Over two decades and six vehicles, that kind of continued trust means a great deal to us. We genuinely appreciate your loyalty and look forward to continuing to serve you for many years to come.
Very helpful professional answered all of my questions thoroughly so that I understand what the Service being done
Very helpful professional answered all of my questions thoroughly so that I understand what the Service being done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear that your service experience was such a positive one. It means a great deal to us that our team took the time to walk you through everything thoroughly and made sure you felt informed every step of the way. We look forward to welcoming you back to Vandergriff Hyundai whenever you need us.
They were professional, friendly and very helpful. But it took all most a month for a recall and air conditioner leak.
They were professional, friendly and very helpful. But it took all most a month for a recall and air conditioner leak.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Your feedback is incredibly valuable, and we are glad to hear that your experience with our team was professional, friendly, and helpful. We understand that waiting nearly a month for a recall and air conditioning repair can be frustrating, and we genuinely appreciate your patience throughout that process. Supply chain timelines and the nature of recall work can sometimes extend beyond what any of us would prefer, and we regret that the wait did not meet your expectations. We appreciate you taking the time to share your honest thoughts, as it helps us continue to improve the experience we provide.
Mercedes was an excellent advisor, kind, patient and kept me updated. Customer waitung area is comfortable and the snacks and beverages are appreciated.
Mercedes was an excellent advisor, kind, patient and kept me updated. Customer waitung area is comfortable and the snacks and beverages are appreciated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are overjoyed to hear about your recent experience with us! It is wonderful to know that Mercedes provided you with such attentive and patient service while keeping you informed throughout your visit. We will be sure to pass along your kind words to her. Thank you for also taking the time to mention the waiting area. We want every visit to be as comfortable as possible, and it means a great deal to know that those details made a difference. We look forward to welcoming you back!
Service took a really long time. The shop seemed understaffed. They did not fill my washer fluid, and did not vacuum interior as promised.
Service took a really long time. The shop seemed understaffed. They did not fill my washer fluid, and did not vacuum interior as promised.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We value your input, and we are sorry to hear that you feel this way about your recent visit. We understand your frustration. Experiences like this fall short of the standards we hold ourselves to, and we take that seriously. We would like to discuss this further and work towards a resolution. Please reach out to our Service Manager, Efrain Martinez, at [email protected] so we can better address your concerns.