Morrie's Minnetonka Mazda

I spoke with Lestor Hall over the phone and he was outstanding, friendly and he really made my day. I'm from Texas and it was great to hear a friendly... voice.

WOW. I shopped around for probably 8 hours this past weekend and Mazda was my last stop (wish it was my first). I am thoroughly impressed with the overall... service and help that Cody L. provided me. I had lots of questions, and he had lots of answers. I walked in tired, annoyed, and honestly just over car shopping (remember, out 8 hours already) and he was just so positive and up beat that it made it such a great experience from the moment I stepped foot in the door, to the moment I left with new car keys in hand. EVERYTHING felt easy. Thank you Morries Mazda for doing a wonderful job overall! I am extremely pleased and will absolutely be returning for my next one.

I went to trade my old car in at Morries a few weeks ago. I found the car I wanted listed online and I had never been to Morries so I didn't know what... to expect, as soon as I walked in the door I felt very comfortable and no pressure at all. Everything went as smooth as possible and I couldn't be happier with the sales team and my new Speed3. I highly recommend going to Morries Mazda!

I purchased my vehicle from Morrie's on October 13, 2018, it was a pre certified 2015 CX9 due to recommendations from my sister in law. My vehicle stopped... on me October 29, 2018, it took their Mazda roadside assistance 28 hours to tow the vehicle from a side street in St Paul to Minnetonka. My car was left unlock for all of this time and on this morning after they finally got it and had their service department look at it, they tell the motor is out on the vehicle but Mazda will be sending a brand new motor. The management staff of Pete and Casey were unbelievably uncharismatic, no sympathy or empathy and slightly rude during this process. The car was suppose to go to Inver Grove location as it was closer to St Paul where the car was stranded and their service manager Dustin fall right in line with Pete and Casey, horrible experience with these individuals and are in the wrong line of business because they lack the understanding of Customer Service. But I will say that my sales rep Curt at Minnetonka seem to me to have character, integrity and seems to be a good person with a good heart. Curt was truly amazing during this process because of his characteristics as a person. I am not sure if any a course in customer service with help these individuals as some of these traits just have to come from within and they just don't have it within themselves. At this point in time I wouldn't refer anyone to Morrie's, I didn't BUY Happy, and very dissatisfied with the lack of service that was provided to me.

I have purchased a lot of vehicles in my 60 plus years and this has to be at the top of the list as one of the worst experiences I have had with purchasing... a vehicle.

We drive past another Mazda dealership just to go see our favorite car sales person Montrell. He has helped through our car buying experience and plan... to buy another car through him!

Ryan and Andrew did a great job for me as there were items that needed to be taken care of and they stepped up and satisfied the issues. I am a happy customer,... I'd go back in a heart-beat for my next vehicle.

By far the best experience I've ever had buying a new car. Danny really helped us feel at home and comfortable purchasing a new car. It was such a nice... experience my wife also is buying a new car too. With the amazing deals they gave us and the time they took with us was outstanding. Highly recommend Danny! Will not shop anywhere else!

From my initial phone converstions with Casey (Used Car Manager), to my Sales Associate, Danny Truong & Business Manager Justin Moeller I was amazed with... the exceptional customer service. Working with the staff at Morrie's Minnetonka Mazda was a very positive experience. They definitely live up to their dealership slogan/mission of "Buy Happy". From providing the convenience of having the car brought to Buffalo for me to test drive to answering my many questions and then completing the purchase paperwork, each of these individuals excelled in providing top-notch service. Their interest and caring about me as a customer rather than just another "sale" was a breath of fresh air compared to the stereotypical car sales approached I had encountered elsewhere. Great people from whom to purchase a car. I'm confident I'm going to love my CX5. Thanks Casey, Danny & Justin for taking the pain out of used car buying!!

I really enjoyed working with Curt to buy my car. He offered great consultative support without ever creating even a hint of pressure to make decisions.... His experience and knowledge came through as he answered most of my questions right away or followed up promptly whenever he had to do more research. He made himself available on my schedule and had cars ready to drive whenever I requested. He even responded via text while he was on vacation and I had no imminent plans to buy! I would highly recommend Curt to anyone who wants a trusted partner in the buying process.