Faulkner Nissan Jenkintown

I went to Nissan Faulkner in Jenkintown and I got discourage. I waited a couple weeks and called back to speak with a sales person by the name of Keith Wimbush. I use him all the time and he is great. Then he transferred me to Alyssa Carey. She was determined to get me in the car I wanted to purchase. She is so amazing, pleasant and professional. I will use her from now on. She is a manager at Faulkner. I fell in love with her because she kept it 100 percent. I love her because she is a realist.

I leased a 2018 Nissan Rogue from Faulkner Nissan Jenkintown. The car recently showed a malfunction on display as it slowed down by itself while driving at 40 mph— it actually automatically began to break by itself. It did it again 7 times—-once while my son was driving. We took it back to the dealership before Christmas—I was told by a technician that they couldn’t find anything wrong and HE FEELS COMFORTABLE giving the car back to us. I told him there was no way I was taking the car back. He asked permission for his boss, Tom, to drive the car home ( I gave permission) and he’d get back to me in 24 hrs— a week went by— no call—-finally I called and spoke to Tom— who said that he experienced the malfunction— and that there was nothing he can do— he also asked if I had driven by bridges and guard rails when the malfunction happened?????? Really? He wanted me to take back the car—I told him NO WAY my family isn’t getting killed in this car— he also said Nissan is aware of the problem—- currently this dealership still has the car—-I cannot believe they 1. Are aware of the problem and haven’t recalled it. 2. That the managers of this dealership would play Russian Roulette with my family’s lives! I’m not sure how this is going to turn out-but frankly I’m shocked and will never lease from this dealership again!

Took 2016 nissan 43000 miles wouldn't start was told i needed range sensor for transmission was said that i needed new transmission 4400 or i can take it to outside dealer took it to Oneil nissan told car still under warranty brand new transmission no cost smh

I bought a Nissan Rogue (2017) on June 2017 from Faulkner Nissan (Jenkintown)-Vehicle has 23K miles and still looks brand new-One fine day, the lift gate (Trunk) stopped working when I was about to unload trunk full of shopping items-As you have seen in all the (fake) commercials - the trunk is automatic - can open and close remotely -no key hole to open-I tried to kick under the trunk (as seen in the commercial), pressed a button on the trunk, etc., nothing worked.-Made an appointment with Nissan (Jenkintown) Service department- asked me to leave the vehicle for diagnosis at around 10AM, Dec.2020 -Around 4PM, had a call from the Service and told me, they have to replace a part in the trunk- have to place an order for a part- it will take a week -Unfortunately, the factory warranty expired and fortunately the extended warranty is still valid -once they receive the part, one of the service people is supposed to call me to fix an appointment- more than a week now. No, calls from the service people. I tried to reach out to them many times and all the calls were directed to automatic voice messages.-Managed to talk to a (nice) person in the Parts department and he told me, they received the part two days ago-Again tried to reach someone in the Service department - many times - nobody answered the phone-Made an appointment (online) with the service department - Left a message for the Store Manager-After a day, the Service manager called me and came up with a list of excuses (we are busy, overwhelmed, not many staff, etc.,)- Dropped off my vehicle again at the service center to get the trunk fixed - offered me a loaner car - I was not interested in their loaner car because of their "conditions apply" -Provided me a ride to home (Because of the Covid situation, customers are not allowed to wait) After 24 hours, I had a text message saying that My car is ready for pickup. Again, tried to reach them (~10 times) to confirm it and asking for a ride to pick up my car- as usual nobody is picking up the call-finally I caught hold of person in Sales department and reached to someone in the Service- they refused to provide me a ride- talked to the Service Manager- he said "their shuttle bus broke".-Had my own ride - went to the Service center- paid the bill-got my car key-made sure the trunk has got fixed-looked for my Insurance card with registration slip (in a plastic holder)- ((they took it out to provide me a loaner car)) --it is MISSING-they took it out and lost it- Went back to the service person asked about the Insurance card- she said, "I don't know"- Asked the Service Manager-he looked here and there and said, "I can't find it"- we went back to my car and looked around then he said, "Sorry! we couldn't find it". I told him firmly, "I cannot drive the car without the Insurance card and the reg.slip. You will have to find it". Then we went back to his office area, he was going through here and there. Finally, he found the card lying with a pile of papers on someone else's desk- FRUSTRATED-LATE FOR MY Dr. APPT.- drove back deciding that I AM NOT GOING BACK THERE for EVER.

I bought a Nissan Rogue (2017) on June 2017 from Faulkner Nissan (Jenkintown)-Vehicle has 23K miles and still looks brand new-One fine day, the lift gate (Trunk) stopped working when I was about to unload trunk full of shopping items-As you have seen in all the (fake) commercials - the trunk is automatic - can open and close remotely -no key hole to open-I tried to kick under the trunk (as seen in the commercial), pressed a button on the trunk, etc., nothing worked.-Made an appointment with Nissan (Jenkintown) Service department- asked me to leave the vehicle for diagnosis at around 10AM, Dec.2020 -Around 4PM, had a call from the Service and told me, they have to replace a part in the trunk- have to place an order for a part- it will take a week -Unfortunately, the factory warranty expired and fortunately the extended warranty is still valid -once they receive the part, one of the service people is supposed to call me to fix an appointment- more than a week now. No, calls from the service people. I tried to reach out to them many times and all the calls were directed to automatic voice messages.-Managed to talk to a (nice) person in the Parts department and he told me, they received the part two days ago-Again tried to reach someone in the Service department - many times - nobody answered the phone-Made an appointment (online) with the service department - Left a message for the Store Manager-After a day, the Service manager called me and came up with a list of excuses (we are busy, overwhelmed, not many staff, etc.,)- Dropped off my vehicle again at the service center to get the trunk fixed - offered me a loaner car - I was not interested in their loaner car because of their "conditions apply" -Provided me a ride to home (Because of the Covid situation, customers are not allowed to wait) After 24 hours, I had a text message saying that My car is ready for pickup. Again, tried to reach them (~10 times) to confirm it and asking for a ride to pick up my car- as usual nobody is picking up the call-finally I caught hold of person in Sales department and reached to someone in the Service- they refused to provide me a ride- talked to the Service Manager- he said "their shuttle bus broke".-Had my own ride - went to the Service center- paid the bill-got my car key-made sure the trunk has got fixed-looked for my Insurance card with registration slip (in a plastic holder)- ((they took it out to provide me a loaner car)) --it is MISSING-they took it out and lost it- Went back to the service person asked about the Insurance card- she said, "I don't know"- Asked the Service Manager-he looked here and there and said, "I can't find it"- we went back to my car and looked around then he said, "Sorry! we couldn't find it". I told him firmly, "I cannot drive the car without the Insurance card and the reg.slip. You will have to find it". Then we went back to his office area, he was going through here and there. Finally, he found the card lying with a pile of papers on someone else's desk- FRUSTRATED-LATE FOR MY Dr. APPT.- drove back deciding that I AM NOT GOING BACK THERE for EVER.

Bruce Daroff was amazing an amazing salesman, he was very outspoken and gave us everything we were looking for. I love my new Sentra. It’s absolutely perfect.

Absolutely awful!!! Took two days and multiple phone calls to schedule service. For flashing brake and battery lights. Waited all day and called for status update at 1 pm. Was told service would call me back. Never heard from them. Called the next morning and was told that my car was ready the day before and they had called and left message. Number they called was NOT the number given to them on drop off form. Was a work number called - we’re working at home. Outcome? Nothing wrong because they couldn’t duplicate the issue. Funny because the second I drove off the lot- brake and battery light flashing. All searches on internet point to voltage regulator in alternator so why didn’t they check on that? Maybe they did but I never talked to my service manager so how could I ask? We bought the car there; guess I won’t be buying the next or repairing this one there. Find another place to go. The only positive - check out - $0-and receptionist was very pleasant

Faulkner Nissan Jenkintown They are scam artist! There service department charges $126.00 dollars to estimate look at your car. And if they look at anything else they charge another 126.00 dollars per thing they look at. Unless they want to sell you filters or a battery... To look at not take apart to look at with there eyes.. A gear shiftier that worked in till the replaced the transmission that was cover under warranty. Granted it took some time to set up the appointment because of covid. Mined you we have " full coverage" full coverage warranty is bull when it comes from them. They charged another $126 to look at the heated seat same estimate to look at the car. A connection was lose. Wire under seat was unplugged for the heated seats. The service department had the car for a very short period of time, before they called and said the hole shiftier need to be replaced and it would coast 633.00 dollars and that they had plugged the lose wire back in for the seat no charge awww how sweat. Mean wile not once did they give me a price or tell me they where going to charge me $269.13. The hole shiftier on line was 69.00 dollars. I spoke with the service manager (Tom Taylor), mind you it took a long time and a lot of calls to them before he return my call. As I was driving there to the service department (Tom Taylor) called. He did not even have my information before he told me I was wrong he said he could not find any paper work. I told him I was pulling into dealership with the paper work. I walked into The service department Tom met me at the door told me go to his office and wait. Like I was a kid going to the principles office. A few mints later he came in with the paper work and now he new who I was. With the paper work in his hand he told me that every car dealership charges thees fees and if we did not want the work done why would we bring it there. We should not have brought the car to them. (IT WAS ARE FAULT) So they did no work other the plug in a lose wire aww. Then wanted to change filters and battery "because they where bad". I just had the car inspected.They checked that for free! I did not ask for that but I guess they where being nice(not). Long story short I left there with a bill of 269.13 and for that I got them tell me the shiftier was broken (wow). Which we new and what we wanted to know if it was covered under the warranty. And they plugged in a lose wire aww. I new the shiftier was broken "meaning Intermittently it stuck in park" and they plugged in a wire like you plug a wire in the wall. What happened to customer service? (I Guess they don't want repeat customers). If you want to be screwed take your car to them. I called Nissan the main Nissan and they said its not right but they can charge what ever they want. My wife is the one who took the car in and I feel bad for her.They took advantage of her and ripped us off. They take advantage of people that don't know about cars and justified it buy saying that is business. People that don't know is there target customer. The serves manger to justify it, said to me the other guy "WILL CHARGE YOU MORE" so I should be happy. That is not true I have a great an honest mechanic. I spoke to the service manger (Tom Taylor) at great length to fix the situation nothing happened. I said to Tom that his mentality is what the Germans said to the Jews, he said that was extreme. My point is you can justify anything does not make it right.. I ask to speak to the general manager he had me wait again and then told me he could not find him. I wanted so badly for them to try and do the right thing. It is not right to take advantage of people. Tom said taking advantage of some one was just doing business. Then he accused me of trying to rip them off!. DON'T GO TO FAULKNER NISSAN JENKINTOWN

I had a very pleasant experience purchasing a used car from Faulkner. When I got there Irish Pat greeted me in the parking lot and assisted me as where to park. Upon entering the sales floor I was greeted by Don Snyder, what a great gentleman. He was so helpful and I wound up purchasing a great used car at a very fair price. The car I purchased had not been detailed yet, I was offered a loaner for the day while the work was being done. Amber Edwards the rental coordinator was great and most importantly had a great sense of humor (no smoking, no animals and especially no smoking animals allowed in the loaner 😂). Thank you Faulkner Nissan Jenkintown I love my car!

Mercedes is one of the best Service Reps. She always seems to understand my problems. She does all she can to make feel I am an important customer. Mercedes is knowledgeable, caring and knows I depend on my car to get to work everyday. She always does all she can to have my car serviced correctly the first time around and to get me on. my way asap. I would also like to commend on the Manager of the Service Department. I don't know his name. He was extremely helpful the day I came in without an appointment. I wanted to ask some questions and have my car checked for a leak, I might have had. He had my car put on a lift and serviced my questions. and had me out of there quickly. I want to thank him for his help. I have never had a problem with Nissan Faulkner in the 7 or 8 years I have been going there. I always wait for my car and have been pleased with the service.