Faulkner Nissan Jenkintown

Thank you and very excited with the new car !! Might I add a special appreciation to sales rep Keith, who made it all happen. If it wasn't for him encouraging me throughout the whole negotiating process, I may not have made this purchase. He is definitely an asset to your organization and he deserves all accolades that you can bestow upon him as an employee who is willing to go above and beyond not only to make a deal but to make the CUSTOMER feel important as well. I have been a Customer Service Manager at SEPTA for over 25 years and I wish I had more "Keiths" on my staff. Faulkner should feel lucky to have him. Regards,

The worst customer service I ever encountered. I never had to chase down multiple people to take my money so I could buy a car. Ridiculous!

We leased a 2017 Nissan for the past three years. We wanted to turn it in six weeks prior to the expiration of the lease, but due to the COVID shutdown, Nissan was unable to coordinate a pre-inspection with their agency until a month after the lease expiration. - So Nissan told us to bring it straight to the dealer. We returned this garage kept car in flawless condition and under the mileage limit. Now several weeks later, in June 2020, Nissan Motor Acceptance Corporation sent us a bill for $1,300. - claiming various scratches and dings discovered during an inspection at their auction. After calling and complaining, they reduced the fee to about $700... That is $700 more than I should have been charged. This follows an incident with a previous Nissan that was leased from this dealer: They changed the oil and did not properly seal the system - resulting in oil and smoke everywhere and my girlfriend stranded and nearly struck on the highway.

great service. definitely reccomend this place for service. Always ask for Kevin. Honest good guy explains everything and acts in your best interest. I totally trust this guy . He is why I repeatedly go back there!!! Great mechanic.

Drove an hour to see a car, after confirming 3 hours ahead that the car is available. I arrive, speak to the sales rep and the keys are magically missing and the car has mysteriously sold, but sitting in the parking lot. No explanation or offer to find something else. Don’t waste your time

Roy Crouch, one of the salesman, is a horrible person. The sales team is disgusting. Rang me around the ringer. Ended up giving me the car with serious problems and lied to me about it during the process. When they said they would pay for the services needed, they wouldn’t. The financial team is a disgrace. They are just money hungry and do not actually care about the customer. I would take my business somewhere else.....

The worst customer service!!!! They promise you certain things when they want you to be their customer and then it may turn into a nightmare to have those things done! The promised complimentary car wash - be ready to Also be ready the car wash can be down due to weather 40F. They promised the inspection will be covered - and they changed their mind by the time you arrived at salon to do it. And what impress most is that you can have extra 300 miles on your odometer after the service check up!

I scheduled a test drive of a new Armada on line. When I arrived at the dealership, not only was the car not ready, the salesman had no idea where the car was. The car was eventually located at another lot that we had to drive 10 minutes to get to. When we finally got to the car, it would not start and it had obvious body damage. This is a brand new Armada. We then returned to the showroom to get an absolutely ridiculous trade in offer that was thousands of dollars less than other dealers offered even though they advertise “top dollar paid for your trade”. Obviously I will never return and I would not recommend this dealer to anyone

Absolutely horrible test drive experience. After making an appointment to test drive a brand new Armada, I arrived at the dealership to find out that the car was not ready and the salesman had no idea where the car was. When he finally found it, we had to drive 10 minutes to get to it.when we finally got to the car, it would not start and it had obvious body damage. This is a brand new Armada that was damage and would not start. When we returned to the showroom, we received a ridiculous offer for our trade in that was thousands of dollars less than other dealers offered, even though they advertise top dollar for your trade. I will never return and I would not recommend this dealer to anyone.

Need a loaner they made sure that I had one on point with service stuff etc. Thanks for great customer service I will recommend to others.