Faulkner Nissan Jenkintown

Overall the experience with my sales person Destiny for both my vehicles purchased was fantastic. She was very patient and helped me narrow down 1 vehicle and secure the best deal for my family and I. Destiny was more then happy to answer all my questions big or small! She explained each step of the way from test drive to me driving off the lot.! I will be returning to Destiny at Faulkner Nissan once it is time to upgrade to a new vehicle. :)

I purchased a “Certified” used car November 2016. The purchasing process was a breeze. Fast forward to almost having the car for two years my transmission went and a few sensors as well. Not sure how certified their cars really are since I shouldn’t be having these major issues with only owning the car for less than two years. After the repair of the transmission I complained about a noise coming from the drivers side, they ignored that and asked if my car was running smoothly. Now about a month after the transmission was rebuilt water somehow made it into my car by the gas and break levers after going through a puddle . Also, be aware that it is very hard to contact their service department and if you do get in contact with them they are very scarcastic.

Bought all warranties for leased vehicle and they never covered for flat tire, cracked window shield, and dent in car when returned. TOTAL RIP OFF!!

I just wanted write to tell of my great experience purchasing a 2015 Nissan Frontier my sales person William Rockenbach was just terrific! He was very helpful involved and fun to work with. I think Will has a bright future with Faulkner Nissan !

I am so disappointed with my experience with Faulkner Nissan. The experience of buying a car is already scary when you’re a 25 year on female. I know nothing about cars. I thought the sale processes was positive. (I guess that’s what sales people do!) After leaving I have had NOTHING but problems. Never being told my tires were run flats. Which are 3x the amount of regular tires. After weeks of back and forth calls I was begin a “free tire” that wasn’t EVEN a run flat. So it sat in my trunk (making it impossible to use my third row) until I called and complained. They finally gave me a free run flat. (After many phone calls with sales and parts manager and 2 appointments!!) 2 months later I go to my personal mechanic because I have no trust in the Nissan dealership. I FIND OUT I NEED ALL NEW TIRES, BREAKS, AND ROTORS!!!! I haven’t even had this car a year. Certified car my xxx!!! I will never come back.

I failed state inspection I came back to get the work done within 30 days for state sticker they charged me again. the year before when I needed brakes they didn't charge me I argued the issue but paid. I had to wait 2 weeks to reschedule. The manager didn't want to honor my coupon after employee okay. I will never come back here again.

I was sold a lemon radio problems transmission problems belts squealing after 18,000 miles and a knocking on the right wheel well on my 2014 Nissan Frontier sl

!!ABSOLUTE WORST SERVICE EXPERIENCE OF MY LIFE!! I bought a pre owned 2013 Pathfinder two weeks ago at a used dealer in NJ. Faulkner happens to be in my neighborhood so I decided to take my car to them for a SIMPLE KEY PROGRAM. I handed them my brand new OEM Nissan blank. An hour later they called and said it’s done. I go back, pay, grab the keys and realized not all the buttons on the fob were working. I went back in, gave him the key and they took my car back to service. AN HOUR LATER, the service writer Ethan comes out to tell me my BCM (body control module) is ‘fried’ and I need a new one for $750. So I ask to speak to the service manager James who is clearly good at making money because he blindly robs people of their cash. He refused to accept responsibility for it and I was forced to have them fix it at my expense as it’s my work vehicle. I called and spoke with about a dozen technicians who work for BMW, Ford and Nissan and every one told me that there is no possible way a key fob could burn out a BCM, zero. He promised the next day it would be fixed. The following day I hear nothing so I call around 3pm and was told by James that the new BCM arrived from Nissan and is also broken so they have to order another. So the following day the same thing happens, no call. I called again and was told by the same thief that the second BCM arrived with a bent pin connector and they have to order yet another one. So now I’m 4 days off of work because they have no idea what they are doing. Thursday rolls around and he finally called to tell me my car is done. I go pick it up and simply asked if I could at least get a refund of the original $85 for programming since I’m leaving with one key and a $700 bill. I was told no because the tech originally did program it. Hahahaha! These guys are awful and no wonder they have so many bad reviews. Such an unprofessional place to bring your vehicle to. Go to Montgomeryville Nissan. I went the same day I picked up my car and they programmed my key in 15 minutes and even gave me a discount, BEWARE OF THESE GUYS!

Unmatched customer service. i wanted a certain vehicle and they went out of their way to find it for me! Friendly and Courteous. I would definitely recommend everyone one i know to go to Faulkner Nissan!

Wasn't sure at first, but worked out nicely. I bought this w a existing issue under my assumption. The issue was fixed , and so far they did me right! ?