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We just had our first experience this week with Walser
We just had our first experience this week with Walser Nissan Burnsville. We worked with Christi V. and she was fantastic! she is highly knowledgeable, and she worked hard for us, helping us stay within our budget and get exactly (actually more) than what we were looking for! We love our new SUV. We strongly recommend working with Christi and the Walser Nissan Burnsville team!
Outstanding Customer Service
I recently leased a new Altima from Burnsville Nissan and as always received outstanding customer service. This is the fourth car I have either purchased or leased from this dealership and Tony Schutz and David Lavanger were both excellent. They were both great communicators and well organized during the entire process. They really listened to me and were very helpful in every respect, including explaining the new technology in my new car. I couldn’t have asked for more! I also get all my service done by Eric Olsen and his team and they are great as well. I would definitely recommend Burnsville Nissan!
If I could give zero stars I would.
If I could give zero stars I would. I took a 2015 Murano to Walser for a problem with the transmission. I was told the vehicle needs a new transmission and it would be $6500. I declined, and on the way home a different service advisor called and said the vehicle had an extended warranty and the new transmission would be covered. I guess it was too much to ask of the first advisor to look into that. Less than a week after the transmission was replaced I noticed a puddle on the garage floor. I called, brought the vehicle back and was told they couldn't find any leaks. When I picked the vehicle up the service advisor said it was probably just runoff from the air conditioner. When I said it was oil the response was it could have been residual oil. I explained that based on the size of the puddle that was not the case. Shortly after getting it back there was a puddle on the garage floor again. After arguing, they agreed to replace the seals on the transfer case. There is a TSB for this very leak. A few days later I got a call saying there were some rusted bolts and they were no longer going to cover the work to get the leak fixed. According to the service advisor the leak was just a coincidence, and had nothing to do with replacing the transmission. They claim to have replaced the transmission while leaving the transfer case in the vehicle. Now I'm left a $2000+ repair bill.
Lied to about issues with car
I wish I could give a negative star review. I purchased a Nissan Murano from Walser Nissan in December. When test driving it made a small noise and the sales rep said that's a normal SVT sound. Well since then the noise sounds like the transmission is loose and when you accelerate at high speeds it sounds like a toy car. They knew it was defective and openly lied to me to make a sale. This is the second time I have been burnt by a Walser dealership.
I purchased a Nissan Murano from Walser Nissan in
I purchased a Nissan Murano from Walser Nissan in December. When test driving it made a small noise and the sales rep said that's a normal SVT sound. Well since then the noise sounds like the transmission is loose and when you accelerate at high speeds it sounds like a toy car. They knew it was defective and openly lied to me to make a sale. This is the second time I have been burnt by a Walser dealership.
II was coming back from a camping trip when an hour out a
II was coming back from a camping trip when an hour out a light came on. I called for an appt. and was told the soonest was in a week! I decided to pull into the service dept. to try to get in. I was told the light indicated that the tires needed to be rotated. Without a doubt he told me they could do it now. Much to my surprise my tires were rotated, new windshield wiper blades put on and my oil changed. :) Yeah I never have had to make a service appt. They are alway available for service. thank you.
Did not bother to contact me after my inquiry.
Did not bother to contact me after my inquiry. Would have been very interested, but if they can't be bothered, I will buy elsewhere.
I had a completely awful experience with their service. I had dropped off my car for a 9:45 appt. They close at 3:00 so they told me they’d give me a call when they could talk to me about pricing of fixing what was wrong. I had to call at 1:30 and the person I talked to had no idea what he was saying to me. I had to name off the list of my problems with my car again and was not getting an answer on any of it. I said I’d come pick up my car. I got there and the person had no notes on what they did to my car and he said he’d email it to me. I’ve received nothing. I don’t even know that I trust that they looked at my car.
Unhappy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would care to share your name and contact information we can discuss this further. We are unable to address the issue with our staff if you cant provide the name of the employee(s) you dealt with, Or you can contact our Service Manager Ray firstname.lastname@example.org or 952-435-5550. Kind regards, Walser Nissan Burnsville
The best buying car Experience
It was great buying experience they really took care of us every step of the way specially Trent Jarred and Joe.Me and my wife can’t thank you enough!!!
Hi Adam J Adam, we are very happy to have provided you with such a positive experience!
I was out of town and my car would not recognize my key...
I was out of town and my car would not recognize my key fob and would not start. I called the dealership and they told me to bring it in right away even though they were booked and they would take a look at it. They were in touch with me throughout the whole process and let me know how much it was going to cost even before they ordered any parts. Long story short, they were very professional and so very kind. I would definitely take my car back to them. Thanks to them, I am back on the road and on my way home!