Walser Subaru

Though in the end I didn't purchase from this dealership I found Jeff to be exceptionally helpful with my situation. My son, a former mechanic, had positive interactions with their service manager in the past so he was comfortable with my working them.

I purchased a Jeep Compass from this dealership. They told me the vehicle went through their Vehicle Reconditioning center and would not be for sale unless it passed the 35 stage process before it is shown online or on the lot. Apparently their process didn't involve checking the sub frame of the Compass I purchased from them. I paid $8,500 for this used vehicle (almost 4 times the blue book price today - 10 months later). They listed the vehicle with 120,000 only to arrive to look at the vehicle and see it was actually 138,000. BIG difference, but no difference in the sales amount. I purchased new 60,000 mile tires for this vehicle in February at a tire place only to have the front two tires now down to 4/32" today, thanks to the GREAT shape of the vehicle I purchased from Walser Subaru. Reconditioning center should have caught both the sub frame that needs replacing and the HUGE alignment problem, as well as problem with STRUTS. But they found nothing and did nothing but push their "Vehicle passed inspection through our Recondition Center" speech. Now I'm stuck with repair costs at $6,300 for a vehicle that is barely worth $2,300. WOW. Was I taken for a ride! They mentioned their reconditioning center multiple times to put me at ease, and make me BELIEVE the used car I paid cash for is actually of some value. WRONG!! The Used Car Manager, Solange, was also rude when I questioned the mileage and the price. How DARE I question the selling price!! If you EVER buy any used vehicle from this dealership, and I STRONGLY caution you against it, IMMEDIATELY take that vehicle and pay to have the entire vehicle inspected at an independent mechanic!! I have purchased six vehicles from Walser Nissan, but will NEVER do business with Walser Subaru EVER AGAIN. They are ABSOLUTE CROOKS and should NOT AT ALL BE TRUSTED!!!!

I purchased a Jeep Compass from this dealership. They told me the vehicle went through their Vehicle Reconditioning center and would not be for sale unless it passed the 35 stage process before it is shown online or on the lot. Apparently their process didn't involve checking the sub frame of the Compass I purchased from them. I paid $8,500 for this used vehicle (almost 4 times the blue book price today - 10 months later). They listed the vehicle with 120,000 only to arrive to look at the vehicle and see it was actually 138,000. BIG difference, but no difference in the sales amount. I purchased new 60,000 mile tires for this vehicle in February at a tire place only to have the front two tires now down to 4/32" today, thanks to the GREAT shape of the vehicle I purchased from Walser Subaru. Reconditioning center should have caught both the sub frame that needs replacing and the HUGE alignment problem, as well as problem with STRUTS. But they found nothing and did nothing but push their "Vehicle passed inspection through our Recondition Center" speech. Now I'm stuck with repair costs at $6,300 for a vehicle that is barely worth $2,300. WOW. Was I taken for a ride! They mentioned their reconditioning center multiple times to put me at ease, and make me BELIEVE the used car I paid cash for is actually of some value. WRONG!! The Used Car Manager, Solange, was also rude when I questioned the mileage and the price. How DARE I question the selling price!! If you EVER buy any used vehicle from this dealership, and I STRONGLY caution you against it, IMMEDIATELY take that vehicle and pay to have the entire vehicle inspected at an independent mechanic!! I have purchased six vehicles from Walser Nissan, but will NEVER do business with Walser Subaru EVER AGAIN. They are ABSOLUTE CROOKS and should NOT AT ALL BE TRUSTED!!!!

My salesperson was Doc and he exceeded any and all expectations I had. The car I ordered arrived two weeks earlier than expected. Doc did a great job of making sure I understood everything and letting me know he was only a phone call away if I needed anything.

The dealership was very user friendly when I first met them during the COVID pandemic. I had an appointment to me Charlie Yeang, a sales consultant. From the onset, he was very patient and helpful on finding out what vehicle I was interested in and what features/options would fit both our lifestyle and our budget. We ordered a Forester Limited and and kept me informed all the way until delivery. It was very much appreciated. Charlie was careful not to be overly aggressive, but answered all of my questions in a calming tone. I was very comfortable working with him. I would gladly refer him to any future customers and be willing to offer any recommendations. Thank you, Charlie!

Terrible experience with purchasing a used car from them. Nothing but problems. The check engine light has been on twice in the 2 months since purchase. The first time was just 3 days after I brought it home but too late to return it under their return policy. Their service department now tells me it needs repairs of $4,000 + tax - none of which will be covered under their 3 month used car extended warranty. Total lemon and they refuse to stand behind the vehicle they sold me.

Walser Subaru is an absolute garbage dealership. I purchased a 21 Crosstrek from them in which I traded them my 13 Crosstrek 2 months ago. They have still not paid off the loan on the trade. When I call I get put on hold and then switched to various employees who tell me some variation of "It's not my problem sir". I have had to take days off of work to travel the 90 miles to the dealership. I have had to make 2 payments on the loan for a car that Walser has listed on their website for sale. If you go shopping there be warned that the 2013 Crosstrek (Stock #: 13AR176T) still has a lean on it from Wells Fargo auto loan and is not Walser's property to sell. The photos that they have posted of the 2013 Crosstrek are stock photos and not photos of the actual car.

Walser Subaru is an absolute garbage dealership. I purchased a 21 Crosstrek from them in which I traded them my 13 Crosstrek 2 months ago. They have still not paid off the loan on the trade. When I call I get put on hold and then switched to various employees who tell me some variation of "It's not my problem sir". I have had to take days off of work to travel the 90 miles to the dealership. I have had to make 2 payments on the loan for a car that Walser has listed on their website for sale. If you go shopping there be warned that the 2013 Crosstrek (Stock #: 13AR176T) still has a lean on it from Wells Fargo auto loan and is not Walser's property to sell. The photos that they have posted of the 2013 Crosstrek are stock photos and not photos of the actual car.

Worst customer experience of my life, bar none. My 2017 Forrester has abandoned me on the roadside three times in the five years that I have owned it. About a month ago the engine blew out on the highway. High oil consumption was to blame, a problem common to mid teen Forresters. I called Walser and talked to the general manager, Bob Splittstoesser. He explained that I would have to pay for the car to be towed to Walser ($50 through AAA), for an initial assessment ($139), and for an engine teardown ($1000). I asked if he could help with the teardown, given that the engine only had 64,000 miles on it. He said, "If I do that for you, I would have to do it for everyone." The words speak for themselves. The needed repair turned out to be a new short block and cylinder head refurbishing, at a total cost of $8100. Patrick Podewills, the tech in charge of my case, suggested I file a Limited Lifetime Warranty claim with CNA. Walser no longer has a business relationship with CNA; they handle the lifetime warranties in house now. Surprise, surprise, CNA rejected the claim. Then I contacted Subaru of America, which agreed to cover half the repair. Patrick wrote to me saying that I would pay $4500 and Subaru would cover $3500. When I pointed out that I would be paying far more than half under this scenario, he said that Subaru was covering half of the "warranty rate" ($7100) while I would have to cover the balance of the "customer rate" ($8100). I had to call back Subaru of America and persuade them to compel Walser Subaru to charge me the warranty rate so that I would indeed cover half of the repair. One week after picking up the supposedly repaired car with new short block and refurbished cylinders, it broke down again. It is now sitting in my local repair shop being assessed. I have reached out to Bob and Patrick and so far have received no response. I would strongly recommend that you avoid Walser Subaru at all costs. My relationship with them has cost me dearly in time and money.

Our sales person Sage Saidana at walser subaru was the best caring ,personable,knowledgeable car salesman we ever met. He is an asset to this dealership.they should have his picture on the wall. Thank you walser