Walser Subaru

Terrible experience. Tried to up sell me. Lied about extended warranty. Liars

Awesome new car buying experience! Sales rep Charlie Leang was great! I highly recommend this Subaru dealership in Burnsville MN o anyone looking for a... new Subaru !

I have been researching buying an Outback for a year now - I visited other dealerships and none of them compared to Walser Subaru in Burnsville. I decided... to order a car instead of buying one off the lot because I knew exactly what I wanted in included and what I didn't need. The entire process was seamless. Sean Zaboroski handled the purchase from start to finish and was very easy to work with. I really appreciate that he took all the time needed for me to understand the pricing, options, warranties and then explained all the features of my new Outback. I would highly recommend Walser Subaru and Sean.

My wife and I entered the room to find every single sales person occupied. No one even made eye contact, looked up, said hello, greeted us, said they'd... be with us in a minute, etc. We walked around and checked out some cars open and shut doors sat in them; 10 minutes later still not a single person even acknowledged we were there. Left and will never go back. Unprofessional and inexcusable behavior

A great sales person is one who listens, takes mental notes of the customer's needs and wants and suggests options with no pressure. This is what Tony... did for me and I am very grateful for it! I appreciate his patience with me, as this was a big decision for me. He has extended his services by inviting me to call if I have any questions or concerns about the car after the purchase. This was very comforting. Tony is definitely the one I will refer my friends and family to when they need to buy a car.

I bought a 2014 Subaru Outback from Dave Lavange. He was extremely helpful and did not pressure me at all. I love my new car so much!

I cannot believe this! I was in the process of trying to complete an SUV purchase with this dealership, and all THEY needed to do was send a purchase agreement... to my bank so the bank can cut the check for me to pick up and bring back to them. Things had gone well at the beginning of this whole process but then I was not getting an update on the purchase agreement. I was then told 10 more minutes by "Robert" in sales . The original salesman David Lavanger disappeared, and went off with another customer before finishing with me. I had to talk with the Sales Manager Sean to find out what was going on, only to be told they just sold the car. SERIOUSLY??? I’m literally waiting on YOU so we can finish this deal and you sell it out from under me? You are a “one price” store and I was paying full price. While talking with this sales manager Sean and trying to figure out what happened, his mannerism was as if what they did was completely ok/ethical. He really gave me the impression he didn’t give a hoot. Nope, he didn’t. He simply repeated “it’s not our policy to hold cars.” All they needed to do was send that purchase agreement so my bank could cut the check. This sale couldn’t have been any easier for them and they blew it. Needless to say I am not happy with Walser at all. Their slogan is “The Walser Way.” If this is really their “way,” I want nothing more to do with them again. Good luck if you decide to buy a car from them. Better hope you lock it down so they can’t sell it while you’re waiting on them to write up your agreement.

Sarah F. Was a pleasure to work with. I was referred to Burnsville Walser from my parents who both purchased vehicles through her. The buying process was... smooth, easy and hassle free. My 2016 Crosstrek is awesome! I'm a Subaru Life-er for sure!

Robert was a very good salesman and a nice guy. We has a nice experience, and I love my new car. He was real informative! I LOVE my new car I bought yesterday!!

Charlie Leang made my buying experience pleasant and comfortable. I am a 79 year old woman, who along with my son, had looked at several different makes... of small SUVs. I was most impressed with the Subaru, and with our trade-in, I felt we got a really good price. Charlie explained all the "bells and whistles" in my Forester, took several pictures for us, and cheerfully sent us on our way. All in all, I would give Charlie an excellent score!