Walser Subaru

Professional and helpful in all areas of getting a new vehicle. Charlie, at the Burnsville, MN location is amazing to work with.

Really professional in all ways. From initial communication to videos of inspection to explanations and follow up. Waiting area is great. Good thoughtful array of refreshments They definitely do the job on time (albeit I always opt for the 7am appt. so maybe my experience is skewed) I have been coming here for 5 years now and I have had no major issues with my vehicle

Brandon was welcoming and professional. I always look forward to having my car serviced at this location. This location keeps updating its technology, which makes it easier to make appointments.

Courtesy, care, professionalism, fast service and reliability. I keep coming back! It’s my go to dealership!

The dealership did a great job getting my vehicle in and out on time. The waiting area was comfortable and pleasant. I had a recall fix completed but it is still alerting me in the MySubaru app. I feel like it should’ve cleared that warning when the recall issue was fixed.

They do a good job of explaining the repairs and giving a thoughtful recommendation. Also they are very accommodating and in general just great to work with.

JP is always great and the best! Work done as requested. Looked good and all working as expected.

Everyone was friendly and made the car buying experience wonderful. They were very organized and Nick Tovino was so nice and made the purchase fun and easy.

This is the second car that we have bought at Walser. Both experiences were excellent. They readily adapted to the fact that we were 160 miles away in Duluth and did everything possible to make it an easy and straight-forward transaction. Their non-commissioned sales staff and no bicker pricing made us quite comfortable. We did not have to worry about the sales rep pressuring us to buy extras as a way of maximizing his profit. Very relaxed and comfortable experience, as well as a price significantly lower than our local Subaru dealer.

I did not feel like a valued customer. I arrived at the time of my appointment. All desk personnel were busy and no one acknowledged me or others that arrived. After about 10 minutes I was told they would be with me soon. When I made it to the desk and presented the paperwork from my auto repair station stating they had run the codes and said paperwork showed where the issue was. I was then told they had to run their own codes as these were from a third party. This was from a very reputable station that has been in business for many years. I then was told to head to the waiting room. 2 hours later I was told that after running the codes that indeed was the problem. I was then charged another 109.00 to be told what I had told them when I arrived 2 hours earlier. Because I had a warranty the fix was covered but I had a 100.00 deductible. My over all experience was less than satisfactory. Very unfriendly staff and unacceptable customer service. When I called to make the appointment I was told 1-1.5 hour as I had to wait. My appointment was to be at 3 so I took off work early to be on time only to wait 1/2 hour to even get checked in to start waiting. I left there at 5:30. I had somewhere to be by 6