Walser Chrysler Jeep Dodge RAM

2014 Dodge challenger had engine water damage. Insurance took a week to approve a used engine. We requested a new engine and would pay additional cost.... The lowlights: It took Walser over three weeks to get the engine (interesting because Summit can deliver in five days). After this wait, Walser put this vehicle at the back of their queue. Three MORE weeks before they can do this. We talked to the service manager Eric, the GM Nand...nobody cares. This is the worst part! Walser attempted to UPcharge the engine part by 50%!!! After admitting that Chrysler charged them $5500 and they were charging us nearly $8500 for it, we intended to call Chrysler and file a complaint. We got a call to say that the price was really $5500. It took seven weeks and was beyond a miserable experience!!! We sent a letter to Walser Corporate describing our experience. Zero response!

I have repeatedly asked for help on service issues and he has done nothing. I STRONGLY recommend staying away from this dealership. I have purchased... many cars across the metro and this is by far the worst dealer I've ever been to. $90,000 Jeep has sat in there for over 100 days in past 12 months. Don't go here.

I worked with Katie Sanders at the Hopkins dealership and she was amazing!! It was my first time buying a car so I was a little nervous because I wasn't... familiar with how the process worked. But Katie made my experience comfortable, efficient and fun!! I would highly recommend her to anyone wanting to buy or lease a car at this location.

Save your sanity and money and go to a honest place of business. This place should be shut down!!! The Mechanics lack the knowledge to properly diagnose... and repair your vehicle resulting in very costly repairs. They will damage your vehicle in course of repair and say it came in damaged to get off the repair bill and push the cost onto you. STAY AWAY

I just purchased a used vehicle from Hopkins Walser and have been made to feel like I am inconveniencing them to give them my money. I had contacted a... sales person by phone regarding an online add. I asked if they work on commission and was informed that they are commission based and that he would appreciate me looking him up when I came in, so I stated that I would text him prior to coming in and make sure to look him up when I got there. I sent the salesman a text in the morning the day he said he was going to be in with the time frame that I would be there. I never received a response from him but still went in as I was interested in the vehicle not the sales man. I figured I would still give him the opportunity to show me the vehicle when I got there if he was interested. Upon arriving at Walser I looked him up and they said to have a seat that he would be with me shortly. I waited 15 minutes and decided that it was time for a different sales person, they said they were sorry and that they would get someone out. After taking the vehicle for a test drive I had a couple of concerns and the service department stated that they would have a mechanic take it and check it out . After going out on a test drive with the mechanic to take note of my concerns, the mechanic reassured me that if I was to purchase the vehicle they had a great service department and would take care of all of the problems noted. Feeling reassured from talking to the mechanic and the service rep, I then purchased the vehicle and opted to leave it there to have it fixed ASAP. I have left a number of messages with the 2 different salesmen I worked with to find out what is happening with the vehicle, I stated I would just like to know the status so I can plane accordingly. its been a total of 3 work days and still no answers, no responses. I would highly recommend not buying a new or used vehicle from Walser, there customer service is terrible. As a customer you are an inconvenience to them, They just want your money. I have purchased many new and used vehicles and have never had this kind of treatment. I think the Walser mechanic can do a better job of selling a car than the sales department.

I talked to couple of people on a situation I had. Was told it had three recalls and were told to come in. Got there and was told they were done already.... Still have a problem and was told they would't relook at the situation that had been repair before on a recall. Another Chrysler is going to repair it. this isn't the first bad experience i've had there.

Purchased our fourth vehicle (2015 Jeep Grand Cherokee Limited) from Walser in February. I noticed some annoying noises (but nothing alarming) from the... heating/cooling system and called to report the issue and was told to come in when I could. I attempted to schedule several times over the next few weeks but kept getting put on hold and disconnected. I finally was able to get into the dealership this month to learn that there was a radiator leak which is not covered under warranty. They won't help cover the repair despite this being an existing issue but they did inform me that there was a $100 coupon I could use on the $1000 repair.

I worked with Nate Wallin and what A Wonderful Experience,, He was so Polite and Professional and Made me Comfortable with his knowledge of My New Car!!... He was Happy that I was so Happy!! If anyone needs a new vehicle I recommend Nate !! Thank you again Nate and Walser ! I am Beyond Excited ! :)

Great experience, hassle free, and nice people. This is the 2nd Jeep I've purchased from this dealer. Beautiful store and they get you out the door with... your new car fast.

Even though I work for Walser crystler Phil helped me and treated me like any other customer , Phil was very professional and knowledgeable and after two... days and two cars later I bought a very dependable car . I told Phil what I wanted and he got me something much better than what I had in mind . My boyfriend and I are happy with our vehicle and very happy with Phil . He is very patient and very knowledgeable and I would definitely recommend Phil to friends and family !¿¿¿¿¿¿