Reviews
Write a reviewPurchased a new Jeep Wrangler on Oct. 12. Everyone was...
Purchased a new Jeep Wrangler on Oct. 12. Everyone was extremely helpful Paul Desmarais took his time and explained the features and options for the warranties for the new car purchase. The time he spent was greatly appreciated and helpful. Emerson Shea was also very instrumental in my purchase. I am more than satisfied with everyone we had contact with. Thank you for employing a great staff!
David Barrera is the best!
I had the best experience with purchasing my vehicle yesterday, David Barrera is very honest, knowledgeable, and experienced, he stayed late on his shift and till closing to make sure that the purchase went through and I was completely satisfied!
Terrible Experience
My car broke down on the side of the road the day I got it - my home dealership said they would pay for the coil repair. They told Walser to ONLY do that repair - nothing else. Walser continued to fix the coil, put new spark plugs in AND clean the fuel system without authorization. When I get there to pick up my car I get a $888 charge that I thought my dealership was paying for. My dealership said they were only paying for the coil which was $368 - which is what they told Walser to do. The other $500 from the repair that was NOT authorized came out of my wallet. I am a University of Minnesota student who cannot afford this. Extremely unacceptable. Why would you continue to repair something when you specifically got told not to? I would give zero out of five stars if I could.
Asked to pull credit when I had financing elsewhere....
Asked to pull credit when I had financing elsewhere. Shady business. Required screenshot of our FICO score to close deal and accept my personal check.
I purchased a used Jeep Wrangler on Saturday. Working...
I purchased a used Jeep Wrangler on Saturday. Working with David Barrera (salesman) was very easy and David was knowledgeable and helpful. Because I traded in a classic truck I also worked with the GM, who was also very helpful.
If i could rate -1 star in terms of a buying experience...
If i could rate -1 star in terms of a buying experience I would. Their “ Upfront Prices” is just a sales tactic to get you in the door. First they rely heavily on manufacturers rebates that all dealerships offers. They advertise these incentives knowing far well not everyone qualifies for them all and don’t disclose it until your ready to sign. They’re upfront pricing is at or slightly above invoice pricing to which if you negotiate you can get anywhere. They fact that they can’t help further knowing they have a holdback and or curtailment on a unit 30+ days on their lot means nothing. Also your just a number in a que. Better clear up a day if your buying here, took 6+ Hours 3 being awaiting on papers and financial alone. Also for a hassle-free experience they’re quite pushy in terms of extended warranty coverage. I know it’s all profit but after declining, questioning me as to why and then trying to convince me I am wrong. After it was all said and done they asked if I wouldn’t mind giving them 10s on a Chrysler Customer Service Survey because it reflects into their organization. When I questioned what prompted them as to why I’d give them a 10, they tried to be buddy buddy asking what I needed to make it happen. When I asked for a little help thoughtful the process or not to drag it out. None was shown to me. So I’ll gladly repay.
Matt was great! I was able to drive two similar cherokees...
Matt was great! I was able to drive two similar cherokees and Matt was super informative and calm during my new purchase process. Was not pushy what’s so ever, answered all my questions and gave me knowledgeable information! High recommend Matt B!
BEWARE- DO NOT BUY USED FROM WALSER
BEWARE - DO NOT BUY USED FROM WALSER. Expect costly repairs within months of purchasing from here. Many other great dealerships in the area that stand behind their service and products, bring your business elsewhere.
I was very glad I has Elishia to help with my new Jeep...
I was very glad I has Elishia to help with my new Jeep purchase. Very patient and was able to answer all my questions. Thank you, Elishia!
BEWARE - DO NOT BUY USED FROM WALSER. Cars not...
BEWARE - DO NOT BUY USED FROM WALSER. Cars not inspected, expect costly repairs within months of purchasing from here. Many other great dealerships in the area that stand behind their service and products, bring your business elsewhere.