Walser Chrysler Jeep Dodge RAM

It’s been exactly one week since I dropped off my Chrysler 300 and I have yet to hear from the dealership regarding a diagnosis. The service advisor, Adrian, has been slow to respond and I’m the one typically following up for an update. I’ve expressed my concern about unexpectedly being without a vehicle for seven days. As a result, I’ve had to rely on rideshare services, which has significantly increased my out-of-pocket expenses. Unfortunately, the only response I received was that no loaner vehicles were available and that I would be contacted if one became available. What’s most frustrating is the clear lack of understanding, urgency, and transparency throughout this process. When I dropped off my vehicle last week, I even offered to test drive it with a technician to help pinpoint the issue, but Adrian assured me it wasn’t necessary. Now, as I write this review, I still haven’t received an update on my car. I’m extremely disappointed with the overall lack of professionalism and communication. This experience

Zero communication and no pictures or documentation like the first time I was in Slow service with incomplete help on issues raised

I was greeted promptly, written up accurately, and notified when work was completed. 5 stars

Quality care, skilled technicians, exceptional service and an overall great experience every time. Thank you.

Jim is an outstanding service coordinator Listened, and made sure all needs were met, in a reasonable timeframe

Was told things on the front end that required escalation after purchase. Salesman made promises that required manager escalation after purchase. I.e. wrong license plates and promised a 2nd key fob

Poor communication . Took two weeks to get vechile back Lack of customer service. Making appointment statements that arent true

Very friendly and listened to what we wanted. We will continue to purchase from Walser.

This dealer has some of the best techs in the business however I have had to bring my car 4 times and I don't care for the advisor Brent belzer

last 2 times I went they did not do what was asked after throughly explaining to them what to do they are incompetent .