Reviews
Stay away from this dealership they don’t stand behind
Stay away from this dealership they don’t stand behind not stand behind New car sales.bought 2024 Grand Cherokee,I now have 2000 miles on it took it back with transmission problems,said it might the motor mounts but recommend not to put them in because it might end up being worse than it is! Or he doesn’t have a mechanic smart enough to fix it.This was coming from the owner.Also have multiple paint chips.Again not there problem.Stay away!
Stay away from this dealership they don’t stand behind
Stay away from this dealership they don’t stand behind not stand behind New car sales.bought 2024 Grand Cherokee,I now have 2000 miles on it took it back with transmission problems,said it might the motor mounts but recommend not to put them in because it might end up being worse than it is! Or he doesn’t have a mechanic smart enough to fix it.This was coming from the owner.Also have multiple paint chips.Again not there problem.Stay away!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
The salesman Maik was a pleasure to work with.
The salesman Maik was a pleasure to work with. The whole organization is top of the line. I highly recommend Waconia Chrysler, Jeep, Dodge, RAM.
The salesman Maik was a pleasure to work with.
The salesman Maik was a pleasure to work with. The whole organization is top of the line. I highly recommend Waconia Chrysler, Jeep, Dodge, RAM.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sales team has to be the most incompetent I have ever
Sales team has to be the most incompetent I have ever dealt with. Spent DAYS trying to get an answer to a basic question. When they finally answered, the truck had been sold the night before. Why are they waiting until after the truck sells to answer a question. Their excuse? They didn't have my number.... Even though I provided it to them via email when asked for it on the first day we had contact... Absolutely incompetent
Sales team has to be the most incompetent I have ever
Sales team has to be the most incompetent I have ever dealt with. Spent DAYS trying to get an answer to a basic question. When they finally answered, the truck had been sold the night before. Why are they waiting until after the truck sells to answer a question. Their excuse? They didn't have my number.... Even though I provided it to them via email when asked for it on the first day we had contact... Absolutely incompetent
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Pricing on line was not matched , very misleading, there
Pricing on line was not matched , very misleading, there was no middle ground to be negotiated, it was advertised wrong and not honored, even after money was payed to hold the car so i could get there from a distance, the owner seems to think everyone can operate from a high income social status and this is not a big deal, i have to make every dollar count and it is a big deal for most of us
Pricing on line was not matched , very misleading, there
Pricing on line was not matched , very misleading, there was no middle ground to be negotiated, it was advertised wrong and not honored, even after money was payed to hold the car so i could get there from a distance, the owner seems to think everyone can operate from a high income social status and this is not a big deal, i have to make every dollar count and it is a big deal for most of us
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
When I was in a difficult position with my trade Dave,
When I was in a difficult position with my trade Dave, John, and Charles went above and beyond to find me a Durango that fit my needs and financial situation. They worked with the banks to get me a very fair deal. Even thought the dealership is an hour from my house I will go back to these guys in the future. I am also going to be bringing my kids here to get their vehicles. I will also recommend them to anyone who tells me they are looking for a vehicle.
When I was in a difficult position with my trade Dave,
When I was in a difficult position with my trade Dave, John, and Charles went above and beyond to find me a Durango that fit my needs and financial situation. They worked with the banks to get me a very fair deal. Even thought the dealership is an hour from my house I will go back to these guys in the future. I am also going to be bringing my kids here to get their vehicles. I will also recommend them to anyone who tells me they are looking for a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
When our Caliber was too far gone for new tires, I was
When our Caliber was too far gone for new tires, I was introduced to Greg Grillo, and he stepped in and found a perfect Jeep Compass for me. We bought the Caliber at Waconia Dodge and have had superior service for it for 17 years! Now our Compass will have the same care. Greg took such care to show me all the features on the Compass and even installed fancy floor mats for me that I had wanted, and purchased in the parts dept. I have always felt at home at Waconia Dodge and was so pleased to find 'new wheels' so quickly. My husband and I feel safe while driving now, thanks to Greg and all the good people who work at Waconia Dodge! Thank you, Judy Jenkins
When our Caliber was too far gone for new tires, I was
When our Caliber was too far gone for new tires, I was introduced to Greg Grillo, and he stepped in and found a perfect Jeep Compass for me. We bought the Caliber at Waconia Dodge and have had superior service for it for 17 years! Now our Compass will have the same care. Greg took such care to show me all the features on the Compass and even installed fancy floor mats for me that I had wanted, and purchased in the parts dept. I have always felt at home at Waconia Dodge and was so pleased to find 'new wheels' so quickly. My husband and I feel safe while driving now, thanks to Greg and all the good people who work at Waconia Dodge! Thank you, Judy Jenkins
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
This is our third Jeep transaction at Waconia Dodge.
This is our third Jeep transaction at Waconia Dodge. Two were leases and one was a pre-owned vehicle. We have worked with Greg Grillo twice now, and enjoy his personality and salesmanship. He listens, is helpful, knowledgeable and patient. We recommend Greg to anyone looking to purchase or lease a vehicle.
This is our third Jeep transaction at Waconia Dodge.
This is our third Jeep transaction at Waconia Dodge. Two were leases and one was a pre-owned vehicle. We have worked with Greg Grillo twice now, and enjoy his personality and salesmanship. He listens, is helpful, knowledgeable and patient. We recommend Greg to anyone looking to purchase or lease a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We enjoyed working with Chris when purchasing our SUV.
We enjoyed working with Chris when purchasing our SUV. Waconia Dodge was the first dealership we stopped at when we started looking and after our months long search we came back to Chris to purchase. He did a good job of staying in touch with us without being pushy. He was very knowledgeable about the car we chose and made the purchase process easy. We are looking forward to having a local source for our service needs. We have been very happy with our vehicle!
We enjoyed working with Chris when purchasing our SUV.
We enjoyed working with Chris when purchasing our SUV. Waconia Dodge was the first dealership we stopped at when we started looking and after our months long search we came back to Chris to purchase. He did a good job of staying in touch with us without being pushy. He was very knowledgeable about the car we chose and made the purchase process easy. We are looking forward to having a local source for our service needs. We have been very happy with our vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Buying Experience
Greg Grillo is great to work with at Waconia Dodge. This is the second vehicle that we have purchased from Greg in less than a year and Greg was super helpful, honest, knowledgeable, flexible, and made the buying experience great once again!
Great Buying Experience
Greg Grillo is great to work with at Waconia Dodge. This is the second vehicle that we have purchased from Greg in less than a year and Greg was super helpful, honest, knowledgeable, flexible, and made the buying experience great once again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful sales consultant
Tom Wolf was great to work with and really helped with the car buying process. He really understood our needs and exceeded expectations. Overall great experience with this dealership.
Wonderful sales consultant
Tom Wolf was great to work with and really helped with the car buying process. He really understood our needs and exceeded expectations. Overall great experience with this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase