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Initial interactions were great, Bought a car from this
Initial interactions were great, Bought a car from this dealership ~ 10 years ago. They have completed a few repairs on the same car, last being in 2019. Unfortunately, they last time they fixed the car (oil leak), they did not do a good job as 2 months later. the leak was still there. I called and the person I talked to, insisted that the car was fixed. I have been driving the car periodically adding more oil. Took the care to Minnetonka BMW for a different concern and of which I was pleased, they however mentioned the leak. I called Poquet and schedule an appointment and explained the issues. Took my car in and after the diagnosis Chuck called and ambiguously explained that he cannot find the leak and wanted to degrease the car. For clarification, I asked about the leak and how to proceed. He felt quite agitated to the point of almost yelling at me. He did not feel that I needed clarity and so I ended the call and picked my car the next day. I would not go back to these forks again as long as he continues to work there. By the way, they charged $170 for diagnostics and another $170 for degreasing the engine. Upon picking up the car, the engine continued to have oil in different parts of the engine. WILL DEFINATLEY AVOID THIS PLACE. A change of career might benefit Chuck, customer service is not your thing.
After searching for a car for my wife for over six
After searching for a car for my wife for over six months, we finally found the perfect one at Poquet (didn't want to settle for something that wasn't exactly what she wanted in this crazy car market). My family has worked with Poquet for a very long time. And, as always, they did not disappoint. Extremely accommodating and easy to work with. Colin and his team are the best in the business!
Just purchased our family’s second Poquet Auto and...
Just purchased our family’s second Poquet Auto and couldn’t be more pleased. Dan handled both transactions and he is the most honest, accommodating car sales representative I have ever dealt with. Poquet has earned its reputation for being customer focused and providing only the best vehicles. With other dealers the buying process can quickly become adversarial, pitting a crafty and elusive salesperson against an eager and sometimes naive customer in a game of winner and loser. This doesn’t happen at Poquet. Their attitude is, “what can we do to make this right by you.” I highly recommend their sales and service departments.
I contacted Poquet to check on the availability and...
I contacted Poquet to check on the availability and request a test drive of a specific car. The Poquet rep responded that the vehicle had not arrived yet but would later that day. The rep promised to contact me upon the arrival. It has been 8 days without a word … very poor customer service.
Such an easy process! Very clean and COVID minded facility. Went very quickly which we appreciated. Brad was excellent to work with. Would recommend to anyone!
Sarah, Thank you for your kind words. We are delighted you found the process to be easy and that the dealership met your COVID cleanliness standards. We know how valuable time is for people. We have a streamlined process and glad you found it to be quick and easy. We look forward to working with you again in the future! On behalf of the entire Poquet team, thanks again.
Best experience ever! Poquet is very professional while still maintaining a personal touch that can’t be beat. They work very hard to find you exactly what you want. Love them!!
Colin, for you to say "Best experience ever!" makes our day! Thank you for the fantastic review. All of us at Poquet Auto are grateful for your business and wish you safe driving in your new car.
John Foley was our salesperson. Did an excellent job...
John Foley was our salesperson. Did an excellent job helping us with our Sorento purchase. He made sure all paperwork was in order. The SUV was clean and in excellent condition.
I was in an accident and totaled my car. Waiting for...
I was in an accident and totaled my car. Waiting for insurance was painful but when I got to Poquet and found a beautiful, clean used Mitsubishi Outlander, that I feel in love with they were nothing short of amazing to work with! Chuck, Dave, Brad and the front desk team were all so polite and helpful! They made this awful experience end very happy for me! Would definitely go back for my next car and recommend them to all my friends and family!
I will be back and tell my friends!
I went to look at cars, ended up loving one, and bought it all in one day! Fabulous service, awesome selection of great low mileage, no accident cars with history of maintenance, etc. Awesome experience!
Mr Theodore Kent
Worked with Dan. He could not have been more helpful and pleasant to work with. He allowed me to drive several nice used cars that I had picked out from your on line inventory.