Reviews
I can’t say enough about this dealer.
I can’t say enough about this dealer. They practically sold me a new car. They replaced everything on it. Tires, brakes, battery , floor mats, wipers, the service manager sent me a PDF of stuff that was performed Thanks to Amy that made this all happen! Keep up the good work!! Vehicle was not home delivered Steve Remick
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Steve, thank you so much for your wonderful five-star review! We appreciate the kind words about your experience working with Amy to find the perfect vehicle for you. We're all about making the car-buying experience as seamless as possible so that you're confident that you've made the right decision! Happy miles in your new Lexus!
They also filled the gas tank…I’m still driving on it yet!
Happy to respond. Amy deserved it also a thanks to Joey in service department
Easy process and Amy was great to work with.
Easy process and Amy was great to work with. Highly recommend and will absolutely return next time we are looking to purchase a vehicle.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Erin, thank you so much for the wonderful five-star review! We're so happy you had such a positive experience working with Amy; we'll be sure to share your sentiments — we appreciate your kind words. When it's time for another car, we'll be here to assist! Happy miles in your new ride!
Very easy experience.
Very easy experience. Very nice facility. We enjoyed working with Patrick. Very good trade in value. They have a large selection of low mileage cars. It feels more like they are your consultant versus a salesperson. We will use them again for sure.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the fantastic feedback, Scott! Patrick will be delighted to hear that he provided you a positive, no-pressure sales experience here at Poquet Auto. When the time comes for a new vehicle, we will be happy to help again!
Not impressed with their Service Department.
Not impressed with their Service Department. I purchased my Audi from Poquet, so I thought I’d try its Service Department. Today I paid over $100 for a routine oil change. The technician missed a shredded windshield wiper and failed to put on a service sticker reminder (and there was no reminder on the form I received either). Their inspection system was down, so I did not get a comprehensive report on brakes and tires. The paper form I received did not indicate if the technician performed any other fluid checks. It only stated: “perform oil and filter change.” In addition to all of this, it was difficult to schedule a service appointment. They are booked weeks and weeks out. I won’t be returning there.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave an honest review. We value your feedback as it helps us identify areas where we need to do better and improve our communication. We sincerely apologize that we did not meet your expectations or our usual standards upon your first appointment with our Service Department. Our Service Manager is in contact with you on a satisfactory resolution; we sincerely appreciate your patience as our team works through this matter together.
We had a bad experience selling our BMW X5 at Poquet Auto
We had a bad experience selling our BMW X5 at Poquet Auto in Golden Valley. My husband, who works in a car shop and keeps our cars in excellent condition, brought it in — no issues, and definitely no check engine light. He watched them drive it off the lot and be gone for 10–15 minutes. But when they returned, they claimed they never drove it and that the check engine light was already on when they started it. My husband asked three separate times if they had test driven it, and each time they denied it. That’s not just misleading — it’s lying. We expected honesty and transparency, but that’s not what we got. If you’re thinking of doing business with them, be cautious.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
I have not purchased a car from Poquet (yet anyway), but
I have not purchased a car from Poquet (yet anyway), but I have to say the experiences I have had with them have always been tremendous. Low pressure, knowledgeable sales staff, and first-rate vehicles make this a "must shop" dealership.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for the wonderful review! We're glad to hear that you had a wonderful experience with our team!
Unique cars yes but horrible dealership!
Unique cars yes but horrible dealership! Had a pre approval and ready to purchase a car from them. Gave me a run around about finding a comparable price so they can match the price to saying they can give me a better Apr and did a hard inquiry on my credit to just tell me that they can’t do it due to the state I live in. Before running my credit they told me that the state I lived in would be no problem! I gave them comparable cars just for them to say they price their car right and they can’t match. Why tell me to send you comparable cars if you did not plan to match it. Worked with Shaun, Colin and Dave in sales! Stay away waste of time!
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
A very positive car purchase experience.
A very positive car purchase experience. Here's why! This is the 8th time I have entered this dealership in the last 11 years. But. This time for me. Much sets it apart from the others. All available vehicles are posted on their website accompanied with endless views, the original dealer MSRP price and then the Poquet price. And ... And this place is so welcoming. So polite. Direct. But. So kind. So undestanding. Even my bank remarked how great to work with Poquets finance department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
buyers beware!!!!!
bought landrover ,can not recommend!! also anyone that bought or if your thinking about it b vehicles should be looked over very good ..landrover i bought did not have correct tires ,not only wrong tires but they even mixed matched them ,making vech unsafe (i did have tire blowout on freeway)and also would have voided factory warranty along w any personal insurance claims ,and could have been causing damage to drive train .many red flags came up while dealing w this ....they put not new but used tires on landrover ,tires were not the correct speed rated required by landrover not only wrong speed rating they even mix matched with 3 tires same speed rating and the forth different but none the right ones ..furthermore they put yet another diff speed rated tire on (the one tht blew out sidewall )thats 3 different speed rated tires on 1 vech.:( and im sure they knew of it .was not a easy getting the tires replaced by poquet ,was told by service manager he just wanted to be done with this ,i explained how i wish it never happened and that thankfully no one was hurt with wrong tire blowing out the sidewall but being done with it and done w poquet is best
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- 1.0
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- 3.0
- Quality of repair
- 1.0
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- 3.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Transaction went pretty smooth from order to driveway
Transaction went pretty smooth from order to driveway delivery. Works great as long as you know what you want.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car