Reviews
Tao our service manager was superb. I got better...
Tao our service manager was superb. I got better information from him than I did through my insurance company. He was a fierce advocate! Everyone was helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have always received excellent service from Westside...
I have always received excellent service from Westside Volkswagen. The staff is welcoming and takes many of the crinkles out of leasing a new car. I have worked with Michelle Pogue previously and she works her magic to make sure I get the car and the payments that work for me, and make me happy!!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Appreciated the quick service. Still find it odd that oil...
Appreciated the quick service. Still find it odd that oil changes and full service center does not vacuum and wash the cars after services. Been buying and leasing cars from this location for 10+ years and still think that is a car gets serviced it should be cleaned after.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
The entire service staff is excellent to work with! From...
The entire service staff is excellent to work with! From appointment scheduling, service write up, throughout the repair process and pick up. Luther Westside Service does a GREAT job.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Knowledgeable engineers and technicians. The only ones in...
Knowledgeable engineers and technicians. The only ones in the Midwest for eGolfs it appears. Work was done in a timely manner and all issues were documented and fixed properly the first time. From sales to service, choice of vehicles, financing. Westside VW does a great job taking care of clients. Thank you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service, knowledgeable, not pushy.
I worked with Charlie on buying a 2019 Jetta and he was great! Helpful, knowledgeable, listened to my questions and wasn't pushy in any way. Prices were tough to beat. I originally began my search looking for a used car, but Westside VW had new cars priced in the same tier as used vehicles elsewhere. Worked with Vince on financing and he was helpful, knowledgeable and not pushy at all. Other dealerships I have bought from have been pushy, dishonest, and only worried about selling the car, not the case here. Westside VW was great to work with and will have my business again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everything at the VW dealership was a NO-BRAINER
Each step of the process was clear and Maura took great care to make sure that our questions were answered and our needs met. She really understands what it takes to build and sustain a relationship. We always trust her and will continue to do so.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Unexpected day of car repairs
I hadn't expected to be getting car work done on this day, but stopped by to check a warning light that had come on. They
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very good service!
They cleaned my car for me and were very fast. Typically when I go to a dealer I feel as if they keep pushing the time it will take, back. they were also accommodating when I wanted to add services onto my appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Easy buying and trade-in process
Was a great buying experience. Lots of personal attention even as Helton was being requested by several customers. Process was easy with up front pricing on cars and well explained details/rationale for value of my trade-in. Car I purchased was already clean, but they cleaned it again and filled up the tank. Very straight forward process no hidden agendas, etc. Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car