Reviews
New car purchase
Well run, clean and friendly shop. They answered all of my concerns and gave me a great deal
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Car Buying Experience
I needed a new vehicle and was nervous about the car shopping experience. Bobby and the financing department made the experience easy and quite pleasant. I feel great about my purchase and love my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding service
Dave was amazingly helpful with my decision to buy a Volkswagen. There were no doubts or questions left unanswered about the 2012 Jetta I purchased. I love my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Lease Experience!
I had been dreading trading in my old VW for a new one. However, once I got started with Steve @ Luther, I realized I should have come in months ago! Super easy and I got a great deal off the bat, leaving me to feel at ease knowing I wasn't going to have to negotiate all afternoon. Thanks so much, Steve! I love my new Jetta!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great car buying experience
Vince was exceptional. Very professional, and helpful. He made the whole car buying experience a pleasure. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchase of used car
Recently made a used car purchase from Jim Southwell. He was great to work with, listening to what I was looking for and contacting me with cars that met my criteria. I would let him know when I was coming and he would have whatever car I was interested in ready to test drive. Jim was the consummate professional throughout and I would recommend him with confidence as the person you'd enjoy working with when looking for a used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
FIVE STAR DEALER!
With Spring in full effect I stopped by the Luther VW dealer. In no time, and I mean no time (I only had one cup of coffee while I was there), I completed the car buying experience with no aggravation or hassles. Sales Consultant Gervona Jackson is a sincere, knowledgeable, and very professional sales person. After a very pleasant experience at the Luther VW dealership I was on my way to enjoy the rest of the weekend in my new set of wheels!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Exceptional Experience :-D
Vince was awesome went over and beyond to help our travel to the dealership easy and fast. Would definitely drive 400 miles again for their customer service and pricing!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing Steve Hendricks and his staff!
Steve Hendricks continues to amaze me with his professionalism and his attention to detail. I have bought over six cars from him in the past fourteen years and each time, the experience supersedes the previous. His kindness and his attention to all aspects of the transaction excels bar none. His staff all deliver the same excellent service--Doug K., Chad the Finance pro, and Jim the chap who loves BMW's---they all took painstaking care with me as I bought my new BMW. Thanks to all for such a wonderful experience and I will recommend Luther West side to anyone who will listen!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Recent Service Experience
My recent visit to Luther Westside VW for an oil change on my 2005 Passat exceed all of my expectations. Tracy (Service Writer) greeted me upon arrival; she was charming, efficient and a true professional. Her estimated repair time was spot on. Tracy tried her very best to accommodate a last minute request to check the reasons behind an activated 'check engine' light, but the shop was simply too busy. Her willingness to consult with another Service Writer just proves the service department was doing everything they could that day to make sure I was a satisfied customer. I couldn't have asked for more. Lastly, one couldn't ask for a more comfortable waiting area - free newspapers, free coffee, even free snacks! Wow!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase