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Luther Westside VW

(5,851 reviews)
Visit Luther Westside VW
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–5:00pm
Tuesday 8:30am–9:00pm 7:00am–5:00pm
Wednesday 8:30am–9:00pm 7:00am–5:00pm
Thursday 8:30am–9:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 9 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 244-1658 (877) 244-1658
Used (952) 679-8683 (952) 679-8683
Service (952) 679-8697 (952) 679-8697

Reviews

(5,851 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Luther Westside VW from DealerRater.

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I had my last car for 14 years and was not looking...

I had my last car for 14 years and was not looking forward to the process of purchasing a new vehicle. But Luther Westside made my purchasing experience easy and pleasant. My salesperson was knowledgeable, friendly, and not pushy at all. They let me take the vehicle for 3 test drives. I wanted a manual transmission and they did not have the color I wanted in stock, but they did give me a bit of a discount for taking a vehicle off the lot instead of ordering one. The purchase process was smooth and not stressful. The finance department went over everything in detail with me. I received a few follow-up phone calls to make sure I was happy with my purchase and if any questions had arisen. I purchased a Jetta Sportwagen and I feel that I got a lot of car for my money. I love everything about the vehicle and the finishing work and attention to detail is excellent. I brought my car in for the courtesy check and was pleased by the service department as well. They did a walk around of the car with me and explained in detail what they would do and answered my questions. Everyone I had contact with at this dealer has been wonderful to work with, they are all pleasant and helpful. I would recommend this dealer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had a great buying experience at Westside VW. I had...

I had a great buying experience at Westside VW. I had been debating between 2 types of cars, and Maura was very helpful in providing details delineating the differences between them. She did this in a professional manner without being demanding or pushy. She listened to what my needs were in a car, and helped provide me with appropriate options. All in all a wonderful car-buying experience. The VW won me over in its quality, details, and handling. Westside won me over in patience, friendliness and being informative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

No Need To Shop Around.

Jim Southwell went above and beyond, exceeding all my expectations. Every aspect of my purchase was handled perfectly and I WILL be back for my next automotive purchase. Do yourself a favor and buy from Luther Westside VW....and make sure you ask for Jim Southwell.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Buying Experience

Luther VW made my recent car buying experience a joy. Steve B. was extremely patient over the long period of time till the right car made it into their dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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goodbye civic, hello jetta

My old civic experienced a quick death this winter -- and I needed a new car fast. Drove the new civic and then jetta for comparison. Have had Honda forever -- but made the move to VW now. Appreciated the help in car information details, liked how the car drove -- all in all a very good fit for me. And now I am the proud owner of a new Jetta and love it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good job done!

Salesman Brad, was very good, no high pressure, easy to talk to, knew the cars well. He was accommodating to my schedule for looking at cars, no pressure to sign now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kader was excellent, direct in determining our...

Kader was excellent, direct in determining our needs/desires for a vehicle, then narrowed our search to best car options available for best price. Paid a little more than planned but flexible payment options, and information he provided made everything fall in place. Kader was very knowledgable of cars and dealership, positive and NOT pushy. He made the experience very comfortable and pleasant. Thank you very much Bob and Megan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Smooth Transaction!

I was looking to replace my Lincoln with a smaller and very safe car. After all my research I settled on a Volvo C30. Westside VW had a used C30, with all the features I wanted and then some. And their asking price was better than a nearby Volvo Dealer. I worked with Steve E. He made the transaction easy and understandable and was knowledgeable about the car. We did not have to haggle over price and the trade value on my Lincoln was fair. I happily drove away in my new, used C30 and would recommend Westside Volkswagon to anyone who is looking for fair treatment from a car dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I love my 2013 Passat!

I enjoyed my buying experience at Luther Westside VW. My salesperson, Brian Trevino was very professional and patient. The process was quick and easy. Great organization!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I was looking around the internet for a used Golf TDI,...

I was looking around the internet for a used Golf TDI, and I found this nice 2012 Golf at Luther Westside VW. I gave the dealership a call, and Steve Evans walked me through the vehicle over the phone. He then introduced me to Brian Hahs in Finance, to arrange the financial details. Brian gave me a call 30 minutes later to let me know I was approved, and I placed a deposit on the car. I also purchased a plane ticket to Minnesota for Saturday, to pick up the vehicle. Steve picked me up at noon at the airport, and gave me a ride to the dealership. The car was in great condition as described, and introduced me personally to Brian. To make the story short, by 2 PM I was driving my new Golf back to Houston, TX. At 61 years of age, this was one of my best experiences in buying a car up to this day. Everything went very smoothly and quickly, with no surprises. I would like to thank Steve Evans and Brian Hahs again for a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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